Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon July 27 2015 21:30:28

eBay Dismantles John Donahoe's Pet Project

By: Ina Steiner

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Two years ago, things were going very well for eBay's CEO John Donahoe. A Wall Street analyst talked of eBay's "Marketplace Momentum," writing, "Management's execution of the turnaround of core Marketplace has been impressive."

The following month - August 2013 - Donahoe told Bloomberg he believed its eBay Now one-hour delivery service was economical and indicated eBay could innovate better than Amazon or Google. Donahoe also talked about the touchscreen window it had developed for retailer Kate Spade. 

We wondered at the time why Donahoe was putting himself in the limelight: "Donahoe seems to be everywhere these days," we wrote, "granting interviews to the financial press and writing essays on outside sites like LinkedIn and LeanIn. He has been sharing his management techniques such as his unique "thinking days" in which he spends time in an empty office at eBay HQ organizing his thoughts on a white board, and sharing his philosophy on the benefits of taking time away from the office altogether and the importance of family."

Just a few months later in January 2014, Donahoe met his nemesis in the form of Carl Icahn, and things went downhill from there. Now, Donahoe is gone, eBay is a much smaller company after it was forced to spinoff PayPal, and it's made further cuts as well with plans to sell its enterprise unit (eBay Enterprise, formerly known as GSI Commerce).

Today comes word that Donahoe's pet project eBay Now is being terminated. (See Tuesday's Newsflash.)


Above: A slide of eBay's 2015 goals shared with analysts at eBay's 2013 Analyst Day in March 2013. 

Many factors helped lead to eBay's decline, including Carl Icahn, hackers, SEO penalty - but there's no question it should have been able to fend off these assaults. 

What's really striking is the fact that Amazon started competing with eBay as a retailer, and now 45% of the paid units sold on the Amazon platform are from third-party sellers, which had been eBay's core competency.

Sellers don't have any say in where a marketplace places its priority, but they feel the impact of managements' decisions. As eBay's new CEO Devin Wenig kills off his predecessor's pet projects, what else should he cut, and where would you tell him to focus his attention?




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Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: Frank Abagnale This user has validated their user name.

Mon Jul 27 21:51:15 2015

Too late.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: The End

Mon Jul 27 22:02:19 2015

Good. That's a start.
Now, blow the dust off the 2000 format and plug it in.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: The End

Mon Jul 27 22:05:51 2015

For my $250,000 fee, I'll show the techs what to do and start the Ebay stock climbing again.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: The End

Mon Jul 27 22:07:44 2015

Oh, wait a minute...
The PayPal / Ebay contract strangles any success...for the next 5 years...

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: brokentoys19 This user has validated their user name.

Mon Jul 27 22:23:20 2015

what about this?

"So long to a bunch of eBay services, including Valet and Now"

http://vator.tv/n/3f16

quote:

...In a blog post entitled, "Simplifying the eBay Commerce Experience," eBay outlined four services that it will be shutting down: eBay Valet, eBay Fashion (which will be decommissioned in the coming weeks) eBay Motors (which will be decommissioned later this year) and its on-demand delivery service eBay Now....

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: brokentoys19 This user has validated their user name.

Mon Jul 27 22:54:55 2015

oh look...

TechCrunch

eBay closes delivery service eBay Now, will also shut down its fashion, motors & valet apps

http://tcrn.ch/1D2Q13R



[nelsonhaha.jpg]

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: Ina

Mon Jul 27 23:05:45 2015

eBay is not shutting down Valet or Motors - it's only shutting down the dedicated Mobile Apps of those services.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jul 27 23:08:52 2015

Same old story. What else is new at eBay?

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent, the unscrupulous, and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: brokentoys19 This user has validated their user name.

Mon Jul 27 23:13:30 2015

Knowing whatever statements they put out are as dollied up as possible, it still leaves the 'mobile mobile mobile!!!' mantra sounding like hollow gibberish more than ever.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jul 27 23:14:18 2015

'Two years ago, things were going very well for eBay's CEO John Donahoe. A Wall Street analyst talked of eBay's "Marketplace Momentum," writing, "Management's execution of the turnaround of core Marketplace has been impressive."'

