|Mon Apr 4 2016 10:48:04|
eBay Fails to Fix Costly Glitch on Its Mobile App
By: Ina Steiner
Imagine you were purchasing an item that showed free shipping and suddenly the seller was demanding you pay shipping costs. That's what's happening to buyers who are using eBay's mobile app, and it's causing friction between buyers and sellers.
Here's a seller explaining the dilemma
they are facing as a result of a known but yet-to-be-fixed bug on the eBay mobile app:
"I had a customer make a Best Offer using their cell phone that showed Free Shipping at the time it was viewed, but this was not a free shipping item. I accepted the offer, but there was no mention of free shipping in the Message section of the offer.
"The customer is pretty upset with me. I am aware from the message boards that this is a glitch, but how do I convince the customer of this? ... and hopefully doing this without making them even more upset."
Many sellers say they're frustrated that eBay has yet to fix the problem and say they have nowhere to point angry buyers to in order to prove it's a problem with eBay and not a scam they are trying to pull on unsuspecting buyers. eBay has a board designed to update users on technical issues, but rarely uses it for that purpose.
Sellers are left to do the explaining to skeptical buyers, and some sellers say they are eating the cost of shipping so they won't make their buyers angry.
Look for more about this issue in Tuesday's Newsflash.