Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Apr 16 2015 22:13:10

Software Updates Disrupt eBay and Amazon Sellers This Week

By: Ina Steiner

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Recent software updates and changes made for security concerns have disrupted eBay and Amazon sellers this week, particularly when it comes to printing shipping labels.

eBay sellers who print shipping labels through the marketplace reported the system no longer used java but instead began displaying labels as PDF files, causing sellers to have to adjust their printing procedures.

Amazon sellers were impacted with another update that impacted users of Google's Chrome web browser, as a seller reported on this EKG report. The seller was unable to print Amazon shipping labels after updating Java on Thursday, but found a fix (which EcommerceBytes has not verified).

It's not only shipping labels on marketplaces that are giving sellers difficulty. An eBay seller said a Microsoft update on Wednesday caused an issue with older versions of Endicia's Dazzle program. That seller advised colleagues to simply download the latest version of Dazzle (see that report on EcommerceBytes EKG).

Kim Komando wrote yesterday about the slew of security patches released from Microsoft (Windows, Internet Explorer (IE), Office, and .NET), Adobe (Flash Player) and Oracle (java) this week. "On most Windows computers, updates are set to "automatic" by default, but it never hurts to double-check that you have the right settings in place," she wrote.

Brian Krebs also wrote about security patches yesterday, and said Google also has an update available for Chrome. He also had a warning about java: "If you really need and use Java for specific Web sites or applications, take a few minutes to update this software,...Otherwise, seriously consider removing Java altogether."

It seems there's no end in sight to the problem of security issues and vulnerabilities for web users - and as usual, online sellers are in the thick of it.




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by: AgendaSwallowsAll This user has validated their user name.

Thu Apr 16 23:30:58 2015

Ditto on all, haven't been able to print Internationals through JD & Co's labels in Chrome for about two weeks now as well.

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This user has validated their user name. by: Marie

Fri Apr 17 02:41:31 2015

@agenda

Hey I've had that problem off an on for months.  But for the past month it has been constant.  I learned a really neat little trick to get around that.

Go ahead and create the label as you normally do.  When the label appears on your screen, you will notice that annoying spinning hourglass.  Slowly start RIGHT clicking on your mouse somewhere close to the spinning hourglass.  Keep doing it until you get a box to appear.  Click on the elements or properties or something like that, I forget the exact word.  When you do, another screen will pop up and you will be able to print your label.

Works in just a quick moment.  It sure has save me and my blood pressure.  I hope it works for you.

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by: sasikat9 This user has validated their user name.

Fri Apr 17 05:57:37 2015

The carrot jumpers continue to complain about ebay or paypal shipping. The rest of us are singing along with stamps.com etc.

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This user has validated their user name. by: Rexford

Fri Apr 17 07:16:44 2015

"The carrot jumpers continue to complain about ebay or paypal shipping. The rest of us are singing along with stamps.com etc."

Do tell how simply trying to print a shipping label is carrot jumping. I actually left Stamps.com because it was not working properly on my computer and Stamps.com could not resolve the issue even after having me re-install their software.  Fairly new computer with updated software too.  So you see, this can happy anywhere.

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by: Volvo351 This user has validated their user name.

Fri Apr 17 07:50:35 2015

When was the last time the "crack" IT Team  - that is, the team that's ON crack out in the Third World He// Hole - ever installed a "software update" that didn't have major bugs in it? This is S.O.P. for these buffoons; no one's surprised.  

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This user has validated their user name. by: Marie

Fri Apr 17 11:34:05 2015

@sasikat9

So Rude and so untrue.  Very easy to figure out who that was directed at since you were only the 3rd poster.

You can get off your high horse.  For some it is cheaper to print from Ebay.  That may not be true for you.  

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by: hopeforthebest This user has validated their user name.

Fri Apr 17 12:19:25 2015

It would be nice if they sometimes actually TRIED to PRINT a label before they released the update.

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This user has validated their user name. by: Al G

Fri Apr 17 12:58:46 2015

Testing software nowdays is a nightmare.

Back in the day when there were only mainframes & BAL programmers, testing was fairly easy, but bugs did come through. IBM's DOS & OS software had at least monthly updates.

Now, 50 years later you have PCs, tablets, hand helds in more varieties and combinations than the standard model of particle physics - not counting dark energy, dark matter and supersymmetry of course.

To debug properly, you must have a complete set of target devices, the various types & (common) releases of software and the platforms they run on. Easily hundreds of combinations AND the staff who is knowledge to test & repair - or a suitable number of beta test sites who will report problems accurately.

All this means is there will always be bugs, most of them will be solved & the rest won't be or can be worked around.

In the analog world - think of potholes in your favourite roadway. After every winter there will be potholes, most get repaired in some fashion, some get the roadway totally repaved and some persist - you just have to know when to swerve & some will damage your vehicle.

Sometimes, you gotta go with the flow.

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by: aim04744 This user has validated their user name.

Fri Apr 17 19:55:12 2015

I got a message from a website that Google Chrome had discontinued support for Java. It said that I could update something but after Sept 15th Chrome would not work with Java at all and to use the site in IE or Firefox.  

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This user has validated their user name. by: Al G

Fri Apr 17 20:02:51 2015

@aim04744

Does Google Chrome mean JAVASCRIPT or JAVA?

Java is a programming language, whereas JAVASCRIPT is used in web-based browsers i.e. Chrome.

It is JAVASCRIPT that has some security issues.

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by: TomH This user has validated their user name.

Fri Apr 17 20:12:37 2015

Re the Chrome update and printing with Java.