Funny how the sheep reporting on Wall Street took everything that came out of the eBay Dept of Spin as being somehow connected to reality. But, the "smart money" on Wall Street always took everything that cam out of Johnny Ho's mouth with a grain of salt ...

PYPL ~$36; EBAY ~$28; AMZN ~$533—LOL ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the unscrupulous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: iheartjacksparrow

Mon Jul 27 23:16:31 2015

"[W]hat else should he cut, and where would you tell him to focus his attention?"

Anything that has JD's fingerprints on it should be cut or reverted back to the policies of the early 2000s. And DW should focus on actual seller protection, fixing search, eliminating rolling blackouts, and advertising.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: moto-science This user has validated their user name.

Mon Jul 27 23:19:57 2015

"What's really striking is the fact that Amazon started competing with eBay as a retailer, and now 45% of the paid units sold on the Amazon platform are from third-party sellers, which had been eBay's core competency."


I am one of the pro-sellers on Amazon.....who used to sell alot of product on Ebay.
When Ebay got too retarded...
we moved our exclusive catalog to Amazon.  Did you think we would not
take offence at the anti-seller climate ?

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: pace306 This user has validated their user name.

Mon Jul 27 23:31:36 2015

I was one of the people who sent Ina in the email and a pdf of the "training guide" for the eBay NOW program I was part of.

It was another cheap Amazon copying stunt that wasnt planned out right, and wasnt executed right.

In stead of investing MILLIONS on eBay NOW and other stupidities, eBay could have simply funded "postage upgrades" for larger individual sellers (removing FCM and Parcel Post options with eBay paying the difference) and accomplished MORE.

I told them about this idea (it would in essence make every shipment from those sellers Priority maail ie PRIME) but was told to STFU.

I believe I got 2 completed sales in 6 months - gross total = < $100 for both together.

eBay (as Ive said for the 9 billionth time) is run by people who have NO experience in ecommerce, wholesale, retail, big box, mail order etc - and these DOPES keep wasting the FVFs and the "stealings" Im forced to turn over to eBay with their DUMB ideas.

MAYBE one day they will learn, and actually listen to people that have experience ...... but its eBay so they wont.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: rachel This user has validated their user name.

Tue Jul 28 00:19:33 2015

Unfortunately eBay tried to ME TOO amazon and failed horribly...this is why ICAHN came in. Why did eBay think the world needed another Amazon when they had the auction license? So dumb...no Bain.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: Moonwishes This user has validated their user name.
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Tue Jul 28 00:29:46 2015

Oh silly me! I thought JD's most favorite pet project was seeing just how fast he could ruin a decent company while lining his pockets so that he and his children and possibly grandchildren might never have to go to work again or in the future for the younger JD's.

I know if I got just  his golden parachute payout, my husband and I and our grown kids could live happily and abundantly on it and if we had grand-kids they could to as well as even into the next generation or so. But it was never enough for JD. I'm glad I left while Meg was doing her dirty work to make a place for him so that he never profited one cent from me.

I'm happy to pay any Amazon fees since I am treated right and I make money there. Same with ecrater. I think I had $11+ in fees last month from ecrater! It shows I sold stuff, but only had to pay fees on some of my sales! It was nothing compared to the hundreds and hundreds of dollars I used to have to pay to ebay for the same results!

Ebay would have to change so much to even begin to lure me back and I don't think they could or would. I've never seen a company so interested in self-destructing.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: drewmark This user has validated their user name.

Tue Jul 28 00:49:58 2015

While ebay finally reinvents itself Ill reinvent my new website. eBay is in the rear view mirror now for me. The word ''ebay'' in my spell check system really means ebola... Yep!! thats about right!!! wish.com is a new platform to sell thats based in china thats geared for smart phones and social media. Meh I'll run my own site thank you very much. :)

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: Cloud This user has validated their user name.

