Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu July 9 2015 11:27:10

eBay Experiences Checkout Outage This Morning

By: Ina Steiner

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"Unable to buy"; "Unable to complete purchase"; "Having problem buying"; these are not the words retailers want to hear from shoppers, but that's exactly what happened on eBay this morning.

Reports came in on Ecommerce EKG under the title, "eBay Payment & Checkout not functioning." Buyers were receiving an error message: "Checkout is currently unavailable, so you won't be able to pay for your items right now. Please pay for your items later. We apologize for the inconvenience."

One sellers said the problem also occurred on eBay UK and eBay Germany; another said eBay customer service told them it was a global problem. eBay buyers were also reporting the problem on DownDetector.com.


The problem began happening around 8 am ET, and eBay tweeted at about 9 am, "Some members are having problems with desktop checkout on eBay. We're working to resolve this. Mobile checkout is unaffected."

At 9:20 am, eBay posted on the Systems Announcement Board, "We are aware that some members are currently experiencing problems with checkout on eBay. We are working to resolve the issue as a priority."

At 10 am, eBay posted again on the Systems Board, "Members are again able to checkout successfully. Thank you for your patience."

And at around 10:30 am, eBay tweeted, "Desktop checkout issue is now resolved. Our priority is delivering the best experience to our customers. We apologise for any inconvenience." (British spelling.)

While some shoppers were persistent - one wrote, "Up and running again after an hour of trying to make a purchase" - it's possible many shoppers gave up during the 2 hours or so that they were unable to purchase items on the site. Exactly how much does a 2-hour outage in which shoppers are unable to make purchases cost eBay - and its sellers? eBay's unlikely to share its estimates, but no doubt managers are scrambling to determine what went wrong.

Thanks to sellers for reporting the problem on Ecommerce EKG - and kudos to eBay for acknowledging the problem on the Systems Board, hopefully that's a practice it will continue when technical problems occur.




Comments (27) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: ebay refugee camp This user has validated their user name.

Thu Jul 9 11:42:55 2015

The checkout is not the only problem ebay was having in the last 24 hours. Ebay messages were not loading and gave error messages, purchase history was missing purchases. the revise item feature was bring up an error page. The site was slow.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: Volvo351 This user has validated their user name.

Thu Jul 9 11:43:18 2015

Had an item I ended last night at the starting bid. I set it at what was fair value for the item; if you Low Ball items you will generally lose money due to lack of traffic and absence of rival bidders.

Fortunately winning bidder paid immediately and I shipped today. Had he waited 'til this AM receipt of boat part for weekend use would have been impossible.

Yet another reminder that eBay's "crack IT team" - the one that's ON crack over in the 3rd World He// Hole - has to Stick to Their Knitting - address stability of the site instead of working on the carp that The Hoe dreamed up on his latest "thinking day."

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

This user has validated their user name. by: Shop and Ship

Thu Jul 9 13:23:03 2015

All reasonable attempts at upgrading eBay Listing Photos this morning were frustrating and futile. eek-Bay's ''1,500 Free Listings'' offer has little value without the capacity to actually register the uploads.

A prior commentor's post seems appropriate: ''too much layering has caused links to become unstable''.  

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: gizmo This user has validated their user name.

Thu Jul 9 13:24:49 2015

Whats new? More glitchy mess from the mess. Very unreliable site has screwed me more than once. Just one , of many reasons I dont use them any longer. Very un-dependable. Very un-reliable !Nothing like going backwards. Devil weinig has his work cut out.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: ebay-dreckfresser This user has validated their user name.

Thu Jul 9 14:05:12 2015

   The Ho and DW need someone to blame. How about Walmart?  Perfect!   It's all Walmart's fault.  

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

This user has validated their user name. by: Basset

Thu Jul 9 14:11:42 2015

Like Shop and Ship, I notice some photo issues.  I relisted a few things this morning and photos are still not showing up.  

Don't know how widespread it is, but I notice when doing searches that several newly listed item photos are not showing up.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: Massachusets Howler This user has validated their user name.

