eBay sellers are discussing the appropriateness of eBay's recommendations to buyers concerning packages that show as delivered but were not received. "Have you seen this," one reader asked EcommerceBytes. "eBay is asking buyers to file a police report for items not received, and giving them a link to do so. What a blackmail tool."
Situation: The seller's tracking information shows the item was delivered, but you still haven't received it.
Required information: Confirmation number for an IC3.gov report or a copy of your police incident report
On the eBay boards, there was disagreement about what the consequences were of a buyer filing a report with either the IC3 (the FBI's Internet Crime Complaint Center) or the police in those instances.
"I actually see it as a way to tell buyers they need to contact their PO when tracking shows delivered instead of dropping the issue into the lap of the seller first for a refund by opening a case/request - not a means to report your seller for mail fraud since the tracking shows delivered," said one eBay user.
But several were concerned that a report to the federal crime center would have serious consequences for sellers, even though tracking showed they performed their duties.
"IC3 is for reporting FRAUD," said a seller. "It is not for reporting STOLEN MAIL. That Help Comment should tell the buyer to report STOLEN MAIL to police and USPS (NOT the ic3). It is written to make it look like the buyer is supposed to report FRAUD to ic3 on the seller!!!!"
Another called it "over the top, even for eBay," to suggest filing fraud reports on a mis-delivered items, "especially as supposedly having tracking is supposed to PROTECT the seller from a false INR."
Another suggested that buyers needed to report missing packages to the shipping carrier, "not the feds."
Instances of "front porch shopping" are increasing - some thieves follow delivery trucks around neighborhoods, stealing newly-delivered packages. If tracking shows the shipping carrier delivered your package but the buyer reports not having received it, how do you handle it as a seller? And how do you think eBay should handle it?