eBay's Devin Wenig has made no bones about the fact he would be making significant changes when he took over as CEO - he made it clear in an interview with the Wall Street Journal
nine months ago, and he told shareholders on May 1st that eBay would be changing its feedback system
Much is unknown, but several things are certain - eBay is changing the Returns process (see Tuesday's newsletter
), and sellers can expect changes to performance standards. That news came in a letter some users received on Monday in which eBay invited them to attend its Seller Summit in September.
The letter said eBay's Vice President of Trust Laura Chambers would speak at a session at the summit and would share plans to "adjust performance standards, and to recognize sellers who deliver a great buyer experience."
In the program guide on its website, eBay also described a summit workshop on standards: "Seller performance standards are changing. Learn how you'll be recognized when you deliver a great buyer experience. And see how objective metrics will better balance subjective buyer inputs."
eBay did not share details, leaving sellers to wonder if eBay might roll back some of its unpopular changes or if it plans to institute new rules to the existing seller performance standards.
Several executives will speak at the seller summit, with eBay CEO Devin Wenig giving a keynote on September 10th at 1 pm where he will share his thoughts on the future for eBay and the opportunity for sellers.
That will be followed by a 2-and-a-half hour session called "New Opportunities with eBay" where "eBay executives will share buying and selling improvements, new opportunities for growth and ideas for selling more successfully to your customers."
eBay Chief Product Officer RJ Pittman and eBay Chief Technology Officer Steve Fisher will share "how eBay is innovating and changing." And Jordan Sweetnam, VP of Seller Experience, will talk about eBay's mission to make selling easier and more profitable.
While it's unclear when eBay will roll out these significant changes - it isn't giving sellers much time to adapt before the holiday shopping season if they launch before January. Sellers have made it quite clear they don't want changes introduced before or during the busy shopping season.
You can find more information about the Seller Summit eBay on the eBay website