Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Sept 10 2015 16:07:58

Live Blogging eBay Seller Summit Keynote

By: Greg Holden

Sponsored Link

EcommerceBytes is live-blogging the keynote presentation at today's eBay Seller Summit. The new CEO of eBay Devin Wenig will speak to attendees about new and improved experiences for sellers. 

Wenig will introduce the Fall Seller Update - we published a preview this morning, you can read about the changes here.

Contributing Editor Greg Holden is blogging the webcast (with some help from Ina Steiner), keep in mind this is not a transcript. The event kicks off at 4 pm Eastern.



Welcome to a live blog on eBay's Seller Update. We know you want to hear about what eBay is going to do to - I mean, for - you. But first, Devin frames his remarks as part of eBay's "We Are 20" celebration and a chance to look forward to the future. 

He says he sells "all the time" on eBay. And he buys everything for his household on eBay. 

But first, a look back: 

eBay has the number 28 brand in the world. Wenig talks to Pierre Omidyar, founder, who mentions that the company was founded on democratic principles. How are those democratic principles working out, guys?

Started in 1996 with $7 million in sales. In 2000, nearly $5 billion. 

He mentions acquisition of PayPal "no longer with us, if you haven't heard."

Most expensive item sold on eBay: $196 million yacht.

Wenig gives a shout-out to seller Jack Sheng of Eforcity who has 4 million feedback.



...Ten minutes in and we are still reminiscing. Unless I missed it there is no mention of how simple it used to be to sell on eBay. 

Development of smart phones; progression to shopping both online and offline. "The world is moving to a complete mix of the on and offline world." eBay had the first ecommerce app.

He points to a third huge change: the age of everywhere, the "Internet of things." "The Internet is starting to come to you, rather than you going to the Internet."

He speaks of "the world of everywhere"-A world in which everything for sale in the world is available to everyone in the world is coming. Who will handle returns, I wonder?

"How are we going to be a great partner for you, how are we going to help you grow your business, and how are we going to help you navigate what's coming?" he says.

Cool stats: eBay sells 12,000 autos a week on a smartphone.
More than half, 51%, of eBay's business is "touched" by mobile.


eBay is the world's biggest store - eBay has velocity: $83 billion of your sales, he says. "This is a business that's growing." IT's vibrant, it's a winning marketplace. "And we intend to keep it that way."

Wenig describes eBay as "a marketplace that does not compete with its sellers." Take that, Amazon!

"We want to be the best for the sellers and the buyers who are our eBay community. What does that mean? For sellers, we have a laser focus on small and medium business (applause). We think we haven't scratched that opportunity yet...think about the millions of small businesses around the world that don't sell online at all. This is an opportunity at the very beginning of decades of growth. Our focus will be on the small and medium-sized business."

eBay should be the first place the world comes to check on value, he says. "incredible, powerful selling platform."

Three things eBay is doing to achieve all this:

1. Inventory. Selection, breadth, value, and uniqueness.

2. "Your inventory will be pushed to every nook and cranny where consumers want to find it."

3. Experiences. Simple, engaging, trusted.

"We are investing in this business to grow our business and to grow yours."

Next, he moves to announcements. He doesn't mention selling updates first.

1. We announced on Tuesday, an entire new suite of mobile apps.

2. Seller updates. "It's critical to me and the entire team at eBay that the standards are fair and predictable." Putting control back in the hands of sellers, to help you grow your business, and not have you worry about things that are not in your control.

3. Returns. A solution to create a united and flexible returns process. "to take stress and hassle an cost out of the process."

4. New product: Seller Hub. "A suite of information and tools which have never been at your fingertips before." Opening up data from eBay's warehouse "to allow you to be the greatest inventory management system in the world. We think if we turn the data over to you, you'll know what to do with it."


Wenig said he was delighted to be there, thanked sellers for coming to celebrate eBay's anniversary. "The best is yet to come," he said.

He then handed it over to the "greatest moderator and the most passionate community person in the world," Sarah Brubacher.

###




Comments (88) | Leave Comment | Permalink

Readers Comments

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: JQ This user has validated their user name.

Thu Sep 10 16:39:12 2015

Can you describe the make-up of the audience, and how they are reacting to the speech?

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: 360

Thu Sep 10 16:52:43 2015

I'm sitting about 6 rows back. It's a pretty thin crowd actually. I'm told that they were expecting a lot more, but it's a little disappointing.

