This is one of the strangest examples of an eBay return mix-up that we've seen in some time - and it's worrying in case the glitch that involved two sellers could be happening to other users as well.
For those who don't know, buyers who want to return a product to a seller go into eBay's system and generate a return shipping label (details are explained on this page
In this case, a reader wrote to us today and explained that instead of receiving back the pocketbook he had sold to a buyer, he received a faucet instead.
Some of you might be thinking, "buyer returns fraud" - but that does not appear to be the case.
Even though the label has the buyer's return address on the package sent to the seller, checking the USPS tracking number shows that instead of being sent from Texas where his buyer is located, it was sent from Georgia.
The seller then looked inside the box containing the faucet that he received and found a sheet for a return involving two other eBay members - the buyer and seller of a faucet! And sure enough, the buyer of the faucet was located in the same place in Georgia where the tracking number shows it had been mailed. The return slip was correct, but the return shipping label contained addresses of a buyer and seller of a completely different transaction.
Seller A sells a pocketbook to Buyer B.
Seller X sells a faucet to Buyer Y.
Buyer B sends back the pocketbook, but Seller A does not receive it.
Instead, Seller A receives a faucet - from Buyer Y.
Seller A is waiting to see if Buyer B will provide the tracking number of the package they sent to see where the pocketbook may have ended up (Seller X will check tomorrow to see if he received the pocketbook).
It's a lesson to all users to check eBay-generated shipping labels (and compare them to the return slips) before affixing them to your packages and putting them in the mail.