An outage hit Etsy's Direct Checkout system early Saturday morning, and as of this evening has yet to be fixed. It appears to be only affecting credit card payments through Etsy's system. Buyers and sellers began discussed the issue on the company's Bugs forum and on social networking sites like Twitter. At 9:42 am, a seller said they had orders that had been failing to be processed for hours.
It appears that customers can check out using other payment methods through Etsy Direct Checkout (such as PayPal), and they can also checkout if the seller offers their own payment methods (for example, their own PayPal account or merchant credit card account).
A buyer asked Etsy on Twitter at 9:20 am, "Are there DC issues? My instant download orders are not "instant" because the payment is "processing" for unusually long time?" At 12:21 pm, another buyer tweeted, "I can't view my cart and now I can't log in. Fix immediately this issue since 7 am come on."
Etsy reported the problem on its Status announcement board
at 10:32 am ET, writing, "We are currently experiencing a delay with processing order payments. We're working closely with our service provider to quickly resolve this issue."
Etsy posted updates periodically. At 11:27 am ET it wrote, "We are continuing to work with our third party service provider on this issue. This should only be affecting refunds on credit card orders, and orders placed with a credit card on Etsy. Orders placed using PayPal should continue to process normally."
At 6:50 pm, a seller tweeted, "I'm trying to be patient but I haven't been able to process orders coming in for the last 8 hours!"
The last update as of the writing of this blog post was at 9:47 pm ET when Etsy wrote on the Status board, "We are still working with our service provider to reach a solution to the ongoing issues with processing credit card payments and refunds. We will continue to update you as we learn more."
Etsy recently had another issue with its Direct Checkout system - see this blog post
. It's a sensitive topic as Etsy is pushing sellers to accept Etsy's own PayPal account in Direct Checkout.
Etsy isn't the only marketplace experiencing technical issues. Amazon had an outage with its checkout system for 3 hours on Tuesday night
, and today (Saturday), the Amazon UK website was down for about an hour.
Update 2/7/16: Problems remain, but Etsy appears to be making progress. Here's a Sunday morning post on its Status page:
10:28am ET We are still working to resolve the issue. We have seen some progress and have been able to complete some transactions this morning. We'll have another update by 11:30 AM ET
Update 2/7/16 9:14 pm ET:
Here's our coverage in Monday's EcommerceBytes Newsflash
with the latest as of Sunday evening.