Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon July 13 2015 14:13:13

Sellers Caught in the Middle as eBay Splits with PayPal

By: Ina Steiner

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eBay sellers are caught in the middle as they feel the effects of a new PayPal policy caused by a "tracking gap" problem. PayPal changed its Dispute Filing Window from 45 days to 180 days in November, meaning that buyers could dispute a transaction 6 months after making a purchase. 

Sellers can fight Item Not Received claims with the help of delivery tracking information - however, the USPS only retains tracking information for 120 days. 

As the time eBay informed sellers of the change in PayPal policy, sellers said they feared that best practices would not be enough to protect them from bad buyers since it seemed questionable whether they would be able to get tracking information for late claims. Sure enough, reports have been coming in from sellers who find themselves in this quandary.

eBay has made it clear that it believes that's not its problem. Its Director of Community told users in October it was a shipping carrier problem, not an eBay problem.

Last week, eBay's Seller Advocate pointed the finger at PayPal. "This is now a PayPal issue, not an eBay issue," Jim Griffith ("Griff") told a seller who raised the issue in a weekly chat session.

Griffith's response points out a negative consequence of the eBay-PayPal breakup. eBay and PayPal haven't even officially split, and already it seems eBay is using PayPal as a convenient excuse for problems affecting its sellers. One can imagine it might work the other way too, with PayPal reps possibly pointing fingers at eBay when problems arise.

Have you been impacted by the tracking-gap, and what are you doing to protect yourself?




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Readers Comments

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: toolguy

Mon Jul 13 15:08:19 2015

This could be a big problem!

From what I can see the US Postal Service keeps online records for approx. 180 days

I have items from 1-14 & 1-15 that I can no longer see.

But here's one from 1-20 that's still visible.

USPS  9405509699938108766545

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

by: Mr. Me This user has validated their user name.

Mon Jul 13 15:09:23 2015

So its a case of "Bad cop , Bad Cop"

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: Rexford

Mon Jul 13 15:13:28 2015

Griff, once again, proves that he is the sellers' advocate.

What a lame excuse for a seller advocate.

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

by: aim04744 This user has validated their user name.

Mon Jul 13 15:30:24 2015

Sellers will start demanding another form of payment be allowed soon I bet. You cant force a seller to use a single form of payment and then pull this crap.  

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

by: sasikat9 This user has validated their user name.

Mon Jul 13 16:26:12 2015

@aim04744

I wouldn't hold my breathe on that as you might find yourself 6 feet under.

Freebag always has and will continue to fleece the sellers.

FYI  Ebay doesn't require you to only accept Paypal as you can also use a multiple of credit processing accounts. Also Freebag has a 5 year contract with paypal so don't hold your breathe.

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: Rexford

Mon Jul 13 17:21:06 2015

Here's a great question that I would love to hear answered by eBay and PayPal management..........why on earth does it take ANY customer 180 days to contact either PayPal or eBay to complain about a package not arriving. Anyone doing so has absolutely no credibility and both of these companies AND GRIFF know it.

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: The End

Mon Jul 13 18:01:45 2015

Haven't sold on Ebay since 2008, and don't foresee going back.

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: iheartjacksparrow

Mon Jul 13 18:04:13 2015

@Rexford - That's the same question I and others have been asking since last November. You can't tell me anyone is going to wake up the morning of the 179th day after they paid for that shiny new widget and suddenly realize they never received it. In the words of Mr. Spock, "That is not logical." If someone buys something they obviously wanted it, or needed it, but it takes them six months to realize, "Hey, where is that widget I ordered?" That policy is total insanity.

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jul 13 18:14:00 2015

Now here this!

eBay and "PreyPal" have an exclusivity agreement in place for the next five years; eBay has to provide "PreyPal" with payments activity on at least 80% of its business; therefore, eBay will not (by contract, cannot) dump "PreyPal" or introduce any mechanism whereby PayPal's share of payments on the eBay marketplace could fall below 80% of that business ...

So you see, for the next five years, the “split” is really no split at all; just a mechanism to keep Carl Icahn happy. Methinks by the end of this “exclusivity” agreement period both eBay and “PreyPal” will have finally completed their journey down the toilet and will have arrived at the sewage treatment works, where they both so rightly belong, for the final “liquidation”, and in the meantime it’s likely Johnny Ho will be bleeding “PreyPal” dry with bonuses for “performance” which will have no reflection in PayPal’s share price …

You may also notice that now that the shares of both these clunky operators are effectively trading separately, there has been no benefit for anyone, not for Carl Icahn or the long-suffering eBay shareholders; the only people taking any money out of eBay are Johnny Ho and his hand-picked gang of Keystone Kops …

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: toolguy

Mon Jul 13 19:02:29 2015

@Philip

"there has been no benefit for anyone, not for Carl Icahn or the long-suffering eBay shareholders"

How can you honestly say this?

eBay stock hit an ALL TIME HIGH today!

 

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

by: pace306 This user has validated their user name.

Mon Jul 13 19:20:49 2015

@toolguy - the miniscule increase in eBay stocks means nothing because"

#1) in the company’s Marketplace division declined 4% year over year

#2) eBay’s solid results last quarter were led by its payment division, PayPal. On its own .....

#3) eBay is getting ready to sell of its enterprise business to a private company, post which it will be left with the marketplaces business alone - not good if you are loosing marketshare year after year.

#4) Div & Yield: N/A (N/A) - what ever money they do make is keeping the company afloat (barely) - but its NOT positive cash flow. There are NO dividends paid (why buy a stock if you cant make anything off it?) Answer: ONLY INSIDERS are making money if at all.

#5) In the Current Month: 4 major funds said "Downgrade" NOT BUY or HOLD.

