Sellers began noticing a "Return Rate" metric in the Seller Dashboard on Friday. Numerous sellers theorized that eBay would use this metric as a factor in evaluating a seller's performance at some point in the future.
We asked eBay if that was the case.
Spokesperson Ryan Moore responded, "As you know, we just removed it, and we're getting great responses from sellers about the change, so we have no plans to bring it back."
He continued, "Sellers will see that their return rate is still visible, which is an acknowledgement that returns are still an important part of delivering a best-in-class customer experience, and the information is helpful to sellers in managing their businesses."
You can read more about the metric and sellers' response to it in Tuesday's Newsflash (available now
). You can also find a comparison of the old standards and the new ones on this slide
on the eBay website.
More to Come
In a post this morning
, eBay's Vice President of Seller Experience Jordan Sweetnam gave an indication there could be more metrics added to the seller dashboard.
"Moving forward, and based on your feedback, we are focused on continuing to improve the mechanics, and the experience of standards. Some areas that you can expect to hear from us include:
"An evolved approach to managing the sellers who fall below standard. We know this is a hot button issue for many of you, and we want to be better partners in helping you manage the issues you face, and preventing unpleasant and surprise restrictions or suspensions.
"Continuing to look at other factors that are important to buyers but may not fall within the new standards framework. You'll see in your dashboards that your return rate is still visible, even though it won't count against you in standards anymore. This is an acknowledgement that, while complicated, returns are still an important part of delivering a best-in-class customer experience, and we are working on the best ways to help you manage this going forward."
Let us know what you think!