Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Aug 27 2015 19:07:29

eBay Bug Results in Higher Shipping Costs Being Displayed

By: Ina Steiner

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A third-party developer says eBay is experiencing a sitewide bug that is having a major impact on sales. The problem, according to the vendor, is that eBay is failing to display free shipping on View Item pages as the default, even when free shipping is offered by sellers. 

"This issue causes Standard and Standard international shipping services and prices to be displayed to the user by default instead of the shipping service specified by the priority rank, when more than one shipping option is available," the vendor wrote.

Explaining further, they said free shipping will always be displayed in the View Item page as the default shipping when it is available (it is always considered a higher ranking than other methods) - but hasn't since the bug began.


A screenshot of an item sent by the vendor shows Standard Shipping of $4.35 on the View Item page, when it's clear from the portion reproduced above that the seller offers expedited free shipping.

Sellers appear to be unaware of such a glitch. One buyer complained on the eBay boards, explaining that when they went to click on items in search results that showed free shipping, there was actually a shipping charge shown:

"An item says free shipping. Then you click on it and it says $5.99 standard shipping. Why does this happen? How does this happen? That sucks for all my detailed searches!"

Apparently in some scenarios the eBay cart and checkout pages are effected as well. The vendor elaborated:

"If you are browsing the eBay site and set your delivery location to a US address, you should see the default shipping rate of FREE Expedited shipping (along with the fast and free notation), but instead the Standard Shipping Service with a price of $4.35 is shown to the user.
 
"Canada locations should see FREE Economy Shipping, but see Standard International shipping instead
 
"International locations should see FREE Economy Shipping but see Standard International Shipping instead."

Many buyers may turn elsewhere if they don't see the free-shipping option. The problem is ironic given the pressure eBay places on sellers to offer free shipping. Those who do offer free shipping and discover buyers are not seeing that option are unlikely to be amused.

The vendor believes the problem began on the evening of August 25th. Check your listings and those of others and let us know if you are experiencing this problem.




Comments (12) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

This user has validated their user name. by: Ming the Merciless

Thu Aug 27 20:43:28 2015

Yet another sorry example of how ebafia is and has been sabotaging itself and sellers through sheer incompetence.

It's something everyday that adversely affects sellers. Every day!

The entire site needs a makeover from the ground up or these daily abominations will continue to occur and drive away more sellers and more buyers.

What does it take to get through to these knuckleheads anyway?

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

This user has validated their user name. by: Ming the Merciless

Thu Aug 27 20:43:28 2015

Yet another sorry example of how ebafia is and has been sabotaging itself and sellers through sheer incompetence.

It's something everyday that adversely affects sellers. Every day!

The entire site needs a makeover from the ground up or these daily abominations will continue to occur and drive away more sellers and more buyers.

What does it take to get through to these knuckleheads anyway?

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

by: Volvo351 This user has validated their user name.

Thu Aug 27 20:50:20 2015

Doesn't affect me one bit. I'm not hooked up w/ the Free Shipping Fairy! When you find her, let me know.  

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

This user has validated their user name. by: Ric

Thu Aug 27 22:28:31 2015

Glitch after glitch after glitch and management wonders why they can not grow sales.

Pathetic and inept corporate leadership at it's the highest levels has been the root cause of eBay's many failures.

These incompetents are bestowed with millions of dollars in compensation, and, to cover those costs, staff at non executive levels keeps being reduced. In the mean time, competent non executive staff abandons eBay for better offers at other company's which ends up with the lowest paid least experienced techs fumbling to keep the site running.

Sadly, the highest volume of salary and compensation goes to the top with the approval of eBay's Board of Directors.

If only eBay would make a diligent effort to retain competent techs, and throw them some of the excess compensation doled out to management, eBay's technical systems would run like a well oiled glitch free operation.





 

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

This user has validated their user name. by: iheartjacksparrow

Thu Aug 27 23:48:03 2015

Gitch-A-Day eBay strikes again. I echo what Ming writes: What is it going to take to get through to the executives running the company? They must realize that their site is unstable and needs some serious help.

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

This user has validated their user name. by: Shop and Ship

Fri Aug 28 01:36:11 2015

I don't see a glitch. I looked at Digital Cameras, Batteries, Media Cards, Cables, Power Adapters, and other Accessories and each one displayed Free Shipping in the search results, in the listing itself, and in check-out cart.  

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

by: maxmad This user has validated their user name.

Fri Aug 28 06:25:02 2015

typical ebay, instead of fixing a glitch like this, ( which has been around for awhile) they continue to focus on how they hand out seller defects,

The site is rabid with issues, and anyone using ebay full time, will tell you the same, what worked today, might not work tomorrow, and need for constant unnecessary changes, are just idiotic.

It's a huge patchwork of a manipulated mess, and a big part of the problem with trying to sell consistently on ebay,

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

This user has validated their user name. by: Anonymous Annie

Fri Aug 28 06:39:14 2015

eBay often reminds me of a poorly constructed RUBE GOLDBERG contraption that's held together with baling-wire and chewing gum.

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

This user has validated their user name. by: Rexford

Fri Aug 28 06:51:57 2015

Add the Board of Directors to the sorry lot. Their heads must be buried in the sand.

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

by: Randy This user has validated their user name.

Fri Aug 28 09:16:14 2015

Another problem I notice from time to time is that item cost and current bids are not being displayed. One has to click on each listing to see the price of the item.

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

by: tango This user has validated their user name.

Fri Aug 28 19:35:12 2015

check your 3rd party code - every item in your store that i check had been updated on aug 25th or thereafter, maybe something went wrong with your update itself...doesn't hurt to look at that first.  chers.

Perminate Link for eBay Bug Results in Higher Shipping Costs Being Displayed   eBay Bug Results in Higher Shipping Costs Being Displayed

by: Tiffee Jasso This user has validated their user name.

Mon Aug 31 03:07:50 2015

Ebay is always slipping in free shipping on my items. I cannot tell  you how many times I have lost money because the sale reverts to free shipping during checkout when in fact shipping charges are shown and stated in the ad. Does not make me a happer seller and I no longer recommend Ebay for casual sellers. It is too frustrating and costly for someone who expects to get some dollars and find they have to pay Ebay and tne buyer to take the item and then still end up losing more money becasue size 16 lady bought a size 12 pair of pants.  



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