Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Apr 15 2015 21:47:27

eBay Says More Photos Will Help Reduce Returns

By: Ina Steiner

Sponsored Link

eBay will now allow users to upload up to 10 images of an item they've bought or sold in the hopes of reducing returns. "Sharing pictures of your item presents a more effective way for buyers and sellers to resolve issues after the sale," it said. "Images are particularly useful in cases where the condition of an item is in question, the item was damaged during shipping, or a replacement item is requested."

eBay said the photos, which will be accessible to the buyer, seller, and eBay customer service, will be permanently attached to the return record. Images need to be in PNG, JPEG, BMP, or GIF format with a maximum file size of 5MB. 

"In some cases, the ability to preview photos of an item can help resolve an issue before a return request has been completed," it said, "which can save both time and money."

You can find more information on the eBay Announcement Board.

Is this a welcome feature? Let us know your thoughts and if you expect this will help reduce incidents of returns on eBay.




Comments (47) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

This user has validated their user name. by: iheartjacksparrow

Wed Apr 15 23:16:37 2015

This is a good idea since often a buyer only looks at the photos and never takes the time to read the description which might detail any defects.

I've been selling on eCrater for almost eight years and they've always allowed up to ten photos (at no charge) for every listing.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: pace306 This user has validated their user name.

Wed Apr 15 23:51:19 2015

PSSST eBay!

Here's an easier solution:

The removal of 10 dumb ass's from your board of directors will ALSO help reduce returns - since it was they who cooked up the FORCED RETURNS program to start with.

Get you some of THAT!

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: BlueHoundAuctions This user has validated their user name.
Web Site

Thu Apr 16 00:16:15 2015

Well isn't this the pot calling all of those sellers who DID pay EXTRA for those pictures a bunch of crooks?

This is one of the reasons we left eBay.  We had photo after photo after photo of an item new in the box - and drop shipped - and that which was used - we had 10 or more pictures of and they allowed for wire fraud in their returns.

After losing nearly 2K in sales because of that practice - in fact, we had five sales in a row that filed a complaint and got their items - and their money - and we got nothing.

The 10 pictures did nothing to stop the fraud.   So really, what I am saying, is eBay can go suck an egg.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: aim04744 This user has validated their user name.

Thu Apr 16 00:27:51 2015

@pace306 Best post of the day.

I have always used many photos for my listings. Guess what, my returns increased to the point that I went to no returns. It had nothing to do with my photos, it had everything to do with Ebay plastering RETURN YOUR ITEM all over the site!

Ebay really will never stop cutting of it's nose to spit it's face will it?  

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: Tiffee Jasso This user has validated their user name.

Thu Apr 16 00:54:48 2015

Photos will not help stop returns on folks who order clothing 2 size or more too small for them. Examples: Buyer ordered X Large blouse and then wanted to return it because she wore a size 3X and she couldn't squeeze into it. Gentleman ordered a size 4X shirt with 67 inch chest and then threw a big fit because the shirt was too small. Actually by inches it was more a 5X then a 4X and so the gentle man needed to buy at least a 6X. Woman buying size 28 designer jeans and wondering why they don't fit her 36 inch waist. All in all those "Bad Buyers" cost me over $40 in shipping costs. Until buyer shares the responsibility for their own stupidity, there is no future on Ebay for clothing sellers with the high cost of today's shipping.  

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

This user has validated their user name. by: Ihatethebay

Thu Apr 16 00:59:27 2015

I have always posted excellent and many photos, often with sharpened No. 2 pencils pointing to all the flaws in my merchandise.

Do the dumbass customers bother to look at the photos?? NO!

Do the dumbass customers bother to read the Item Title and/or the Item Description?? NO!

You can't fix stupid, and most of my customers are stupid beyond words.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: Barbbie This user has validated their user name.

Thu Apr 16 01:01:44 2015

B.S.
Ebay asking buyers to return the item is the reason for so many returns. I have plenty pictures from all angles and used to have 5 returns a YEAR! Now I have 5 a month!

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: KathleenJohnson This user has validated their user name.
Web Site

Thu Apr 16 01:48:46 2015

LOL....
eBay "RETURN POLICY" makes it easy for the crooks to eat their cake and keep it too and now they are claiming if you put up more pictures "they", the customers, will return less cake. Seriously??????

You could not write a better soap opera if you tried.

ROFL...........

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: comet This user has validated their user name.

Thu Apr 16 01:55:59 2015

I just got some crap email from ebay--when I have had NO problems as a buyer for MONTHS--telling me--practically DEMANDING--that I RETURN MY ITEM!  HOW TO RETURN YOUR ITEM EASILY!

Or some such the exact wording excapes me.

But==I don't WANT to return any items--and I never indicated that I even HAD any purchases that I was remotely UNhappy with!  So--they are NOT "Protecting"  any sellers against ME either.

And YES @Tiffee Jasso===I have had those same things happen many many times--but not NEARLY as often as it has happened recently.  I dunno if it is what is or is NOT shown on a smart phone--but the customers seem to be getting dumber and dumber.  

And as a BUYER---I did buy a pair of pants that were the right size but--not really the right fit.  Did I complain?  Nope!  I took a "gamble"  on these since I had no UPC or the like--the tag was too washed out to see on my pair that I was hoping to duplicate---but if I don't want to wear them I will either put them back on ebay or donate them.  I would no sooner try to return them than to try and return used chewing gum!

If the seller had sent the wrong size or damaged goods---well then that is another story entirely.

These absurd emails BEGGING the buyers to RETURN THAT ITEM---just goading them into doing so after they have used;  destroyed or damaged the itme.

Way to go ebay. Stay classy.  

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: goin broke This user has validated their user name.

