|Sat Dec 3 2016 16:32:35|
Tech Exec Explains How eBay Let Him Down
By: Ina Steiner
A tech executive with an impressive resume wants to spread the word about his disappointing experience with eBay. On Wednesday, W. David Tarver published a post on his blog
titled, "Seller Beware! EBay Policies Facilitate THEFT of Your Property."
He described what happened when he sold an iPhone on eBay and how he feels he was scammed by the buyer - made worse, he said, because he believes eBay's policies facilitated the theft of his iPhone 6.
"It seems impossible to me that eBay does not know their service is being used on a widespread basis to steal items from unsuspecting sellers," he wrote.
In 2014, we published this article
, "Is eBay Really the Best Place to Sell Your Used Smartphone?" Given the high risk involved with selling in this category, we questioned the wisdom of eBay's "Flip your phone for the win" marketing campaign
, which encouraged newbies to sell their smartphones on eBay. Two years later, it doesn't sound like much has changed.
In Tarver's case, he's a casual eBay user but not a newbie, and he felt he did everything right to protect himself, including requiring the use of PayPal and insuring the item when shipping. We reached out and asked him if he had heard from eBay. Today he replied, "All they say is that there is nothing further they can (or will) do, and that the case is closed."
Unfortunately, stories like these are all too common and turn off potential buyers and sellers. In this case, the victim blogged about his experience and intends to spread the word to as many people as he can - including his elected representatives and news outlets.
Given the expertise of EcommerceBytes readers, we wonder if you think this seller could have done anything more to protect himself? And what could eBay do differently to prevent scammers from ripping off sellers?