Big News for Online Sellers: Stamps.com to Acquire Endicia

by: sasikat9

We have always done all our shipping via Stamps...In all the years we might have had one or two problems which were solved by their terrific customer service.

If fleecebay had just 1 one thousandth of that customer service it would be miracle. Instead they are burden with people who are rude and arrogant.

by: Anonymous Annie

Long-time and loyal Stamps.com user here. I'm so glad that this acquisition is not the other way around... or I'd be worried.

I'm in complete agreement with Sasikat9... the Stamps.com customer service is outstanding!  

by: The End

I only use Real World services to ensure Real People have employment.

by: JustTheFacts

This stinks for me.  I have tried stamps.com and HATED IT! I like Endicia and use it all of the time.

by: Moonwishes

I'm a long time endicia user and really hope there won't be changes. The very few times I have had to call a CSR (not for their problem but mine moving from one computer to another) I got intelligent, American english speaking helpers that, well, helped! Only once in the 12 years I have been using endicia have I ever had a problem with their service, it was corrected by the end of the day and those that the glitch had cost them money were reinbursed without the customers begging for it. I hope Stamps.com will let endicia continue to function as they say they well, but I never trust mergers and what they say then. A year down the road many have forgotten their promises.

by: tb

Yeah, another happy Endicia user. Sounds like Endicia and Stamps are both good companies. Having said that, it's always a little worrisome to see companies get gobbled up and changed. Lets hope they really will keep the two separate.

by: CAROLINASGIRL

This is TERRIBLE NEWS! Stamps.com was down for us during EVERY peak selling season. The CS was horrendous! We quit them years ago and have been very happy with Endicia! We had shipworks and left them for the same reason, downtime and horrible CS. I will be looking for an alternative! We have been happy with shipstation, and we ship a TON of packages a year. I would like to hear from larger shippers on their experiences with Stamps.com. Ours was horrible!! During Christmas a few years ago, it would take 15 minutes for a label!! We finally had to go to the PO and we are a commercial plus customer, so we lose the discount when we have to do that! I hope this does not go through, just not good news for me! My opinions on this subject but eager to hear others.  

by: Goldylox

Long ago and far away at an Ebay Live conference, I was introduced to endicia and have never looked back. This company is exemplary in every way. Hopefully this acquisition will not change things as they are with Endicia, but having been on EBay since 1999 and seeing a wonderful site go from brilliant and fun to a house of horrors, I've lost faith in the future...

by: bb6

I've used stamps for some time now and have only had a couple of issues over the years. My only complaint for them is that they don't have customer service during the weekends. My business doesn't shut down on weekends so if I have questions on a Saturday or if I have an issue I want to get it fixed immediately, not wait 2-3 days.

by: toyman

Here's another satisfied Endicia customer, hoping stamps.com doesn't go changing a bunch of stuff. Endicia is a pleasure to use. They take care of their refunds promptly and have excellent customer service.

I really don't want to have to figure out a new system on the fly.

by: TheJustice

@CAROLINASGIRL

You do know that shipstation is owned by Stamps.com

by: TheJustice

BBB complaints about Stamps.com more than 480

http://www.bbb.org/losangelessiliconvalley/business-reviews/ma
iling-services/stampscom-in-el-segundo-ca-13131095

Consumer affairs customer complaints over 300.

http://www.consumeraffairs.com/online/stamps_com.html

by: Philip Cohen

"BBB complaints about Stamps.com more than 480"

Gee, what's the number of complaints for eBay and PayPal?—LOL

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas  

by: gizmo

Tiz the season of acquisition.

by: TheJustice

@Philip Cohen

I would imagine its Infinity X Infinity

by: bitbybit

Reading some of the complaints at Consumer Affairs and the BBB brings back all the problems I had years ago with stamps.com. When I initially tried stamps.com over 9 years ago in a trial, I didn't realize my account would be repeatedly charged since I never used any of their postage. I think I thought at the time postage was in the monthly charges I was seeing in my paypal account. Since I never used stamps.com I couldn't understand why I was being charged. I remember repeatedly trying to cancel and the CS being incredibly rude. My only recourse I had was to have paypal close my account and issue a new paypal card. It seems after reading all the complaints stamps.com has not changed their unethical and underhanded billing practices. Even though I don't use Endicia, sellers have every reason to be wary of this merger.  

by: funkygrrl

I just don't see the advantage of using either service.  Too expensive.  I pay enough fees already.

by: JustTheFacts

The best way to cancel an account is through email so that there is a record. Even if they do not have an email link to cancel write it to customer service and make the subject CANCELLATION. This will help your credit card company when they continue to bill you. It is always good to bill these things via an actual credit card as well, bank credit/debit cards do not seem to give the same protection as actual credit cards do although they say they do.