|Sun July 19 2015 09:34:53|
eBay Adds Shipping Delivery Component to Feedback System
By: Ina Steiner
eBay began testing a new component to is feedback system in the spring that's now rolling out to more - possibly all - users. Now when buyers rate sellers on a transaction, eBay presents them with a new question: "Did your item arrive on or before..."
Buyers are already able to leave "Detailed Seller Ratings" (DSRs) on a seller's shipping time ("How quickly did the seller ship the item?"). But now eBay displaying an "Estimated Delivery Date" (eBay calculates this date, not the seller) and is asking buyers, "Did the item arrive on or before (date)?" Buyers can answer yes or no.
Sellers have weighed in on the new question on EcommerceBytes
and the eBay boards since they first observed testing as far back as May. Some issues and questions raised included: how eBay would interpret the information; why eBay would ask buyers about delivery when it already knows through shipping-carrier tracking information; and whether it indicated eBay was allowing buyers to rate sellers on the performance of shipping carriers rather than sellers.
On this discussion board
, a seller said eBay's estimated delivery dates were aggressive (this is a common grievance), and another wrote, "Just by asking it in that way, at that time, it makes it seem even more like a promise instead of an estimate."
We wonder how sellers feel about this new aspect of eBay's feedback rating system. Please take a few moments to take our survey on Survey Monkey
. We'll share the results in a future issue of EcommerceBytes.
And in the meantime, let us know if you're seeing the new "Did your item arrive on or before" question when leaving feedback, and if you've had any communication from eBay about this change.