Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Nov 24 2016 11:33:07

Amazon Mum as Sellers Plea for Missing Funds

By: Ina Steiner

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Sellers failed to receive satisfactory answers from Amazon when their regular disbursements failed to show up in their bank accounts on Monday as promised in email notifications they had received on Saturday.

Sellers who inquired about their missing funds received canned responses or were told there was no problem on Amazon's end and to simply wait. This discussion board thread shows the frustrations some sellers had in dealing with overseas customer support representatives.

When sellers notified EcommerceBytes of the problem on Wednesday, we immediately reached out to Amazon for answers and reported the problem in yesterday's 411 newsletter. While a spokesperson would not provide an on-the-record statement or specific information about when sellers should expect to receive their funds, some sellers began receiving emails from Amazon Wednesday evening in which it acknowledged a technical issue.

Hello from Amazon,
Due to a technical issue, the disbursement we initiated to your bank account on 11/19/16 failed. This disbursement was resent to your bank account on file on 11/22/16. Please allow 3 to 5 business days for the funds to arrive in your bank account. 

We apologize for any inconvenience this may have caused and thank you for selling on Amazon.
Regards,
Amazon Services

Especially concerning are reports that Amazon sent instructions with this week's already delayed disbursements requesting that the funds not be released to recipients until Friday:

"Just got off the phone with my bank, payment was sent but they stated with the payment not to release the funds until Friday or their account would be overcharged."

"This happened to us as well, my bank says that Amazon made the funds only available for Friday and that they could not disperse until Friday...that is just great."

eBay recently had its own problems that impacted seller funds, and these kinds of incidents raise questions about marketplace cash-flow issues. Amazon is notoriously close-lipped, which is its prerogative. But that's not the case when it comes to money it owes sellers, who are small businesses and individuals with their own cash-flow issues.

Finally this morning, one seller reported having received their disbursement: "I received payment this morning/overnight. So hopefully everyone else is not far behind."




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Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

This user has validated their user name. by: Ming the Merciless

Thu Nov 24 13:48:08 2016

One wonders if the "technical issue" was that Amazon wanted to make a few extra bucks in interest on YOUR money.

Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

This user has validated their user name. by: iheartjacksparrow

Thu Nov 24 15:39:16 2016

What is going on with these companies? Etsy, eBay, and now Amazon, are experiencing "glitches" which impact sellers' funds.  

Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

by: FeelingFroggy This user has validated their user name.

Thu Nov 24 17:37:35 2016

@iheartjacksparrow

Not a glitch just corruption. These companies make the politicians look like saints.

Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

by: 27tcle This user has validated their user name.

Thu Nov 24 18:21:48 2016

Ok first paypal, now amazon? WHAT I'd like to know is WTH is going on behind the scenes that even big companies are resorting to outright criminal behavior. Glitch, i don't think so.

Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

This user has validated their user name. by: bitbybit

Thu Nov 24 20:51:14 2016

Something I saw recently referring to our country's debt crisis and financial deficit might explain this corporate madness. The U.S. is cash poor and credit heavy. Too much to get into here and right now.

Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

This user has validated their user name. by: RKTOYS

Fri Nov 25 18:10:53 2016

Cash poor and credit heavy is right.  These companies operate like they're living paycheck to paycheck.

Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

by: Moonwishes This user has validated their user name.
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Mon Nov 28 02:15:02 2016

@RKToys - Yeah and the small sellers are many of them also living paycheck to paycheck. As a long term Amazon seller, I can requests disbursements whenever I want, and I routinely do this on Monday mornings after I have packaged up all the weekend sales. It was deposited as usual with no problems. I wonder if it was only the main download for those that get their funds only every two weeks on Amazon's schedule? If so that would have been a big gob of money since that would be the majority of their sellers. I know these things can happen though as it happened at one job I used to have that distributed paychecks by direct deposit. We were not amused! But the point being that goofs do happen, however the don't release until Friday is not a very happy thing to here as Amazon should have had that money ready to go.

Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

by: Bidonmine This user has validated their user name.

Mon Nov 28 09:31:35 2016

My disbursement 'bounced' due to an 'Amazon system error' last week (I was notified on Tuesday).
The money did show up this morning.

Perminate Link for Amazon Mum as Sellers Plea for Missing Funds   Amazon Mum as Sellers Plea for Missing Funds

by: epuise This user has validated their user name.

Mon Nov 28 09:49:34 2016

FEES get CREDITED right away... tho....



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