Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Oct 13 2016 20:48:05

eBay to Users: Report Glitches on Tech Issues Board

By: Ina Steiner

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If you experience glitches on eBay, use the Technical Issues board on the eBay discussion forums to report them - that's the latest advice from the online marketplace.

We had noted in March that eBay's Jim "Griff" Griffith had begun fielding reports of problems and supplying updates to users on the weekly chat board. It was a system that seemed to please everyone - given the fact eBay no longer uses the Systems Board to report technical issues.

But the message at the chat session this week was a different one:

"Please post any and all possible technical issues (bugs, glitches, etc) on the Technical Issues board where a team member can read them and file a report."

An example of a recent problem: on October 4th, eBay began charging $1 for photo gallery plus whether selected or not. Users had reported the issue on the eBay Technical Issue board for a week before a moderator came in and apologized for the problem. As one user wrote, "Wonder how many people do not notice and pay the fees?"

Tech issues happen, that's the nature of computers and the Internet. But it's important for users to be able to report the issue and receive acknowledgement - especially when it is costing them time and money.

While eBay may get better about responding to problems on the Technical Issues board, that alone is not the most efficient way to get informed about problems on the site.

It's disappointing that eBay is no longer addressing technical issues during the weekly chat sessions nor on the Systems board, and there remains no single place to get timely, official reports from eBay about glitches.

In the meantime, try the eBay Technical Issues boardDown Detector, and Ecommerce EKG when you run into problems.




Comments (11) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

by: FeelingFroggy This user has validated their user name.

Fri Oct 14 05:04:07 2016

Great idea. Makes it easier for Ebay to just ignore you. Delete Delete.

Also saves the customer service people from having to make up lies about how no one has reported the problem.

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

by: Barbbie This user has validated their user name.

Fri Oct 14 10:36:48 2016

Just looked at my account invoice from September 6 gallery fees on different 2-3 days most on Aug 23.
By this month all but 2 have disappeared from the listings.
Looks like I need to pay more attention to what I am being charged.

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

by: Frank Abagnale This user has validated their user name.

Fri Oct 14 12:25:20 2016

Ebay has so many glitches that I wouldn't doubt it most of the IT staff is employed in India.

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

by: ignatz This user has validated their user name.

Fri Oct 14 13:39:52 2016

"It was a system that seemed to please everyone"

That explains why eBay put a stop to it.

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

This user has validated their user name. by: Ming the Merciless

Fri Oct 14 18:04:53 2016

Yet another example among literally hundreds if not a few thousand cases in which the "glitch" favored ebafia financially with only a handful favoring the seller since 1995.

Probability predicts actual glitches that favor one of two parties should over a reasonable sample period of time break even.

Except on ebafia, of course, where they nearly ALWAYS favor ebafia.

These are glitches. They're crimes (fraud and theft by deception).

Ebafia has the capacity to remove any bogus charges automatically without sellers having to scrape and bow.

They simply refuse to do so.

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

by: Volvo351 This user has validated their user name.

Fri Oct 14 19:52:50 2016

Why bother? Their 'crack' IT Team [you know, the one that's ON crack!] will only make things WORSE when they attempt to 'fix' these 'glitches.' How do you think they came about in the 1st place?

Don't give 'em any excuse to cause more damage!

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

by: DingDong This user has validated their user name.

Fri Oct 14 20:10:02 2016

No! No! No!
You are missing the point.

They want you to list the glitches so that they know the areas that don't have a glitch and make them glitch. ;-)

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

by: Volvo351 This user has validated their user name.

Sat Oct 15 10:40:51 2016

@DingDong

You might be onto something there!

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

This user has validated their user name. by: The End

Sat Oct 15 22:46:37 2016

If we post Here, we know they'll look into it.

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

by: Donkey This user has validated their user name.

Sun Oct 16 10:21:56 2016

If you say anything negative on an ebay discussion board, expect the comment to be deleted and your ebay account suspended or closed.

Not worth the risk.

Perminate Link for eBay to Users: Report Glitches on Tech Issues Board   eBay to Users: Report Glitches on Tech Issues Board

This user has validated their user name. by: toolguy

Sun Oct 16 11:35:39 2016

@ Donkey

I was very pro ebay on the lithium forums, but when I had a few gripes I found myself BANNED from posting on them!

My ban is lifetime, the only way I get to post is if Lithium loses the eBay contract!



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