Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Oct 2 2016 20:53:11

Why Sellers Should Hail the End of eBay's Windows App

By: Ina Steiner

Sponsored Link

eBay is dropping support for its mobile app for Windows, and reviewing recent reviews of the app shows why it's about time, with many buyers and sellers giving it a thumbs down on usability.

One recent review in particular shows why the app may have been bad news for sellers. A buyer said searches for items on the eBay Windows app displayed 25% fewer listings than doing a search on the eBay website using his PC desktop.

"I like the way it presents a line up of more products on a single page than the site I bookmarked. The horrifying side to the App is that it presented about 25% less products doing a search," he wrote.

He continued: "That means if I'm not sure that a particular product exists and do a search, say "2001 A Space Odyssey Models" chances are I won't know since a lot of models are not displayed. On the bookmarked site it showed me some magnificent, paper models I didn't know existed and on the app I had to type the specific model in the search box to see the same paper models. I was surprised how many distributers there were of the paper models. As a sci-fi model collector the Ebay app would have left me in the dark. I simply am not going to use the app."

Buyers also complained the eBay app was no longer sending them notifications. "Use to be great, now I miss most of the items in my watch list or items I've lost bids on because it doesn't notify of listings ending anymore. No notifications at all anymore even though all are turned on and enabled. Needs fixed!"

This is a case where no dedicated app may be better than a poorly functioning app.

eBay is advising on the Windows App Store: "Starting September 30th, the eBay App for Windows will no longer be available. You can still shop on eBay by visiting us at www.ebay.com from your browser."




Comments (7) | Leave Comment | Permalink

Readers Comments

Perminate Link for Why Sellers Should Hail the End of eBay's Windows App   Why Sellers Should Hail the End of eBay's Windows App

This user has validated their user name. by: Ming the Merciless

Sun Oct 2 23:13:36 2016

This escapade in many ways encapsulates the multiplicity of ebafia platform and management problems.

This ap was part of The Ho's pipe dream to be all things to all buyers.

Like Neg Meg Whitman before him, he rushed things into prime time that weren't ready for prime time. It was far, far more important to get it live than to get it right, and this is still the prevailing attitude.

Instead of fixing things that didn't and still don't work properly, ebafia rushes hell bent into the next debacle that doesn't work properly and has historically refused to fix anything except that which immediately impacted THEIR bottom line. Other bottom lines don't matter because they always thought The Noise was expendable and immediately replaceable.

Mere (small or medium sized) seller inconvenience, damage to profitability, or non functionality of things we must use has never mattered to ebafia management and still doesn't matter much if at all -- as illogical as that may seem.

This is one the major reasons ebafia is in a slow death spiral.

Ebafia, embrace the KISS principle, bring the outsourced Pacific Rim programming jobs home to the USA, and learn how to be accurate and nimble in quickly reprogramming glitchy codes.

Really, some of your programmers can't even write correct html let alone an entire ap!

How sorry is this?


Perminate Link for Why Sellers Should Hail the End of eBay's Windows App   Why Sellers Should Hail the End of eBay's Windows App

This user has validated their user name. by: Rexford

Mon Oct 3 07:40:59 2016

Ming, your thoughts remind me of why eBay have no business tinkering and experimenting with  machine learning and artificial intelligence.  It is completely out of their wheelhouse.

Perminate Link for Why Sellers Should Hail the End of eBay's Windows App   Why Sellers Should Hail the End of eBay's Windows App

This user has validated their user name. by: The End

Mon Oct 3 09:39:46 2016

We need to DECONTAMINATE Ebay and PayPal.

Perminate Link for Why Sellers Should Hail the End of eBay's Windows App   Why Sellers Should Hail the End of eBay's Windows App

This user has validated their user name. by: RKTOYS

Mon Oct 3 09:51:18 2016

I hate to say this but bringing those jobs home is no guarantee of competence.  We have way too many developers in this country that can't write HTML or SQL or C# either.  What they seriously need is to hire somebody like me to straighten that mess out and then, I guess, turn it over to their staff and hope for the best.  But those people are usually screened out or stifled by politics so good luck...

Perminate Link for Why Sellers Should Hail the End of eBay's Windows App   Why Sellers Should Hail the End of eBay's Windows App

by: ignatz This user has validated their user name.

Mon Oct 3 10:51:07 2016

The Windows app shows fewer listings than the desktop? That's a sign of a profound dysfunction within the eBay IT department.

Just another data point indicating that eBay IT is in a complete and utter shambles.  It's a good bet that each little project group within it - this app, that app, search, desktop, etc. - does its own thing, and there is NO commonality across the enterprise whatsoever.

Perminate Link for Why Sellers Should Hail the End of eBay's Windows App   Why Sellers Should Hail the End of eBay's Windows App

by: gizmo This user has validated their user name.

Mon Oct 3 11:12:13 2016

Ebay reminds me of the dustballs under the dinning table, at grandmas.

Perminate Link for Why Sellers Should Hail the End of eBay's Windows App   Why Sellers Should Hail the End of eBay's Windows App

by: a_c_green This user has validated their user name.

Tue Oct 4 11:52:51 2016

For those people who might actually miss having an app for eBay, let me recommend Pocket Auctions for eBay, by Bonfire Media. I've found it easier and quicker to use on my Samsung Galaxy than eBay's own clunky app.

The only drawbacks I've seen so far are an inability to buy items requiring Immediate Payment (regular BuyItNows can still be purchased), and an odd tendency for it to think my account in based in Canada for some reason, which may or may not be a setup mistake on my part. (When making payment, it does bring up the correct Shipping charges to my U.S. address.)

I have no connection to Bonfire Media and this is not a paid review. ;-)



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.