eBay is (again) changing the way it measures a seller's performance, and a reader raised an interesting point: "What I want to know is for those sellers that were suspended for metrics that will no longer count towards your seller performance come February 20th, be allowed to come back to sell again?"
eBay announced last week that many of the factors that go into determining a seller's defect rate would no longer count beginning February 20, 2016:
- Buyer feedback
- Detailed seller ratings (DSRs)
- Returns requests that are successfully resolved with your buyer
- Items not received requests that are successfully resolved with your buyer
on its website that it used buyers' opinions in judging sellers: "Sellers have told us they want a set of performance measures that are easier to manage and not based on opinions. We're excited to announce changes to help make seller performance standards simpler, more objective, and truly reflective of your level of service."
So what happens to those sellers eBay penalized based on buyer opinions or other, subjective, factors? Will eBay absolve those sellers and allow them to sell again?
We asked eBay spokesperson Ryan Moore on Monday and haven't heard back as of yet.
"Selling standards are in place to ensure that sellers deliver a great customer experience to their buyers. They measure whether buyers were satisfied with your items and your customer service.
"When you don't meet the minimum requirements for selling, you are creating experiences that erode confidence and drive buyers away."
As sellers, do you think eBay should use its new standards retroactively? Would you like to see those sellers return to eBay (or regain their standings)? Let us know what you think!