Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu June 18 2015 19:58:12

eBay Search Is Down

By: Ina Steiner

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eBay search is malfunctioning with reports coming in on Thursday to the eBay boards and to Ecommerce EKG. The eBay Technical Issues board has many complaints, and some believe the site may have been hacked.

The problems seem to have started sometime after 6:30 pm Eastern. Some other parts of the eBay site are also malfunctioning, users said.


Down Detector also has reports of problems with a huge spike this evening.

Sometimes a search redirects to the eBay home page, other times it goes to an error page that says, "Sorry, We could not find "www.latest.ebay.com". Did you mean www.ebay.com?"

As per usual, there is no announcement on the eBay Systems Announcement Board set up to report technical issues. We have a question in to eBay PR and will provide updates as we learn more.

Update: eBay is now aware of the problem, it tweeted minutes ago: "Current technical issues are affecting some users’ ability to sign in and transact on the site. Working to get this resolved asap."

Update: eBay spokesperson Ryan Moore responded to our inquiry: "Message we're putting up on social now: We are aware some users are currently having problems signing in and transacting on the site. Our teams are working urgently to address this technical issue, which likely stems from scheduled site maintenance that was being performed. We apologize for any inconvenience this interruption causes. We will share additional information with our community as it becomes available."

Update: At 8:52 pm Eastern eBay tweeted, "The recent network issue we experienced has been investigated and resolved. We appreciate your patience and apologize for the inconvenience."




Comments (27) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: Kaz This user has validated their user name.

Thu Jun 18 20:08:15 2015

Seems to be a hack with a web address in Qatar.

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: AgendaSwallowsAll This user has validated their user name.

Thu Jun 18 20:32:22 2015

In my first search attempt after this issue apparently reared its ugly head I was asked to answer some security questions. Not a clue if JD & Co. or a Hacker was responsible for those questions, I chose Remind me Later.

I'm just beat this evening, there have been numerous site issues throughout the day. 5 hours at least lost to it and one sale w/3 accounts. Neck & shoulders hurt from shaking my head while mumbling WTF is this maybe 300 times today, up 200 give or take from a normal day.

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: Volvo351 This user has validated their user name.

Thu Jun 18 21:33:25 2015

Cassini is next to worthless anyway. Being "down" [inoperable] doesn't sound like that big of a problem!

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: Philip Cohen
Web Site

Thu Jun 18 22:00:06 2015

What? Is the cretinous Johnny Ho still tinkering with eBay's search algorithm? Has this cretin not yet noticed that the waves are lapping at the gunnel of the rusting old scow? Oh, yes he has; that's why he's going remove himself to PayPal. Good luck "PreyPal" ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: Donkey This user has validated their user name.

Thu Jun 18 23:59:56 2015

Ebay has been hacked again.

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: IDKwhoIare

Fri Jun 19 00:07:54 2015

Yep, crazy on eBay tonight.  My troubles started at 6:30pm CST.  I could only see the Home page and if I clicked anything it would hang there until a message said no site found.  At one point it asked me to sign in, when I did I was re-directed to some other selling site.  I do believe they were hacked or at least scraped.  I did finally get to where I could change my password and was frantically trying to do so, but upon entering update it just froze again.  What a freakin' mess!

They had an Announcement  yesterday:  ''The eBay system will be undergoing general maintenance from approximately 22:00 PT (10pm) to 22:15 PT (10:15pm) on Thursday, June 18th. During this maintenance period, certain site features may be intermittently unavailable or slow.''  Of course that is the wrong time frame for the fiasco we were all dealing with, a heck of a lot earlier than 10pm PST!  I tried to put it up on the Status Board here, but it only took part of my text. Grrrrr.

Has anyone else been having trouble with their ISP today?  I have had a nightmare day of 'puter not finding the router/finding it/not finding it; long contacting host times to the point of getting timed out; and a large list of similar weirdness...all bloody day.

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: Rexford

Fri Jun 19 07:13:21 2015

Who would know the difference?  Search has been down since the arrival of Cassini.

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: Rexford

Fri Jun 19 07:17:23 2015

Philip says "What? Is the cretinous Johnny Ho still tinkering with eBay's search algorithm?"

No, I think he is over at PayPal lending his magical touches to their business.  Normally when someone destroys a business they move on, leaving the mess for someone else to clean up.  What did JD call it, ruptured innovation?

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: Ebay Seller-Ebay Buyer This user has validated their user name.

Fri Jun 19 08:39:13 2015

I got another buyer promotion; this time it was for 3X ebay bucks instead of 5x, but still a good promotion, but unfortunately I was unable to search. Hope it works tonight as the promotion ends tonight

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: Mark4 This user has validated their user name.

Fri Jun 19 09:44:02 2015

Hacked yet again....funny how you never see this with Amazon. So glad we signed up with Amazon and moved our inventory.

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: Map

Fri Jun 19 11:23:24 2015

Good hack.

HAHAHAHAH hope the damn company gets completely ruined.

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: ebay refugee camp This user has validated their user name.

Fri Jun 19 12:34:46 2015

I wonder why ebay has not been addressing the technical issues running rampant on their site, yesterday it was major.
Technical issues on ebay are horrible, slow, no conection.
No shipping, and bad customer service about it.

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: Basset

Fri Jun 19 13:28:48 2015

More technical issues:  'Return Item' feature is down. Looks like others have had same issue lately.


Get error message:

''We couldn't process your request because of a technical issue. Please try again.''  

Trying again gets same result.


One way to cut down on returns, I guess. Or make buyers mad.


Confidence inspiring, this is.  Not.

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: wasteland-mechanic This user has validated their user name.

Fri Jun 19 14:56:26 2015

Clicked on my watchlist link and got sent to:

www.qa.ebay.com/myb/watchlist

(and it said page not available)

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: bitbybit

Fri Jun 19 18:03:29 2015

Ebay is like a broken vending machine always OUT OF ORDER and the sellers are the ones getting kicked when the candy or soda does not drop down.

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: Bloggo This user has validated their user name.

Fri Jun 19 21:13:56 2015

I recently clicked a link in My eBay and was directed to the log-in for ebay.de

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: iheartjacksparrow

Fri Jun 19 23:03:48 2015

Just read that eBay sold it's share in CraigsList back to CL.

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: toolguy

Sat Jun 20 10:08:27 2015

7:00 am PST

eBay will not let me list an item for sale!

PAGE NOT RESPONDING

 

Perminate Link for eBay Search Is Down   eBay Search Is Down

by: ignatz This user has validated their user name.

Sat Jun 20 13:37:05 2015

Whoever's now in charge of ebay IT needs to follow Hugh "Cassini Disaster" Williams out the door, to spend more time with their family.

It's clear that whoever's running things in IT doesn't have the experience or discipline to make sure things in a consistently correct fashion.

"Maintenance", indeed.  Someone re-pointed www.ebay.com to www.qa.ebay.com, and it took them two hours to figure it out.

That's unacceptable for a high school computer club, let alone a large international corporation.

Perminate Link for eBay Search Is Down   eBay Search Is Down

This user has validated their user name. by: bitbybit

Sat Jun 20 15:35:17 2015

Be easy on the IT dept at eBay. They haven't finished reading the "Computer for Dummies" books. As soon as they do all will be fixed in a jiffy.

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