|Fri Nov 4 2016 22:29:44|
Why Sellers Feel Abandoned by eBay
By: Ina Steiner
Imagine losing a key software tool you use to manage your business - that's what some eBay sellers are experiencing as executives made the decision to abandon support for its current tools in favor of a new platform called Seller Hub
"eBay will no longer support older tools, such as Selling Manager and Selling Manager Pro after Spring 2017," the company announced in August, and some sellers are still stressing about it, particularly small sellers who use a free desktop tool called Turbo Lister.
In September, a seller wrote an open letter to eBay CEO Devin Wenig
explaining how the decision to end support for the tool next June impacts their vintage collectibles business on eBay. The seller maintains almost 9,000 listings in Turbo Lister. "My successful business model requires that I have available a large inventory of listings which I can periodically upload in an effort to connect with very specialized buyers interested in these limited-in-number, if not unique collectibles," wrote the seller with the user name Qualitypaper.
"These listings took a long time for me to create in Turbo Lister and their continued availability is important to me and my business model. eBay's planned migration to Seller Hub with its elimination of Turbo Lister's functionality as of June 2017 undermines my work and continued operations."
Adding to the stress was eBay's decision to remove the link allowing sellers to download the software.
"Discontinuing downloads of Turbo Lister is ridiculous," a seller wrote on eBay's weekly chat session
on Wednesday. "It's still supported (allegedly) until June 2017. Sometimes the (database) gets corrupted and it's necessary to reinstall Turbo. If users can't do this all the info they have stored in TL will be lost. This is unconscionable."
An eBay moderator responded, explaining, "We removed the download link to minimize the number of new sellers who begin using the tool, but if existing users have an issue that requires reinstallation just visit: (LINK
) for a download link. Our dedicated support team is also happy to give out this link anytime you need it by calling in and asking for the Advanced Apps team or by emailing turbodata@eBay.com
As for Qualitypaper's September 7th open letter to eBay's CEO on the Selling board, no one from eBay responded - but colleagues offered suggestions, including a desktop selling tool available from a third-party developer.