If you weren't able to place an order on Amazon last night, you were not alone. The site had a major outage in which buyers were unable to purchase items for several hours.
Thousands of complaints poured in to sites like DownDetector.com and IsItDownRightNow.com, as well as social networking sites such as Twitter.
The problem seems to have started some time after 10 pm EST. Shoppers could order items but could not checkout. Customers could not review their order history, either.
The Amazon system displayed the following message when users tried to checkout:
"We're sorry! An error occurred when we tried to process your request. Rest assured, we're working to resolve the problem as soon as possible. If you were trying to make a purchase, please check Your Account to confirm that the order was placed. We apologize for the inconvenience."
Shoppers could not cancel orders or request return labels either.
It's not known how many orders may have been lost due to the outage. Some shoppers said they turned to other sites like eBay to place their orders - some shoppers shared the types of items they were ordering and why they needed the items quickly, such as one customer who needed to order a birthday present for a nephew. But many shoppers likely returned to Amazon on Wednesday morning to try again.
Third-party sellers were also impacted by lost orders - and they were also unable to use certain functions. The message some reported seeing:
"Page Unavailable. We're sorry. The Web address you entered is not currently functioning. Click here to visit the Seller Central home page."
One seller was concerned about their on-time shipping metrics: "THIS IS CRAZY! I CANT CONFIRM SHIPPING MY ORDERS CAUSE SYSTEM IS DOWN. NOW I AM GOING TO GET DINGED FOR LATE SHIPPING!!! HELP !!!!!!!!"
Another seller wrote, "imagine if a seller had a server issue. Amazon would be ALL over our metrics about it." Others were philosophical about it.
We've got a question in to Amazon about the cause and exact duration of the outage. Update: Amazon declined to comment.