Buyers and sellers say eBay has removed vital functionality from the Adult Only category. Reports started last month from buyers saying they couldn't use the "Add to cart" button with any success.
"If this is a new policy on eBay, then who is the idiot that did this," asked a seller in a thread on the eBay discussion boards. They went on to explain how buying more than one item from the same seller and adding them to the cart for one payment allowed them to save on shipping and receive discounts.
"I have done this in the past and saved a lot of money from my favorite sellers.....now I am having to buy 1 item at a time and losing my free shipping and free items......SHAME ON EBAY FOR THIS NEW POLICY," the buyer wrote.
Another buyer said when they called eBay to find out why they could not use the Add to cart function, "a Customer Service Representative explained that it is eBay policy to prohibit buyers from using "Add to cart" for certain categories, including Adult Only and eBay Motors." That buyer also noted that in the past, it was "very convenient" to use Add to cart to get a combined invoice, "usually with a substantial discount on shipping offered by the seller." And, they wrote, "The CSR offered no explanation as to WHY this restriction exists."
A seller wrote to EcommerceBytes to report the problem from his point of view. "Our customers are having to submit one payment per item which disables their shipping discount, and adds on an extra PayPal fee for each payment made by them. We are having to refund our customers for each of their discounted shipping while eBay is still collecting the eBay fees as they are not reimbursing us for this final value fee that we are refunding."
The seller also wrote, "Our customers can no longer purchase our items and receive a shipping discount. This leads me to believe that eBay is running a test on the adult section to push all sellers to use free shipping.
"I am hoping other adult section sellers will speak out about this and all inform eBay of these issues. This is leading to our employees possibly losing their jobs as sales are down 25% due to this issue."