Ding-dong, the DSRs are dead (sort of) - are sellers happy about eBay's new seller standards it rolled out today? As eBay announced as part of the Fall Seller Update:
Starting February 20, 2016, the following will no longer impact your defect rate:
- Buyer feedback
- Detailed seller ratings (DSRs)
- Returns requests that are successfully resolved with your buyer
- Items not received requests that are successfully resolved with your buyer
To be clear, DSRs and negative feedback still exist - here's how eBay explained it in September when it announced the new performance standards: "Negative and neutral buyer feedback and all detailed seller ratings (including those for ship time and items not as described) will not count toward your defect rate. They will continue to be displayed to buyers on the feedback profile page but will not impact seller performance evaluation."
On Friday, eBay reminded sellers
about the new standards and announced it will hold some sessions next week to discuss them.
- Facebook chat: Monday, February 22, 2016, 9:30-10:30 am PT
- eBay Radio: Tuesday, February 23, 2016, 12:15 pm PT
- Live community discussion board: Wednesday, February 24, 2016, 1-2 pm PT
Did you get any surprises today? How are the changes impacting your eBay account?