Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Dec 1 2016 22:30:31

eBay Advises Sellers to Use Expedited Shipping

By: Ina Steiner

Sponsored Link

Sellers are buzzing about an email they received in which eBay advised them to ship using expedited shipping. "When you offer fast shipping options, your customers will love you for it. Find out how switching from standard to expedited shipping this season can help you reach your sales goals."

One reaction: "I find it interesting that eBay is encouraging expedited/priority mail shipping, hmmm eBay makes more money on expedited shipping charges the more you pay for shipping the MORE money eBay makes,10 percent as I recall...."

Another reaction: "I would imagine it's a reminder due to the holidays. People want stuff to travel faster because they want to give it as Christmas gifts."

The email stated that the number-one cause for abandoned carts was long delivery times and said 61% of buyers say free shipping is the biggest driver of purchasing decisions.
 
It also stated that 85% of buyers want expedited shipping (3 days or less).

There's another reason to pay attention to shipping - it can affect your exposure in search results. In a help file about shipping, under "Maximize your position in Best Match," eBay states: "Consider offering free shipping, returns within 30 days with a money back option, same business day or one business day handling, and an expedited shipping option."

The terminology may be confusing, however. Expedited shipping doesn't necessarily mean you have to send your items by express mail. On this help page, eBay states that USPS Priority Mail is considered expedited shipping.

Do you offer a free shipping option and an "expedited" option on your listings? Do you make changes this time of year to make sure your items arrive in time for holiday gift-giving?




Comments (34) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: Bob V. This user has validated their user name.

Thu Dec 1 23:57:17 2016

I'm not sure what the big deal is.  I offer Priority Mail as an option, along with regular non-expedited, on every listing.  I almost never have someone want expedited shipping.  I can't imagine where this "85% of buyers want expedited shipping" comes from.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: castlerob This user has validated their user name.

Thu Dec 1 23:59:25 2016

I'm pretty sure that they meant "85% of shoppers want FREE expedited shipping."

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: angryllama This user has validated their user name.

Fri Dec 2 04:29:01 2016

Same experience here. I Capital A Always show FOUR different shipping options on ALL of my listings. The cheapest one ( usually USPS First Class Package rate ) TWO slightly more expensive ones ( Fed-Ex SmartPost, USPS Priority by zip/weight, and one OUTLANDISHLY, RIDICULOUSLY expensive one .. FedEx Priority One OverNight by Zip/weight. NOBODY... ok 5 out of the 11,000 transactions over the past span of years ever VOLUNTARILY spent the extra $$$ for any shipping beyond the LEAST expensive one. Of those 5 exactly 1 selected the OverNight rate.
I see eBay's cherry-picked "statistics" as evidence that there is truly NO ADULT SUPERVISION at eBay.  Ask 100 random "man on the street" interviewees if THEY would like to be able to have X-Ray Vision, Fly, and be Bullet-Proof JUST LIKE SUPERMAN and 70 percent would pick one or the other of those three and 29 percent would pick all THREE.  Those Lone Wolf one percenters who did NOT pick would be the ones who left their ear-buds in and jams cranked up so loud that they did not hear the question.
Would any of us be all THAT surprised if a similar EBAY survey showed that 30+ percent of buyers think that FREE SHIPPING is an actual THING?  By that I mean believe that ANYBODY can just ship stuff for FREE with the post office or FedEx doing it out of the kindness of their hearts?
I'm sick to death of eBay flogging their mantra of "..give free shipping cuz buyers just LOVE free shipping and an 11%* increase in your sales will just fall down from Heaven into your lap."  Anybody else take note that an eBay SUIT finally screwed up and DISHED that the 11 percent bump in $sales they continue to HAMMER ON is dependent upon the seller NOT CHANGING THEIR SELL PRICE UPWARDS while "eating their own foot" by giving away their $shipping dollars? Far too many of my items have sell pricing soooo low that the modest $2.60 of an 8 ounce First Class Package to EVERY USA zip code would be 25 to 160 percent MORE than the commodity price. (examples being a $30 down thru $0.99 DVD/CD/BluRay Hallmark Christmas Ornament ).  Do the math if those example items COULD properly fit into the Priority Mail Flat Rate Padded Mailer costing the seller $6.80 vs. $2.60.  

