Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Oct 25 2016 14:14:39

eBay Asks for Help in Cleaning up Product Pages

By: Ina Steiner

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Sellers are seeing product reviews in their listings that have nothing to do with them or their products - that's because of eBay's catalog, which associates seller listings with Product Pages. Others are seeing products that appear in the Product Pages that are not a match.

Now eBay is asking for help in cleaning up its Product Pages. In a new announcement on the eBay UK website, the company states, "eBay is built on the strength of our seller community, so we're giving sellers the opportunity to help make sure the right products reach the right buyers every time. Effective immediately, if you see an item that doesn't belong on an eBay product page, you can flag it to be reviewed and possibly removed."

It doesn't take care of all of the problems - such as reviews left for products by buyers that are really about their poor experience with a seller rather than a product. 

And it seems possible the request for sellers to flag items could lead to abuse. 

You can find the full announcement with instructions on how to flag products on the eBay UK announcement board - let us know what you think.




Comments (41) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: Eric Saeger This user has validated their user name.

Tue Oct 25 15:38:47 2016

Will these reports end up in the same queue as our reports on Chinese VEROs? Bite me, eBay.  

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: FeelingFroggy This user has validated their user name.

Tue Oct 25 16:21:17 2016

HA HA HA Ebay allowed every scammer, thief, liar, and chinese seller to list their counterfits and now they want us to help them clean up.

I think not. For years people have reported this slime and Ebay did nothing with the exception of maybe a bit of retaliation against the reporter.

Let them eat cake and clean up their own crumbs. I have some one straw brooms to sell them.

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: TomH This user has validated their user name.

Tue Oct 25 17:11:33 2016

"And it seems possible the request for sellers to flag items could lead to abuse."

Of course it is going to lead to abuse. You know darn well there are sellers that will delight in finding faults with competitors' pages.

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by: I Must be Crazy This user has validated their user name.

Tue Oct 25 18:08:00 2016

''eBay is built on the strength of our seller community''

And been nearly destroyed by the stupidity and greed of simple minded managers that can't find their way out of the open end of a paper bag. NOW they need the seller community?? Listen Ebay, you want to be so much like Amazon, then hire some talent and come up with solutions to your own problems. You have left most of us with enough of our own.

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This user has validated their user name. by: Ming the Merciless

Tue Oct 25 18:09:19 2016

The problem is rampant on ebafia and very damaging to some sellers. The only effective way to stop the irrelevance and misapplications
of Reviews is to eliminate them.

Of course, ebafia won't because Amazon won't and both want to stroke the fragile egos of the entitled, deserving Me generations.
Ebafia's constant begging buyers to write Reviews is annoying.  

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

This user has validated their user name. by: Rexford

Tue Oct 25 21:17:32 2016

I would like to ask eBay with some help with visibility and invisible selling limits.

Quid Pro Quo

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by: JohnGermaine This user has validated their user name.

Tue Oct 25 23:16:28 2016

Catalog??  Seriously??  When did they become Sears or JC Penney?  I thought they were a platform for people to buy and sell goods.....

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: marcello This user has validated their user name.

Tue Oct 25 23:36:09 2016

Completely alienate and destroy your community and then ask them to work for you for free. Those days are over Ebay, your sellers hate you, go hire your own labor force.

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: Chicago48 This user has validated their user name.

Tue Oct 25 23:58:19 2016

Makes sense to me.  AMZ needs to do the same.

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by: Paul W This user has validated their user name.

Wed Oct 26 01:36:52 2016

I'll take care of my own listings, make sure they're accurate, promote them as best I can.

Other sellers' listings are their concerns, not mine.

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by: Snapped This user has validated their user name.

Wed Oct 26 06:42:58 2016

eBay WAS built on the strength of it's community.

There, I fixed it for you.

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by: Frank Abagnale This user has validated their user name.

Wed Oct 26 07:18:11 2016

Why can't Ebay's CSRs in the Philippines do it while giving the prepared answers on the phone?

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by: gizmo This user has validated their user name.

Wed Oct 26 07:56:34 2016

boo hoo

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: pace306 This user has validated their user name.

Wed Oct 26 08:58:34 2016

I have to echo all the other posters here .....

Most of us are small business sellers. We range from 1 person shops to a few people at most.

Why would we give up any time (assuming we have any free) to help the very company that thwarts our every move?

eBay has how many THOUSANDS of employees 5? 10? why cant they handle it?

Why is it when ever theres a problem, they come out and CRY to "the community" to help them?

LAST TIME, they trotted out ole Griffter. You know - the guy who SWEARS hes a seller advocate, but as yet - has done NOTHING except blab on that stupid "radio show" that no one listens to.

He cried and cried - like Henny Penny ... "the sky is FALLING, and if you DONT put identifiers in your listings - it WILL BE THE END OF EBAY" .... can ANYONE sit there and say they didnt laugh their @$$e$ off when Ina reported it? What a tool (no not you 420 - please sit back down)(when we need an eBay cheerleader we will wake you up).

Ignore eBay and do your own thing (as Paul said). Any free time you have should be to list items / create items / find other venues ... dont waste it helping eBay.

When eBay learns that its a 2 way street then MAYBE someone can reconsider.

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: Whatever This user has validated their user name.

Wed Oct 26 10:15:14 2016

I'm finding this really really hard to understand. The ONLY sellers who abuse search manipulation are the thousands of Chinese sellers who think key word spamming is a national pastime in the USA. Any decent honest and trustworthy seller puts their items right where they should be so a potential buyer can actually find it. Since ebay adores the Chinese junk this problem is not going away even if every us seller was actually willing to help ebay do their job. If ebay was truly interested in improving their pages they could fix this in a minute.  Hey ebay what is your 9% take on a penny? curious

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: Bidonmine This user has validated their user name.

Wed Oct 26 10:19:17 2016

Ebay will probably delete the sellers item since it does not match Ebay's page... that will be their solution!

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: Whatever This user has validated their user name.

Wed Oct 26 10:20:14 2016

Oh did I mention that the newest elephant in the room picked up on china's habits? (shuss - india)

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: SoniaD This user has validated their user name.

Wed Oct 26 10:34:18 2016

Of course they want us to clean it up.  The total mess of ''related'' stuff is giving their new Artificial Intelligence bot indigestion.  Next time I buy a vintage/antique ceramic pot, I don't want to be told that ''people who purchased ''this'' (actually unique) item,, went on to purchase an ''overhead camshaft'' and a box of ''10,000 latex gloves''.  I kid you not, it's getting that ridiculous.

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: uppercutknives This user has validated their user name.

Wed Oct 26 12:00:38 2016

Ebay has some gall. Who has time to police others catalog pages. Were busy trying to comply with feebay rules and regs and make a nickel for doing so. Nope, won't be helping out.
The way I understand this is the page ads that are displayed on my sale page. I'd rather those ads be for rat poison rather than another seller offering the same item at 2 cents less or an ad taking the buyer off of ebay to an outside site. Ebay doesn't even follow its own rules on this. I take a sale off site and I could get tanked and put out of business. But its ok for ebay to advertise a multitude of items that take the buyer offsite. Two faced isn't it?

Perminate Link for eBay Asks for Help in Cleaning up Product Pages   eBay Asks for Help in Cleaning up Product Pages

by: RL15 This user has validated their user name.

Wed Oct 26 13:01:14 2016


No thanks ebay....

clean up your own mess...

how about fixing search? that used to work good.

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