|Thu Oct 13 2016 20:48:05|
eBay to Users: Report Glitches on Tech Issues Board
By: Ina Steiner
If you experience glitches on eBay, use the Technical Issues board on the eBay discussion forums to report them - that's the latest advice from the online marketplace.
We had noted in March
that eBay's Jim "Griff" Griffith had begun fielding reports of problems and supplying updates to users on the weekly chat board. It was a system that seemed to please everyone - given the fact eBay no longer uses the Systems Board to report technical issues.
"Please post any and all possible technical issues (bugs, glitches, etc) on the Technical Issues board where a team member can read them and file a report."
An example of a recent problem: on October 4th, eBay began charging $1 for photo gallery plus whether selected or not. Users had reported the issue
on the eBay Technical Issue board for a week before a moderator came in and apologized for the problem. As one user wrote, "Wonder how many people do not notice and pay the fees?"
Tech issues happen, that's the nature of computers and the Internet. But it's important for users to be able to report the issue and receive acknowledgement - especially when it is costing them time and money.
While eBay may get better about responding to problems on the Technical Issues board, that alone is not the most efficient way to get informed about problems on the site.
It's disappointing that eBay is no longer addressing technical issues during the weekly chat sessions nor on the Systems board, and there remains no single place to get timely, official reports from eBay about glitches.