Thu Jul 9 14:27:46 2015

MANY things going on in the last 24 hours.
MH

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: Owen This user has validated their user name.

Thu Jul 9 15:52:09 2015

It's all the sellers' fault, for sure. Why don't they just all go away, good for nothing, grubby, wretched, "noise". They are the cause of everything, according the the King of eBay.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: ajeweler This user has validated their user name.

Thu Jul 9 16:00:28 2015

bet that they blame it on the airlines and stock exchange glitch

only on freebay

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

This user has validated their user name. by: bitbybit

Thu Jul 9 16:29:24 2015

"Some members are having problems with desktop checkout on eBay. We're working to resolve this. Mobile checkout is unaffected."

Just a thought - are they trying to direct or steer buyers into using mobile checkout over the desktop? Another manipulation?

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: pace306 This user has validated their user name.

Thu Jul 9 16:30:25 2015

I agree with Owen - it MUST be the sellers fault.

Its never eBays or a buyers fault, cant be Google, cant be JD or DW - so it MUST be a sellers fault.

Probably mine. I owe them $63 in sellers fees so they OBVIOUSLY cant pay the electrical bill or the Verizon bill.


Sorry Folks.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

This user has validated their user name. by: Philip Cohen
Web Site

Thu Jul 9 16:31:10 2015

Ah, what can one say, other than, what's new at eBay today?

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: maxmad This user has validated their user name.

Thu Jul 9 17:08:15 2015

Get rid of this stupid company, ebay has no future, even the big box stores are leaving,,,,

https://www.internetretailer.com/2015/07/09/toys-r-
us-makes-big-e-commerce-play

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: Owen This user has validated their user name.

Thu Jul 9 17:36:58 2015

I've been wondering for years, what would happen to eBay, when large retailers decided to leave and do their own online sales. Why did they ever need eBay, anyway? Just didn't make sense.

So when they leave, guess what would be left selling on eBay, mostly China sellers, who might do so much better on Alibaba, or even on their own with less hassle, smaller fees, etc.

eBay has systematically alienated small sellers, many of whom have left or at least set up another shop elsewhere, diverting their inventory.

When big retailers leave, wouldn't much of the value of eBay leave with them, making them less attractive for any takeover?

That's what happens when you lose all focus of what you are, what your history was, what made you successful, and start fragmenting your core business.

Sad.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: brokentoys19 This user has validated their user name.

Thu Jul 9 17:51:18 2015

@maxmad

LOL! it's being chopped up!

also in the news:
Thomas H. Lee said to be in lead to buy eBay’s enterprise unit for about $1B

http://www.wealthdigg.com/thomas-h-lee-said-to-be-in-lead-to-b
uy-ebay-s-enterprise-unit-for-about-1b/

(read:
a $1.4B loss - rotflmao)

One of these days ebay could have an outage and never come back. Just hope they don't empty your bank accounts before they do. There's nothing to stop ebay-pal after all.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: maxmad This user has validated their user name.

Thu Jul 9 18:02:46 2015

15 years ago Everyone needed ebay
8 years ago Ebay didn't need us
Today no one needs ebay

I already see many china sellers desperate to keep their business going with the wacky ebay policies, when the Chinese run out of user id's they will be gone too.

A lot of them even send you a photo of your item being put in an envelope, how crazy is that?

The policies are designed to exterminate,

ebay is done.  

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: DZT This user has validated their user name.

Thu Jul 9 20:45:04 2015

Ebay check out is screwed up.

Buyers are unable to pay for items they have purchased.

Rest assured....The sellers will be blamed for this also....

Here comes another ''defect'' on our account.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

This user has validated their user name. by: The End

Thu Jul 9 21:29:12 2015

It's no coincidence.
Apparently, there is a world wide task force flexing it's capabilities to bring various entities to their knees.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

by: Bloggo This user has validated their user name.

Thu Jul 9 21:45:18 2015

No entities have been brought to their knees.

Perminate Link for eBay Experiences Checkout Outage This Morning   eBay Experiences Checkout Outage This Morning

This user has validated their user name. by: The End

Thu Jul 9 23:08:36 2015

Yet.

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