Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Dec 14 2016 21:27:58

eBay Should Deliver on Its Shipping Advice to Sellers

By: Ina Steiner

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eBay is sending emails to small sellers urging them to use expedited shipping. We have a suggestion: if eBay wants sellers to step up to the plate and pay extra for faster shipping, why not waive its fees that sellers would pay to do so?

The #1 cause for abandoned carts is long delivery times, eBay claimed in the marketing email sent to sellers this week, which linked to this page on ingenuity.digital.

But eBay might have more credibility with sellers if it offered to reduce its commission fees on sellers' shipping costs when they spend more on shipping to get an item delivered faster.

Meanwhile, eBay is emailing buyers urging them to buy top brands available through its deals made available on a highly selective basis: "Too hot to miss... Gifts from top brands," read the subject line of an email that went out today. 

We noted with interest that included among the "top brands" featured in the email such as Michael Kors and Bulova was a Donald Trump hat featuring the message, "Make America great again" for $14.95.




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This user has validated their user name. by: iheartjacksparrow

Wed Dec 14 21:55:44 2016

Of course eBay wants small sellers to use expedited shipping since they charge said sellers a fee on the amounts paid for shipping. eBay is obviously going to collect more in fees if the seller pays for Priority Mail instead of First Class Package shipping.

And I agree with Ina: Why doesn't eBay waive their fees on shipping to encourage sellers to utilize a faster shipping method?

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by: bb6 This user has validated their user name.

Thu Dec 15 00:17:24 2016

They don't think about stuff like that because they probably thought about it yesterday when they made the email up. Instead of thinking about it earlier in the year and setting up a game plan that is a win win for everyone. Typical ebay shooting from the hip and always hitting the foot!

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This user has validated their user name. by: bitbybit

Thu Dec 15 01:25:42 2016

Received eBay's self-serving irritating email. Sure eBay I will ship expedited but first I want you eBay to make my listings visible 24/7 nationwide and second I want you eBay to pay me for the upgraded shipping. The way I look at it small sellers have paid a zillion dollars to you eBay with your unjust 10 percent fee on shipping. Small sellers did the shipping and so did all the carrier services but what did you eBay do to earn that 10 percent shipping fee? It's time for you eBay to give back to all your hard working small sellers. 'Tis the season...

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by: comments This user has validated their user name.

Thu Dec 15 03:56:05 2016

That ''number 1 thing that gets buyers to abandon their items in cart'' line is just ebay's go to. The number 1 thing also used to be shipping charges, then free shipping etc. Did buyers suddenly stop abandoning items in their carts just because ebay started charging a fee on the shipping and handling received?

In reality shipping times are not typically an issue until after delivery or an extended time in transit. Economy first class mail typically arrives in 3 days and expedited priority mail is usually 2. This is not an issue for most people. When it is an issue the buyer usually sends an email to request you to ship ASAP to have it by X date.

Truly the most common reason to abandon items is because they found it cheaper elsewhere.....but that probably wouldn't be a good soundbite.  

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This user has validated their user name. by: Rexford

Thu Dec 15 07:15:42 2016

Better for them to abandon the shopping cart than to buy and then immediately send a seller a message to cancel.

Most folks abandon shopping carts because they see the total price. (eBay sees an opportunity to spin this so that they make more from their shipping "commission")

Raise the shipping price to Priority Mail shipping and you would likely see a lot more abandoned carts as the price would go up more.

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by: pace306 This user has validated their user name.

Thu Dec 15 08:51:04 2016

The problem here - as that there are STILL people who dont realize that its all a scam.

NEVER listen to eBay when they send you these stupid emails - its ALWAYS all for their benefit and NEVER yours.

Kudos to those who have already posted and seen through the BS.

People pay for shipping on Amazon ALL THE TIME and you dont see Amazon bitching about it in emails to sellers do you?

FREE SHIPPING aka PRIME costs 79.99-99$ per year. Why do the DOPES in San Jose think sellers should 1) give away money and 2) let eBay keep %10 of that 3) help eBay in general when all eBay does is fight you all the way.

When eBay is reformed - new CEO, new BOD etc - maybe THEN listen to them. Meanwhile - all you will be getting is claptrap from people who dont own or even sell anything ...

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by: Whatever This user has validated their user name.

Thu Dec 15 09:26:18 2016

That email went straight into the junk file - if my buyers didn't realize that Christmas was here already too bad. They had 365 days to get ready. I was once in an antique shop right next to a bar. Loved those drunks who couldn't go home without a gift - spending fools they were. You could sell them anything. I had an order that showed up on ebay last week that automatically defaulted to priority. Not sure if it was a glitch or what. Never happened again. And after 20 years online - guess what? I figured out a long time ago that first class gets there just as fast as priority. At least for me anyway.

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by: Barbbie This user has validated their user name.

Thu Dec 15 09:36:16 2016

A long time ago, first class used to get there just as fast, not reliable anymore, if it gets there in 4 to 6 business days, be happy they got it.

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by: epuise This user has validated their user name.