Go to:
https://java.com/en/download/faq/chrome.xml

for the instructions to setup Chrome to still print via Java. Took me about 1 minute. Very simple and straight forward instructions.

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by: JustTheFacts This user has validated their user name.

Sun Apr 19 15:54:37 2015

I think Amazon sellers are going to be having a LOT more worries than a printing label glitch very soon.

I have been noticing that a more and more of my Amazon buyers are looking and sounding a LOT more like the BAD ebay buyers I thought I left behind when I left ebay.

The fact that ebay buyers are leaving in larger and larger numbers it only makes sense that they are going to Amazon instead, but the very bad part is, they are bringing their LYING, CHEATING,SCAMMING habits with them.

Amazon sellers can only hope that Amazon sticks to their A-Z claims and refund policies, where they put a cap on it because they will do to Amazon what they have done to ebay which is make it a cesspool of CROOKS and LIARS and will only drive off sellers.

In the last 2 months I have seen my buyers SCAMS increase 1000%.

The types of claims they are now making are ebay type bizarre claims and the speed in which they are filing A-Z claims is also typical of ebay behavior.

Amazon and Amazon sellers BEWARE, the ebay CROOKS are moving in and moving in FAST.  

Unless Amazon deals with them quickly they WILL SPREAD like cockroaches and INFEST every area of Amazon, tearing down every bit of seller integrity Amazon has. And remember, these CROOKS and LIARS LOVE to use feedback as their weapon to force sellers into compliance to their SCAMS.  The fact that Amazon puts so much weight on feedback, metrics etc, sellers are going to be lambs for the slaughter!

However, because Amazon is also a seller, Amazon too will find themselves being TAKEN by these scammers. These Crooks and LIARS do not care WHO they steal from. ebay has taught them VERY WELL how to LIE, CHEAT and STEAL, so Amazon is no match for them.

Unlike ebay who had no skin in the game by allowing the scammers to rape, pillage and plunder their sellers,Amazon does.

So I again WARN all Amazon sellers and Amazon, BEWARE the ebay CROOKS are COMING and many are already here!!!  

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by: gizmo This user has validated their user name.

Sun Apr 19 21:05:42 2015

Myself & approx. 150 others , share info once a week on scam buyers. We all block them , & are better for it. Yes , we are ganging up on them. Once a week we release our own list , with the reason , & block the ones we each see fit. It does help.

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by: gizmo This user has validated their user name.

Sun Apr 19 21:09:16 2015

I don't mess with deadbay any longer , & it seems 90% of this site is centered around deadbay. Just wanted to throw some usefull ideas in the ring.

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by: mindelec This user has validated their user name.

Mon Apr 20 01:21:17 2015

interest experience with a chrome update.  they changed the way bookmarks were accessed and presented and it was AWFUL, they had a feedback link so i explained why it stunk.  24 hrs later the bookmarks were back to the old format.  i guess i wasn't the only one to comment and that they do listen.

now if they would just fix google maps from where they broke it.  

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by: 1st Armored Div. 1971-1973 This user has validated their user name.

Mon Apr 20 10:19:34 2015

The problem printing international labels has gotten worse this week not better.

While international has been a problem for months there was a work around. Now Chrome, IE cannot print the label at all. Chrome only gets a sliver of a label so you cannot save it as a PDF. IE gets a printer error and luckly for some reason Firefox started working correctly for me and I was able to print a international label using Firefox. USPS needs to dump Pitney Bowes. International labels have been a pain since day one. USA labels are fine for the most part.

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This user has validated their user name. by: shabbychick

Mon Apr 20 11:33:36 2015

"Foxit" (free download) helped me do a work around. I don't know much about Foxit or Foxit Phantom, but my geek son swears by it. Seems to be a good reader and printing helper.  

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by: Slow Learner This user has validated their user name.

Mon Apr 20 13:39:38 2015

Unfortunately the family doesn't go grey that easily - otherwise I would have a gorgeous stunning head of silver white locs.

Fee Bay has had technical glitches (reported every time) since the middle of March:  revising a listing is almost impossible, shipping rates incorrect, shipping labels garbled, freezing intermittently in listing form, descriptions disappearing mid listing.

The real problem?...absolutely useless, unintelligible customer service reps with bad accents combined with a genuine lack of any innate skill at verbal communication that follow the Fee Bay XU mantra: ''YOU ARE THE ONLY SELLER HAVING THAT PROBLEM''..''YOU (The Seller) MUST BE DOING SOMETHING WRONG''...''Too bad, so sad it's not Fee Bay's fault''.

Dead silence and wiggle like a snake down the phone line when a seller is asking for a reduction in store fees to match the reduction in access to store features.

The day Bonanza matches Fee Bay for one month of sales our butts are gone.  We sell on Bonanza and find it less stressful even with its incredibly bad coding and missing traits!!! Oh! That felt good, never put off having a good rant for too long!!

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by: jgomer This user has validated their user name.

Fri May 8 13:43:56 2015

I was having similar issues and received this from Amazon which seemed to work for me.


Dear Seller,

Thank you for contacting seller support.

I understand that you were facing an issue with printing the shipping labels using the Chrome browser and switched to Internet Explorer but this is also inconvenient to you.

I am glad to let you know that we found a fix for the error in the Chrome browser.

You will have to enable NPAPI in Chrome Version 42 and later. For the newly updated Chrome Version 42, an additional configuration step is required to continue using NPAPI plugins.

Here’s how this can be done:

1. In your URL bar, enter: chrome://flags/#enable-npapi
2. Click the Enable link for the Enable NPAPI configuration option.
3. Click the Relaunch button that now appears at the bottom of the configuration page

You may please restart the browser one or two times and this fixes the issue.  



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