|Mon May 18 2015 21:06:34|
eBay Probes Sellers in New Survey
By: Ina Steiner
eBay is surveying sellers about where they sell - including Etsy, Alibaba/11 Main, Craigslist, Amazon, and their own store - and how it could make improvements to its own marketplace.
Surveys are usually a good indication of where eBay is considering making changes, and if that's the case with this latest survey, almost everything is on the table - from fees, to seller policies and standards, to seller protection. eBay already revealed recently that it's considering making changes to feedback.
There were some interesting options under the section about fees, including, "Don't like fees on shipping"; "Not enough promotions"; and "Invoices are too complicated." Those are areas sellers might hope to see eBay change. eBay also included options for sellers to indicate they believe listing fees, final value fees and PayPal fees are too high.
Another area of the survey asked about improvements to shipping and return policies and options. eBay provided a list of complaints sellers might have, from "eBay has unreasonable shipping rules and expectations," "Don't like paying final value fees on shipping," to "Don't like the returns process," and asked sellers which of those areas needed improvement.
Take a look at the full story in Tuesday's Newsflash
and let us know what you think of the survey and what you'd like to see eBay change. Do you have any messages for eBay executives?