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: FeelingFroggy This user has validated their user name.

Fri Dec 2 05:50:02 2016

HA HA HA HA Fleecebay gets funnier and funnier each hour.

They be in the kool aid drinking faze this week.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: Volvo351 This user has validated their user name.

Fri Dec 2 06:00:03 2016

As usual, this 'recommendation' is all about what's best fro feeBay. Collecting a totally unjustified 'Final Value [sic] Fee' on shipping clearly sets up a conflict of interest for feeBay, and they're not above exploiting it. If they make another few pennies off each transaction it adds up to millions.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

This user has validated their user name. by: Rexford

Fri Dec 2 06:40:27 2016

I WILL NOT send a 2 ounce package that is 2 inches X 2 inches Priority.  Besides, my first class packages get there in about the same amount of time. Moreover, one of our local news channels did an experiment a few years ago. They mailed 25 packages first class and 25 packages Priority.  The packages got there practically at the same time and in some instances the first class packages actually arrived before the Priority packages did.

Just another attempt at a money grab by eBay and another attempt to coddle the instant gratification buyers. eBay screws sellers every which way as it relates to fees and they will NOT force this on me.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: DingDong This user has validated their user name.

Fri Dec 2 07:00:24 2016

I normally offer First Class or Priority for my items a few things ground.
I will upgrade if the ground and priority is close at my cost.

BUT, do the buyers understand that when buying online that they have to have THINK of the timing for delivery.
Hopefully there is no problems (snow storms or ?) by purchasing items by December 15th and delivery time should be just fine.
It could be ''IFFY'' if purchasing from 16th to 20th for delivery before Christmas.
From 21st to 22nd: Are you really thinking about the deliver time before Christmas?
From 23rd to 24th: Get off your butt and go to the stores and do your shopping because you are not thinking if you are buying online and the delivery time.

PS: I already purchased presents for next year. Nice ornaments for wedding gifts. (Nobody thinks a young couple needs something like this) Yes, I pre-think what I can get on sale for upcoming events.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: GotToGetOut This user has validated their user name.

Fri Dec 2 07:51:45 2016

I like having the option of shipping however I want so I just put Standard in the listing and usually ship priority for packages over 1 lb. or Smart Post which is often less expensive. Two advantages with just listing as standard shipping: 1) Ebay gives a longer time frame for the package to arrive and not be counted late. 2) Customers are thrilled to get their orders within a day or two.

I have had very few customers ask if I can expedite the shipment and if they do, I tell them no additional fee -- I will ship via priority mail and they think I'm giving them special treatment.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: Matt eComm This user has validated their user name.

Fri Dec 2 10:29:20 2016

I agree with the importance of fast shipping for customer experience. But ''Expedited shipping'' doesn't have to mean higher costs. There are some slick shipping platforms that integrate beautifully with eBay. I've used several, but my fav is ShipCaddie mainly due to their USPS discounts. They also hand out free credits to ship every so often. I think they're running a holiday promo right now where you get $20 in shipping credits. Great platform.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

This user has validated their user name. by: toolguy

Fri Dec 2 10:36:32 2016

80% of my items are shipped US Priority Mail.

15% 1st class mail and 5% Fedex/UPS ground.

I offer FREE shipping that the customer pays in the INFLATED price of the item. . .

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

This user has validated their user name. by: toolguy

Fri Dec 2 10:39:50 2016

How would you ship this?

Rivet Gun Nose sold for $80, it weighs 4 oz.

It could go 1st class for $2.60

or

It can go in a Small Flat Rate Box for $5.90 with free insurance.

I selected the SFRB for $5.90

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: I Must be Crazy This user has validated their user name.

Fri Dec 2 11:12:52 2016

I did receive the message and perused it for any suggestions of value. I am always struck by how Ebay loves to waive the exposure carrot. Yet they don't really back it up. In my experience selling on Ebay it makes no difference. I offer free shipping first class and priority mail. I have competitors who do the same and some who bill for shipping. It does not appear to have an impact either way. With all of the manipulation of search by Ebay, it's not as if we sell in a pure market driven environment. Obviously there are different issues in different categories. However I have to say that over the long haul free shipping doesn't really help to boost sales. For my business, sales and exposure have consistently declined over the last three years. As for shipping times, my first class mail packages consistently arrive anywhere in the US in just about the same time as Priority Mail.  