Pretty quiet too, except for some woman with rainbow hair in the front row cackling hystericly, a few people dressed in 1920's outfits, and a fat guy with white hair, a beard and baseball cap who is drooling uncontrollably.

That's it from the floor. Back to Frank in the control room.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: Massachusets Howler This user has validated their user name.

Thu Sep 10 17:16:33 2015

how empty is it % wise?
360- r u serious?
mh

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: Massachusets Howler This user has validated their user name.

Thu Sep 10 17:46:28 2015

A COMEDY of errors!

I "registered" to get the live feed through ebay and you just get sent in an endless LOOP- to "test" or to reapply for the live feed- CLASSIC EBAY! LOL!
Can't watch it live-LOL!
mh

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: Rexford

Thu Sep 10 17:46:32 2015

360 says "and a fat guy with white hair, a beard and baseball cap who is drooling uncontrollably."

Griff?

Founded on democratic principles? What, until Meg and Donahoe came along?

Laser focus on small and medium sellers?  Is this why we've only had 3 sales this week? (We used to get 7-15 per day.) Most items have 0 views.  THEY CAN'T BE SEEN!!!

Our inventory pushed to every nook and cranny?  You mean off the active eBay server to a server that is inoperative? That is how it feels now.  Rolling blackouts, items that can't be seen.  Items that can't be found due to the fact that eBay search is worse than it has ever been.  Selling limits--you can't grow your business with selling limits.  A caste system where enterprise sellers and the Chinese are shown above everyone else.

Returns: taking cost out of the process?  Seriously?  They are currently making us pay for return shipping even when we have  a no-returns policy. Many sellers ended international sales due to this.

Question.... were they passing a feathered multi-color pipe before the "show" started?

It all sounds good, but it also sounds like someone is blowing hot air.  Please prove me wrong.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: Volvo351 This user has validated their user name.

Thu Sep 10 17:50:21 2015

Standards "fair and predictable?" The only thing you CAN "predict" about them is that they'll change on the mere whim of Devil Wingnut and his [mis-]management team, and they'll be "fair" to feeBay, not to the paying customers [ie. sellers].

As for "not competing with sellers" another lie. They'll throw a banner ad over your listing page to drive traffic to their Big Box sellers.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: sasikat9 This user has validated their user name.

Thu Sep 10 18:09:20 2015

BLAB BLAB BLAB just more fluff and lies from the head liar.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: Massachusets Howler This user has validated their user name.

Thu Sep 10 18:28:20 2015

Ebay MUST make LIGHTNING SPEED CHANGES NOW.
We will not SWALLOW this 6 months from now garbage that will occur (or will ? it) AFTER the holiday season.
Folks are chiming in "give ebay a chance"- we have done that for almost 8 years now and have HEARD IT ALL BEFORE- they need a new PLAYBOOK as this is straight out of the OLD one.
I am not hopeful as I know the real ebay- you folks do too!
MH

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: Ming the Merciless

Thu Sep 10 18:59:36 2015

zzzzzzzzzzzzzzzzzzzzzzzzzz...

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: Kaz This user has validated their user name.

Thu Sep 10 19:04:24 2015

No Touch Jackie Sheng.
Good to know the democratic principles were rigorously applied.Sounds like the audience is as sparse as traffic on the site these days.
Had to agree with the poster who equated the drooling guy with Griff.
Thanks for the blog Ina, they let you in to this event or did you sneak in disguised ?

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: iheartjacksparrow

Thu Sep 10 21:36:05 2015

I see Toolguy in the audience photo!

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: pace306 This user has validated their user name.

Thu Sep 10 22:35:02 2015

You have to have a large set of CAJONES to be able to get up on stage and lie to people like that.

Wenig's background is finance and law, he knows NOTHING about selling in any way shape or form. Hes surrounded himself with others that are similar, and when he speaks - you can hear the lies spilling out.

When his mentor JD was hired, eBay ceased being an ecommerce company, but instead became a managed marketplace whos ONLY METRIC was about profits.

NOTHING eBay has done since 2008 has been about connecting people - unless you mean from their wallets to your bank account.

I understand that ALL companies need to make profit - eBay as well - just dont LIE about it. Dont help yourself to money thats NOT YOURS, and say that "thats connecting people" - its not.

eBays main fault - they are always reactive not PROACTIVE. Unless prodded, unless sued, unless theres a negative change to the bottom line - eBay will continue down "the road", ANY road as long as it brings in money - and damn the person or people they hurt doing so.