Thu Dec 15 10:02:56 2016

The fast shipping buyers want at the Holidays is usually wanted by the buyers who wake up Dec 22nd & suddenly realize Christmas is Dec 25th... I'd prefer not to have that stress as a seller... not enough profit anymore to suffer a defect, INR, or give refunds because people don't plan.

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by: toyman This user has validated their user name.

Thu Dec 15 10:25:54 2016

The other thing here is that, on any package with any weight to it (say, over 3 pounds), there is very precious little discount involved in USPS pricing.

It used to be that the USPS would charge, say $7.50 for Priority and Parcel Post would be $5.00. Actual savings were involved. Now, for a $7.50 Priority package, Parcel Select is $7.25 (and, amazingly, sometime $7.60). Almost the same price (or some times more) and usually involving 2-4 more days in delivery.  

We choose USPS Priority as our first choice, simply because getting it ''right away'' is the main concern for our buyers. We ship Parcel Select, if requested, but otherwise, we use Priority for everything.

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by: Scotty This user has validated their user name.

Thu Dec 15 11:02:18 2016

As I have stated before, I only offer the lowest price option for shipping...not because I don't want to offer other quicker options...but, rather due to ebay's one-sided return policy.  I don't need to be on the hook for more costly shipping options and returns if a buyer has remorse and selects INAD for the reason for the return.  With the lowest shipping option, I mitigate the return risk cost.  That is the only reason.  If ebay's return policy was a ''fair'' policy to all involved, I might offer other options for the buyer.

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by: Toledo Maude This user has validated their user name.

Thu Dec 15 12:22:57 2016

Ship what?

5 sales on eBay in 15 days.  Ebay solved my shipping problems.  

Thank God for Etsy!

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by: 27tcle This user has validated their user name.

Thu Dec 15 12:59:47 2016

The ship is sinking and i've lost the ability to care. At this stage take what you can get. Besides, if they are right about a high energy particle wave from a collapsing star hitting earth tomorrow, none of this will matter in few days anyway. Smoke em' if you got em'

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by: gizmo This user has validated their user name.

Thu Dec 15 13:08:25 2016

Deadbay steals , plain & simple. I always shipped priority. Had good return customers. Had very little to complain about , then JD stuck his rude , crude , ignorant ideas into play , it was downhill from there. All my accounts are closed. I awaited the 180 days too pass , & goodbye. After years of great sales.  It may not seem like much to some , 10% hurt. All the rip off , keep the item , & heres a refund. Ill never forgive these criminals. Lock em up !!

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This user has validated their user name. by: eXtinctBay

Thu Dec 15 13:50:19 2016

....and when the buyer opens up a false SNAD claim on your item you rushed to them (at your cost), he or she will expect to ship it back expedited to get a quick refund.

Also at your cost.

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by: I Must be Crazy This user has validated their user name.

Thu Dec 15 16:50:16 2016

First, there is too much left open to interpretation in the statement of cart abandonment due to long delivery times. Ok, but what sorts of items are being abandoned. I think the number one reason for abandonment is overall cost. Someone fills a cart and realizes they need to pay for shipping and figure they can go to the local store and just pick it up. What sort of products are being abandoned? clearly the time and expense to ship a large or heavy item is going to be greater than a small item. Again Ebay makes generalized statements of findings but are very light on the details behind them. Ebay will spin any fact to their advantage. They don't have any skin in the game. I would offer Priority Mail on everything if there were a benefit to doing so. Ebay doesn't deliver the qualified traffic to back up any benefit they might wish to wave in sellers' faces. They are a ''once was'' floundering for any scrap of a chance of real growth. Clumsy technology, ineffective management and lack of innovation are the reasons they are stuck in no growth mode.

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This user has validated their user name. by: bitbybit

Fri Dec 16 00:52:25 2016

Ebay has made itself irrelevant. Instead of accepting and owning up to their responsibility, eBay plays the blame game, especially with small sellers, proving the point.  

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by: mcposty This user has validated their user name.

Fri Dec 16 16:13:58 2016

I've said it before and I'll say it again. I ship first class and to ebay that IS expedited shipping..since they lie to buyers and tell them it's 2 to 3 days.

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This user has validated their user name. by: NiciArt
Web Site

Fri Dec 16 16:36:31 2016

Ina makes an excellent point here:

"But eBay might have more credibility with sellers if it offered to reduce its commission fees on sellers' shipping costs when they spend more on shipping to get an item delivered faster."

Reducing commission on expedited services would be the best way to encourage sellers to spend a few cents more on shipping especially when the services are extremely close in price such as in Fedex Zone 5 where 3 day and 2 day could be just a few dollars apart. Charging commission on shipping means sellers will just raise shipping cost to recoup the charges and the consumer may end up ordering with an even slower service to save money. It sounds more like a race downward than upward

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by: jeanne*gene This user has validated their user name.

Fri Dec 16 23:01:19 2016

How about eBay does not charge their fee on shipping if you use calculated shipping (and only charge their fee on the handling charge).  I think that this would eliminate the $2 item with a fixed shipping of $50.

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