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: hopeforthebest This user has validated their user name.

Fri Dec 2 11:19:56 2016

SFRB costs $6.10 for me whichever platform I use to ship, and I use 3 different platforms, and ship 600-800 packages a month...

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

This user has validated their user name. by: eXtinctBay

Fri Dec 2 11:24:12 2016

@Tool

How would I ship this small 4 ounce piece?

Well, for $2.60 + 79 cents for ShipSaver insurance (which is superior to the so-called USPS ''protection'' against loss / damage).

So I save $2.51 over your cost, and just have to use an envelope that costs (maybe) a dime. That is how it is done.

Also, the USPS ''free insurance'' will not cover anything if the Priority Mail package has been scanned and delivered.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

This user has validated their user name. by: toolguy

Fri Dec 2 11:50:53 2016

@eXtinctBay

I just checked on that price you gave me.

It's NOT correct, ShipSaver wants $1.65 + .05 cents or $1.70 to insure that package.

So it's $4.30 vs $5.90

I've never used ShipSaver insurance but I have used USPS insurance.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

This user has validated their user name. by: toolguy

Fri Dec 2 11:52:37 2016

@hopeforthebest

It's $5.90 for TRS+ with eBay shipping.

$6.10 if I use Paypal

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: pace306 This user has validated their user name.

Fri Dec 2 11:58:34 2016

..... funny how AMAZON customers have NO PROBLEM paying shipping ..... %99 of my Amazon orders have shipping on them and NO ONE says a word. Those that want FREE shipping either choose a seller thats got it in FBA or go PRIME ... what part of that doesnt eBay understand? NOTHING in life is free, somwehere some how SOMEONE is paying for it (eBay dummies).

LMAO ...

Sellers have lots of choices. Make your sales stand out by choosing a platform that doesnt consider YOU noise. Make your sales stand out by selling those items on a platform that increased by %58 last year and has at least triple the volume of eBay!


#1 cause for abandoned
carts: our unstable eBay platform

66% of shoppers look for a one sided returns policy before making a purchase, and since we can force the seller to pay for it - its win/win for you!

61 % of buyers say free shipping is the biggest driver of purchasing
decisions, so we lie about it and coerce our sellers into doing it (or we hide their listings)

%100 of sellers want a change of eBay management from the top on down. That same %100 know that eBay is top heavy and is paying salaries to people that are not needed. Worse, most eBay higher ups have little to no experience in the jobs they hold - like good old Uncle Good Grief who's as useless as a wet napkin.

85% of buyers want expedited
shipping (3 days or less) and %101 of all Americans DONT want to pay taxes too - so what?


Such absolute TRIPE.

Tell ya what? Ill update ALL my items to Priority Mail shipping - if YOU (eBay) eliminates the %10 VIG on shipping? After all ... if I can loose moeny - so can you (and your portion is UNDESERVED)(since you have nothing to do with shipping in any case)

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

This user has validated their user name. by: RKTOYS

Fri Dec 2 12:38:30 2016

"..... funny how AMAZON customers have NO PROBLEM paying shipping ..... %99 of my Amazon orders have shipping on them and NO ONE says a word."

Maybe because they're only paying $5 of a $7-$12 shipping bill unless you build the difference into your base price.

Anyway...I ship everything USPS Priority.  The price difference between that and Parcel is a few pennies at best.  Not enough to give up online labels and complimentary insurance that covers most of what I sell.

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: RCL This user has validated their user name.

Fri Dec 2 13:10:31 2016

I find that USPS first class mails takes about 3 days now--4 over a weekend. I don't think there's a difference time-wise between it and priority--unless in a few isolated places.  

Perminate Link for eBay Advises Sellers to Use Expedited Shipping   eBay Advises Sellers to Use Expedited Shipping

by: RCL This user has validated their user name.

Fri Dec 2 13:11:50 2016

PS I ship small stuff in small bubble mailers--$2.56 each first class.

Click to view more comments
1 2  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.