"1) An entire new suite of mobile apps (announced on Tuesday)."

That's only because Twitter, Pinterest and Facebook who are the 3 kings of mobile now have buy buttons. Thats eBay being REACTIVE again, instead of PROACTIVE. Had those 3 companies not expanded into ecommerce, eBay would have stayed asleep at the switch.

2) Seller updates. Upon hearing silence, Wenig ad-libbed, "I've never heard a single person applaud for a seller release."

Well then stop making them hurt your selling partners and people WILL look forward to them.

They are NEVER positive. Theres always a NEW TAKE in it, a new punishment, and new way to GET YOU.

Todays announcements are probably the first in ages that havent been OMINOUS for sellers. Of course they dont go into effect any time soon - ie lets screw you abit more over the holidays please.

Why arent they POSITIVE? Why arent they chocked full of new and exciting features?

Wheres eBay Cuba?
What happened to eBay (GSP) Russia?

There are a MILLION things they COULD do - if they only really wanted to.

3) Returns - a solution to create a united and flexible returns process.

A solution in search of a problem. Most of us already had perfectly good returns policies BEFORE eBay stepped in it. If eBay wants to dictate how I should run my business - take some responsibility when theres a problem. Dont insult my intelligence by telling me "we dont know what you shipped or what you got back so STFU take a loss".

Stay out of things that DONT concern you. Let each vnedor make their OWN policies and then buyers can choose to either buy from a seller that A) DOES take returns, B) takes returns for 15 days, C) for 30 days or D) what ever the seller decides.

I dont tell you how to spend the FVFs I give you - stay out of this end of the business !

4) A new product called the Seller Hub. "A suite of information and tools which have never been at your fingertips before."

YAWN, no body cares. Stop putting ads in my listings, show them 24/7/365, stop letting Chinese and overseas sellers pretend to be US based and stop giving them better treatement then US sellers.

Putting lipstick on a pig, doesnt make it NOT a pig.  


I for one am NOT impressed.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: Ming the Merciless

Thu Sep 10 23:11:28 2015

I hope someone asks Wenig how we're supposed to "grow our businesess" without giving more money to ebay for 'promoted' listings when ebafia limits our monthly sales volume both in terms of the number of items they allow us to sell and they monthly gross sales volume before they send out listings into ebafia Black Hole.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: Ming the Merciless

Thu Sep 10 23:15:05 2015

One other thing. They create more nd more and policies that steal more money rom us while not allowing a free market. So they contnue to make more while our take decreases.

Typical ebay slimliness. I hope they've figured out tonight just how despised they are except for their tools.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: Massachusets Howler This user has validated their user name.

Fri Sep 11 03:39:52 2015

They actually have a conference room at ebay in San Jose named "The Jack Sheng Conference Room".
FACT
MH

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: Rexford

Fri Sep 11 05:54:04 2015

pace306 says "Wenig's background is finance and law, he knows NOTHING about selling in any way shape or form."

Wasn't he asked to leave Thomson? From what I read things weren't going well for him.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: Rexford

Fri Sep 11 05:57:12 2015

I think the fact that Jack Sheng got a salute shows us that it is business a usual.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: ignatz This user has validated their user name.

Fri Sep 11 07:11:22 2015

"... and there are technology companies that deeply believe in connecting people," calling eBay a deeply people-centered technology company...

"I personally couldn't be prouder, and more honored, to be a steward of this brand."

Oy! Just a huge steamin' pile of CEO horse-sh!t blah-blah. Wenig cannot be taken seriously.

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

This user has validated their user name. by: The German Plague
Web Site

Fri Sep 11 08:24:39 2015

Yes we can!

Now we're canned. ;)

I just received the newsletter for german seller status fom Feb. 2016.

http://verkaeuferportal.ebay.de/verkaeufer-news/2015-herb
st/vereinfachte-verkaeuferstandards

Sorry
- it's in german. But worth to translate cause hard to believe. First I thought it's a phishing mail kidding me.  

Perminate Link for Live Blogging eBay Seller Summit Keynote   Live Blogging eBay Seller Summit Keynote

by: P.Dorf This user has validated their user name.

Fri Sep 11 08:26:51 2015

WTF has this Wenig been the last 8 years??

He sounds utterly delusional, and/or more likely, just more corporate babble to impress his Wall Street masters.

Nothing will change, except the increased extraction of more 'wallet'.

Click to view more comments
1 2 3 4 5  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.