Tue Jul 28 00:55:15 2015

Dismantle everything JD did and then maybe in about 10 years you can win back all the sellers (ahem buyers) that fled during the Great Disruption of JD's reign.  

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: val2525 This user has validated their user name.

Tue Jul 28 01:10:43 2015

I don't think the failure of the same day delivery program is necessarily Donohoe's fault. I worked for a company in 2000-2001 that was in the perfect postion to offer this service (more so than eBay or Amazon, actually) and despite some good early press and venture capital, it just didn't work. That's a very hard market to crack and a very difficult service to offer on a national scale. I'm not surprised eBay is throwing in the towel. If transporatation and shipping pros couldn't make it work, no way was eBay going to make it work. I don't think Amazon will be as succesful at it as Bezos may like, either.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: Massachusets Howler This user has validated their user name.

Tue Jul 28 02:15:01 2015

In our fathers days men would work for years and years and after many years of ethical and tireless work he might happily retire. This hard working man might have 1 old Ferrari covered up in his garage and this was his hobby, after 40-59 years of work. All the neighborhood boys would look and dream and talk to the man.
This has been replaced with greedy men who want 100 Ferraris and have no morals and this has got to change.
Mass Howler
PS: Spin and Win.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: IDKwhoIare

Tue Jul 28 03:03:27 2015

I & others have said this before.  Here we go again.

Where to cut:
1. Get rid of Cassini.  It is seriously flawed and interferes with my ability to spend or make money, ultimately costing you money. No one is winning with this set up. We are losing customers, you are losing customers.
2. Get rid of rolling blackouts. Every available searched item should be visible, in whatever order the Buyer wants to see them in, with whatever filters they choose to use, every day of the year.  Not your business nor concern if they want to buy from the first page or spend all day & night on the computer looking at 50,000 listings.
3. Get rid of published DSRs.  If someone has a complaint with a Seller, give them a way to let us know one on one.  We should be in charge of our Customer Service.  You monitor it behind the scenes if you must.
4. Get rid of Defects. You don't need two means of beating on us for the same issue(s) on behalf of anonymous Buyers.  You are not able to police it fairly, so lose it.
5. Get rid of Feedback.  Item Reviews or nothing.  Make it possible for human CSRs to delete if it is malicious, untrue or unrelated to listing description facts and make it so we can respond.
6. Split off the Big Box corporations and Auction Houses from your traditional Sellers and part-timers to level the playing field.  We are not set up to, nor did we set out to, compete with them.  We are the alternative to limited selection, run of the mill, cookie-cutter taste they offer and that had Buyers coming to the site.  The two camps should not mingle.
7. Get rid of Griff.  He has never represented Sellers.  He is the face of the past. Lose him.

Where to focus:
1. Acknowledge who your Customer is. Everything you think about and do should be filtered through the fact that every Seller is your Customer.
2. Invest your time & money into Search...quit following the pack of lemmings.  That intuitive search stuff is horrible...let the other guys fail with it.  Back to what it was with better filters. Ask your Sellers for input, they have buying experience you do not.  Put back the wild card. Leave people's search preferences alone.
3. Allow us a better selection of payment methods.  If Papal wants their big cut of the pie, then make them earn it and work to keep their customers.
4. Train your Customer Service department.  They represent you. Are you barely American English-literate, only capable of reading from a script, overwhelmed by draconian Seller Standards and powerless to correct obvious problems?  
5. Focus on making the relationship between Buyer & Seller positive.  Quit hiding IDs.  
6. STOP punishing everyone to get at those with bad practices or the thieves and shoplifters. Spend the time & money to get rid of liars & cheaters and earn the bloody money you take. ie: fees on shipping to stop fee avoidance, really??? Stop that right now.  Every Seller or Buyer who came across blatant policy breaking would take the time to notify you with your little button, if it had any actual results.
7. Use the expertise that is available to you - the Sellers - we have the experience and the first-hand knowledge.  You need to listen to hear when a policy is not working and be ready to back up or make the changes necessary.  WE ARE NOT NOISE. We are a valuable resource that has not been utilized for 8 years.
8. Advertise, Advertise, Advertise.

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