Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Aug 22 2015 19:12:01

eBay Removes Shopping Cart from Entire Category

By: Ina Steiner

Sponsored Link

Buyers and sellers say eBay has removed vital functionality from the Adult Only category. Reports started last month from buyers saying they couldn't use the "Add to cart" button with any success.

"If this is a new policy on eBay, then who is the idiot that did this," asked a seller in a thread on the eBay discussion boards. They went on to explain how buying more than one item from the same seller and adding them to the cart for one payment allowed them to save on shipping and receive discounts. 

"I have done this in the past and saved a lot of money from my favorite sellers.....now I am having to buy 1 item at a time and losing my free shipping and free items......SHAME ON EBAY FOR THIS NEW POLICY," the buyer wrote.

Another buyer said when they called eBay to find out why they could not use the Add to cart function, "a Customer Service Representative explained that it is eBay policy to prohibit buyers from using "Add to cart" for certain categories, including Adult Only and eBay Motors." That buyer also noted that in the past, it was "very convenient" to use Add to cart to get a combined invoice, "usually with a substantial discount on shipping offered by the seller." And, they wrote, "The CSR offered no explanation as to WHY this restriction exists."

A seller wrote to EcommerceBytes to report the problem from his point of view. "Our customers are having to submit one payment per item which disables their shipping discount, and adds on an extra PayPal fee for each payment made by them. We are having to refund our customers for each of their discounted shipping while eBay is still collecting the eBay fees as they are not reimbursing us for this final value fee that we are refunding."

The seller also wrote, "Our customers can no longer purchase our items and receive a shipping discount. This leads me to believe that eBay is running a test on the adult section to push all sellers to use free shipping.

"I am hoping other adult section sellers will speak out about this and all inform eBay of these issues. This is leading to our employees possibly losing their jobs as sales are down 25% due to this issue."




Comments (33) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Mog This user has validated their user name.

Sat Aug 22 21:09:08 2015

Yet another underhand way for them to claw more money from the hard pressed sellers.
Yet another sign they are getting more and more desperate.

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

This user has validated their user name. by: windsorbear
Web Site

Sat Aug 22 21:30:25 2015

I think the seller that wrote about eBay eventually pushing "Free Shipping" to ghe category is correct.  And before it is over, look for eBay to make ALL categories FREE SHIPPING only.  Just a matter of time before sellers will not be allowed to charge a separate shipping cost for domestic sales.... in my humble opinion, of course.

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Massachusets Howler This user has validated their user name.

Sat Aug 22 22:50:29 2015

Funny how all these glitches, all of them, work out in ebays favor.

Hmmmmmmmmmmmm?

Mass Howler
PS: By Design.

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

This user has validated their user name. by: Ming the Merciless

Sun Aug 23 00:10:28 2015

The complainant answered his or her own question.

"That buyer also noted that in the past, it was "very convenient" to use Add to cart to get a combined invoice, "usually with a substantial discount on shipping offered by the seller." And, they wrote, "The CSR offered no explanation as to WHY this restriction exists."

EVERY time ebafia makes a change, look for their monetization and, of course, theft from sellers.

It's always about the money. Always.

BOYCOTT SAN JOSE!

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

This user has validated their user name. by: Ric

Sun Aug 23 13:35:42 2015

Another instance of eBay management's shortsightedness to the detriment of their own marketplace.

eBay has undoubtedly made this unannounced change with the intention of increasing corporate revenues in a desperate attempt to conceal their declining sales volume.

By making this move, eBay hurts their buyers as well as hurting their sellers all in an attempt to appease Wall Street by inflating revenues.

What needs to be considered is how long will this latest desperate ploy work?

Effected sellers will likely seek greener pastures and abandon eBay as a marketplace.  The resulting decline in SKU diversity will undoubtedly add downward pressure on eBay's already declining sales volume.  

If buyers are displeased over having to pay higher costs after eBay denies them the ability to save on shipping costs, how long will it be before those buyers follow sellers to other venues further accelerating eBay's decline in sales?

eBay's short term gain in revenue will inevitably result in long term and permanent damage to their entire marketplace.

With management failing to consider the long term negative implications of their latest money grab, the future for eBay's marketplace going forward becomes even more bleak.

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Bloggo This user has validated their user name.

Sun Aug 23 18:26:44 2015

They could make a movie about these nitwits, "Clueless In San Jose".

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Volvo351 This user has validated their user name.

Sun Aug 23 19:56:24 2015

Hmm? A porn merchant complaining of getting a Raw Deal?  I can't summon a LOT of sympathy here.

BTW, what percentage of total revenues does eBay make off this one rather seedy market?  Might not the reputation of this "ecommerce platform" be elevated if they got out of that racket?  

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

This user has validated their user name. by: Map

Sun Aug 23 23:48:04 2015

My take on this news is that The new owners of ebay will not be selling porn.

This is another test run of the new owners nuts & bolts programming.

Bet it will be announced before the end of the year that ebay has been sold.

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Xander This user has validated their user name.

Sun Aug 23 23:57:38 2015

I'm not so sure everything in the ''Adult'' category could be labeled as ''Porn'' however, regardless of this, I seriously doubt ebay would give up on any category which sells lots of products, adult or otherwise.