Thu Apr 16 02:26:51 2015

I think Y'all need to sit back, relax and have another big swallow out of that shine jug. Ok lets all read together, use your finger to point to the words and sound them out
Copied from the article:
eBay said the photos, which will be accessible to the buyer, seller, and eBay customer service, will be permanently attached to the return record. Images need to be in PNG, JPEG, BMP, or GIF format with a maximum file size of 5MB.

''In some cases, the ability to preview photos of an item can help resolve an issue before a return request has been completed,'' it said, ''which can save both time and money.''

The adding of 10 photos is in the Ebay messages for RETURNS or other claims not in your listings.
Ebay is doing the smoke and mirrors again, giving a false sense of security or attempting to show that they really care. Ebay thinks by allowing these photos to be added to a dispute message by the seller and buyer and stating that Customer Service can compare them to make a decision on the dispute.
Can anything bring Ebay back out of the toilet? Nope, its been flushed.  

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

This user has validated their user name. by: Philip Cohen
Web Site

Thu Apr 16 05:17:18 2015

Yeah, you've all got it pretty right, the reason there are too many items being returned now is that eBay is now actively encouraging such returns—for virtually any reason; the reality is, this is a company that is managed by people literally too stupid to find their way home at end of day, and indeed the latest research indicates that eBay is continuing apace on its journey down the toilet ...

I can only suspect that things at eBay are even more desperate than that which anyone outside is aware …

http://www.ecommercebytes.com/cab/abn/y15/m04/i15/s01

And the real problem with eBay originates in the eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: corpuschristi1956 This user has validated their user name.

Thu Apr 16 05:23:03 2015

eBay,is anyone out there? You wanted hassle free returns and you got it! Now, you don't want hassle free returns? Why do you continue to shoot yourself in the foot? BTW, when you get what you asked for, say ''Than you'' and stop double talking out your ......! Your credibility is almost non existent now.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: corpuschristi1956 This user has validated their user name.

Thu Apr 16 05:52:33 2015

PS Isn't it funny how you thought hassle free returns would bring more buyers but when you implemented your wishes on your sellers, you still continued to lose buyer? Well, I find it very interesting.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: sasikat9 This user has validated their user name.

Thu Apr 16 06:47:10 2015

HEY FLEECEBAY

More photos won't help when you have created a marketplace where the buyer assumes instead of reading descriptions.  Most buyers don't read anything much less look at anything and you clowns have coddled them into thinking that is the way to buy something.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

This user has validated their user name. by: Rexford

Thu Apr 16 07:09:12 2015

Hmmmmmmm.........10 photos for listings that can't be seen.

That's rich eBay, while hiding listing descriptions on mobile devices.  Oh, that won't affect returns will it?

The brains continue to smoke over at eBay.

If you want to decrease returns, stop encouraging buyers to return.  Or should I say URGING buyers to return.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

This user has validated their user name. by: Rexford

Thu Apr 16 07:14:22 2015

And does anyone really need to see 10 photos of a hammer, or a button, or a bow tie, or a DVD, or a box of poly mailers, or a pack of undies?  And as for returns, don't they ALWAYS side with the buyer, at least 99% of the time anyway.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

This user has validated their user name. by: Basset

Thu Apr 16 08:27:42 2015

I'm reading the body of this post to be about using photos for the Returns or Resolution process and not just photos in general. Some on this site, myself included, have discussed the need for something like this over the years.  

Requiring a photo of an allegedly damaged or flawed item would be a good option so sellers can determine what course they want to take to resolve an issue.

For example, if seller missed an issue that makes the item unfit to re-sell, they might opt to refund and have the buyer toss the item. Avoid more shipping cost loss.


BUT - Alas, not a perfect solution since a different item than one received can be photo'd or item deliberately damaged then photo'd.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: ewegolf This user has validated their user name.

Thu Apr 16 08:39:18 2015

It's like telling sellers that holding a sandbag in front of them will offer protection against the ebay-created tsunami of fraud.  

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

by: wellspring This user has validated their user name.

Thu Apr 16 08:55:19 2015

It would help if eBay allowed ''text'' on photos to point out any flaws on an item. I use those sticky note ''arrows'' and describe the flaw in the description but most buyers don't read. I'm finding lately that buyers aren't even reading the item specifics!

I copy the condition notes and add them to my packing slip under ''message to buyer'' and highlight the word ''condition'' to bring it to their attention. I ask for a photo if a buyer tries to claim damage on arrival. So far, no one has provided one to back up their claim so it helps to call their bluff.

I do the 10 photos from every angle. I sell mostly fragile figurines and wrap tissue paper around fragile areas and always use ''large'' bubble. So far, so good. Been selling for 3 years.

Perminate Link for eBay Says More Photos Will Help Reduce Returns   eBay Says More Photos Will Help Reduce Returns

This user has validated their user name. by: Ric

Thu Apr 16 09:36:29 2015

The return item photo process was something that should have been included when eBay introduced the hassle free return policy, not tacked on years later as an afterthought.

The problem with this is that it is too little, and as usual for eBay, too late. Photos for return claims should not be voluntary, but mandatory.  In this day and age of smartphones, virtually everyone has the ability to take and upload photos, so there should not be any excuses for not doing so.

In cases of damage or SNAD, it should be a REQUIREMENT that buyers upload photos that clearly show damage, or in cases of SNAD, graphically shows how the item differs from the description.

Claims without clear and concise photos supporting the buyers claim should be denied by eBay automatically, and should not require sellers to contact eBay to appeal a claim.

eBay needs to implement these requirements and spell out the details clearly so that the coddled buyers eBay has created will realize their free loading - merchandise stealing days are over.

While photos alone will not stop 100% of the scam artists, it will significantly reduce the amount of buyer fraud eBay has previously encouraged, allowed, permitted and condoned.

Click to view more comments
1 2 3  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.