|Wed Mar 2 2016 10:51:06|
eBay Returns Dates to Feedback, Sellers Cautiously Rejoice
By: Ina Steiner
A reader tipped us off today to a big change: "eBay is now once again displaying the exact date feedback was left/received as of today." But some users who noticed the change that began rolling out yesterday seemed fearful that it might be a glitch rather than a new policy change.
eBay had removed the date and time that had displayed next to feedback comments a year and a half ago (late August 2014). As we wrote
at the time, "The change makes it harder to identify trading partners since eBay has removed the date that the feedback was left and replaced it with very general time periods, including "Past 1 month.""
While eBay has now returned the exact date a user left a feedback comment, it has not returned the time of day the feedback was left.
In 2014, one seller described their reaction to the removal of feedback comment dates by writing, "It seems like whatever change eBay makes, the change takes something that was clear and transparent to a state of being opaque. This is surely intentional on eBay's part. eBay seem to want their sellers to have the most minimal information related to their transactions."
Another said, "So now I can't see how much feedback I'm getting each day to see? There is literally no benefit to this change. Now I can't even see what time they left the feedback, if it was before or after my messages."
Some users said at the time they felt eBay was reacting to concerns over buyer privacy
eBay has not announced any changes to feedback recently, leaving sellers on this discussion board thread
wondering if yesterday's change is a temporary glitch or a permanent change.
A reader told EcommerceBytes, "Though this change itself probably does not assist too much with any real insight; it is indicative of perhaps an eBay which is becoming more transparent again and stepping back from some of the overwhelming unnecessary secrecy of the past years."