|Mon July 13 2015 14:13:13|
Sellers Caught in the Middle as eBay Splits with PayPal
By: Ina Steiner
eBay sellers are caught in the middle as they feel the effects of a new PayPal policy caused by a "tracking gap" problem. PayPal changed its Dispute Filing Window from 45 days to 180 days in November, meaning that buyers could dispute a transaction 6 months after making a purchase.
Sellers can fight Item Not Received claims with the help of delivery tracking information - however, the USPS only retains tracking information for 120 days.
As the time eBay informed sellers of the change in PayPal policy
, sellers said they feared that best practices would not be enough to protect them from bad buyers since it seemed questionable whether they would be able to get tracking information for late claims. Sure enough, reports have been coming in from sellers who find themselves in this quandary.
eBay has made it clear that it believes that's not its problem. Its Director of Community told users
in October it was a shipping carrier problem, not an eBay problem.
Last week, eBay's Seller Advocate pointed the finger at PayPal. "This is now a PayPal issue, not an eBay issue," Jim Griffith ("Griff") told a seller who raised the issue in a weekly chat session
Griffith's response points out a negative consequence of the eBay-PayPal breakup. eBay and PayPal haven't even officially split, and already it seems eBay is using PayPal as a convenient excuse for problems affecting its sellers. One can imagine it might work the other way too, with PayPal reps possibly pointing fingers at eBay when problems arise.
Have you been impacted by the tracking-gap, and what are you doing to protect yourself?