MOST INPORTANTLY:

#6) NOBODY TAKES EBAY SERIOUSLY (EXCEPT YOU) (well and Devon Wenig and & Griff since they need their phony baloney jobs).

Where do I get this from you ask?

TWICE.COM


Who is TWICE? "This Week In Consumer Electronics". They are the INDUSTRY BIBLE on rating who is whom in the online market. eBay is an online seller.

"According to TWICE’s second annual ranking of America’s top CE e-tailers, produced with TWICE market research partner The Stevenson Group, No.1 Amazon.com consolidated its marketplace grip with a 15.4 percent sales increase last year, giving it 44 percent of the online CE sell-through of the 25 etailers tracked.  

Guess WHICH MARLETPLACE ISNT on the list of the top 25?


Give you a hint - starts with e, ends with y and its NOT esty (well etsy isnt there but they "sell handmade goods not comsumer products"

If you guessed EBAY - then you are correct - as usual - the industry passes them by as if they dont ven exist. And based on sales? They dont!

1 - Amazon
2 - Apple
3 - Best Buy
4 - Walmart
5 - Newegg
6 - Dell
7 - Costco
8 - HP
9 - Target
10 - Systemax
11 - Lenovo
12 - Groupon
13 - B&H Photo
14 - Sears
15 - Radio Shack
16 - Staples
17 - Gamestop
18 - Rakuten (buy.com)
19 - QVC
20 - Adorama
21 - Crutchfield
22 - Beach Trading
23 - Microsoft
24 - Sam's Club
25 - Office Depot

Wheres eBay again? Oh yeh - their stock went up a buck today - GREAT!

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jul 13 19:28:36 2015

@toolguy, EBAYV is currently trading at $26.47; AMZN is at $455.52; do tell me again how well the eBay marketplace share price is going ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  


Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: Rexford

Mon Jul 13 19:30:10 2015

eBay stock........LOL

Compare Amazon stock to eBay stock.

Nuff said.

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

by: pace306 This user has validated their user name.

Mon Jul 13 19:32:36 2015

Oh and as for eBay and Paypal ... EVERYONE said that this split will ONLY cause pain for sellers.

eBay wants NO part of any process that doesnt produce positive cash flow.

VEROing people does, Shill bidding does, forcing returns does. Defending your sellers - not important.

As an aside - GRIFF only cares about GRIFF - he always did and always will. Hes the good guy, the good cop that eBay roles out when they need a public face. Hes a serial liar.

He lied about there not being rolling blackouts .... PLEASE GRIFF - FOR THE LOVE OF GOD JUST STOP.


I never get sales from:

ND
SD
NC
NC
AL
TN
WI
PR

I guess people in THOSE states (and others) dont buy things (either that or theres a Walmart every 500 ft).

Today - 4 sales in a ROW from PR. Now mind you PR is about to go Chapter 9 (bankrupt) and theres a max exodus to the US mainland - but I guess THOSE PEOPLE IN PR, managed to find time and money to go buy something from me!

Despite "world wide exposure" I dont get sales from Ireland, Scotland, the UK, Greenland, Iceland, Lapland, Saudi Arabia, UAE, Turkey, Greece, Germany, France, Italy and MANY others .... wait ... world wide what exactly?


We now return you to toolguy who will have a spin on all this - cause eBay stock went up $1 in trading today.....

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: iheartjacksparrow

Mon Jul 13 20:02:21 2015

toolguy states: "eBay stock hit an ALL TIME HIGH today!"

@toolguy - You really need to do some research before you make statements like that. On March 3, 1999, the stock closed at $326.75 a share (and was higher during the day at $354.25). Understand that I'm not a math wizard, but that seems decidedly higher than $63.47.

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by: Volvo351 This user has validated their user name.

Mon Jul 13 20:29:11 2015

With the hare-brained, contradictory policies of the Two-Headed Monster, eBay has become a VERY dangerous place to sell. PayPig is the bigger threat. With The Hoe going over to PayPig [ie. where all that filthy CASH is!] things will only get worse.

If these Parners in Crime were truly separating, eBay would make PayPig optional immediately. However, it's a split in name only. PayPig needs the captive market to keep The Hoe rolling in dough. You think Craig's List sellers would take the Pig?  Get real.  

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by: Volvo351 This user has validated their user name.

Mon Jul 13 20:32:56 2015

According to poster pace306, eBay ranks below Radio Shack which is now a complete bust-out as far as a B&M retail operation. Freakin' incredible.

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This user has validated their user name. by: Philip Cohen
Web Site

Mon Jul 13 20:54:21 2015

@sparrow,

The value of each eBay share has been water down by a number of stock splits since its IPO ...

03/02/1999 3 for 1  
05/25/2000 2 for 1  
08/29/2003 2 for 1
02/17/2005 2 for 1
 
https://www.splithistory.com/ebay/
 
And indeed, $63.75 is the highest eBay stock has ever been …

http://www.marketwatch.com/investing/stock/EBAY

Regardless, its performance is pathetic in comparison to that of Amazon ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: Philip Cohen
Web Site

Mon Jul 13 21:00:30 2015

And, I'll say it again, eBay's "watched searches" emails system (or whatever they are calling it this week) is still broken or, alternatively, few people are listing stuff in the categories that interest me; whichever, it appears that eBay is writhing in its final death throws, and the current EBAYV share price ($26.84) suggests that the "smart money" on Wall Street agrees with that assessment ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

Perminate Link for Sellers Caught in the Middle as eBay Splits with PayPal   Sellers Caught in the Middle as eBay Splits with PayPal

This user has validated their user name. by: iheartjacksparrow

Mon Jul 13 21:49:47 2015

@Philip Cohen - Well, I guess it's a good thing I'm not a day trader because I clearly don't understand how the stock market works.  

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