|Thu Sept 10 2015 08:23:39|
eBay Holds Sellers to New Standards in Fall Seller Update
By: Ina Steiner
eBay will announce its Fall Seller Update today, which includes major changes to how it judges sellers' performance. And for the first time in its history, eBay executives will be available to explain the changes in person, as it kicks off a brand new "Seller Summit" in San Jose this afternoon.
One if the biggest changes: eBay will no longer use Detailed Seller Ratings in its defect rate, though they will continue to be displayed to sellers.
In fact, eBay sellers will be judged only on delivery time and two measurements that it says judges the effectiveness of the seller's customer service to resolve any requests for help.
eBay is changing how it calculates shipping time, which appears to be positive news.
Be sure to read about the changes to eBay's returns policy as well.
Let us know what you think - and what feedback would you give eBay executives gathered at the Seller Summit?