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: dnvziblone This user has validated their user name.

Mon Aug 24 00:30:14 2015

I agree with Xander.  Even if it were porn, Ebay, to my knowledge, does not prohibit its sale.  And, like it or not, the Adult category merchants should have the same rights as any other seller.  The problem, yet again, is Ebay  implementing another policy to put the seller at disadvantage.  The difference here is that the change also affects the buyer and the results are very noticeably negative.  

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Bloggo This user has validated their user name.

Mon Aug 24 00:42:43 2015

The Adults Only section on eBay  has three quarter of a million listings. They're just squeezing more money from an easy target.  

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: comet This user has validated their user name.

Mon Aug 24 01:21:03 2015

Not that sure about the ADULT category but this is not good for ANY category---if they get away with this on what is probably a fairly small discrete category--what about--clothing?  DVD's?  Any category where you are LIKELY to buy more than one item at a time from a vendor---THAT is one that ebay is surely HATING offering ANY sort of combined shipping as it cuts THEIR "profits".  

I buy car and motorcycle parts--and I DO go and look at what ELSE a vendor might sell to see what we need or like--and I DO like combined shipping!  I have noticed now tho--if you go and look at their  listings in MOTORS the vendor often has their phone and or email included--or when you go see their opening Feedback page (click  on the USER NAME vs the number)  some have added their phone numbers THERE---might be worth while calling and asking for better deals OFF ebay.  I feel little loyalty to them as they treat us like---crap.  

Forget about them giving a rats patootie about OUR business---

I already get a WARNING when I list stuff as I have a mention made on my listing description that I am happy to  combine shipping--

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Ebay's Slow Death This user has validated their user name.

Mon Aug 24 02:50:04 2015

Ebay just REEKS of desperation!

They try to squeeze a few more cents out of every sale. They want it now, and don't care about the future. Monetize everything! It looks like their precious Buyers are starting to get stung, right along with the Sellers.

I still list a few things there, but the place just gives me a bad feeling. And no, I won't buy anything there anymore. I know that makes me a hypocrite, but if I can get it somewhere else, why give Ebay any of more of my money?

I am doing well on Etsy, and they have a good feeling about them. They are honest, and don't try to stab you in the back every chance they get.

I'm sure a lot of people have a bad feeling about Ebay now. They are so clueless, it is astonishing!

I canceled that promo they were having that got you to sign up for a store (stupid me!), and I also canceled Seller Manager Pro over three weeks ago. Sure enough, when I went to pay my invoice yesterday, they were still charging me for SMP.

Ebay is toast!

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: birdieluv This user has validated their user name.

Mon Aug 24 07:54:11 2015

Volvo351 , are you a republican? Are you a ''Christian''? My guess would be yes to both. Seedy market? I think not. We had our own website, back in the day, that sold adult products and easily made half a million dollars a year. This was without fleecebay. Your sympathy is not needed nor wanted. A fair shake from fleecebay is what is wanted and deserved for ALL catagories.  

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Volvo351 This user has validated their user name.

Mon Aug 24 08:45:27 2015

@birdieluv

I'm neither a member of the GOP nor a "Christian" - I'm agnostic. But you don't have to be any Bible Thumper to grasp that eBay is dealing in some nasty stuff over there in the "adult" category.

Now, leaving aside whether this should be legal, how does eBay justify dealing in it?  

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Volvo351 This user has validated their user name.

Mon Aug 24 08:47:22 2015

@Slow Death

I got the promo for a "store" but ignored it. Sell-thru is dismal so why compound that with more fees?

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: FREDDY This user has validated their user name.

Mon Aug 24 09:36:30 2015

It's all about ebay and profit.
Maybe nothing has changed and they still wannabe Amazon. As far as I know there is no combined shipping discount with Amazon.
Greed.
ebay blew a good thing they had going.  Idiots at the helm and nothing but greed ruined a very good and prosperous site.

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: RLS This user has validated their user name.

Mon Aug 24 10:30:26 2015

birdielu,

No need to bring religion or politics to this site.

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: sickandtired This user has validated their user name.

Mon Aug 24 10:33:14 2015

I also sell some items (china) that often have customers making multiple item purchases.

I can't set up shipping rules that work for combined postage so I would be very happy to have a feature that would disable checkout and add to cart when a buyer hits more than one item.

Instead I explain in my listings to PLEASE not use these when making multiple item purchases but to wait for my invoice.

Since we all know that most people do not bother to read the descriptions carefully if at all, I end up with quite a few nasty grams when the customer goes through checkout and the shipping for each item is added on.

As for  the comment - why should ebay be dealing in porn, as far as we should all be concerned, EBAY DEALS IN NOTHING!

Ebay is supposed to be a venue, and while I believe that nothing prohibited, recalled or illegal should be on the site for sale, other than that keep moral and political judgements out of the equation.  

Perminate Link for eBay Removes Shopping Cart from Entire Category   eBay Removes Shopping Cart from Entire Category

by: Bidonmine This user has validated their user name.

Mon Aug 24 11:25:17 2015

Ebay must have found that they are losing to much in FVF because of the combined reduced shipping.

Click to view more comments
1 2  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.