Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Mar 25 2015 11:01:14

Big News for Online Sellers: Stamps.com to Acquire Endicia

By: Ina Steiner

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Stamps.com is on a buying spree, with Endicia its latest target. The two companies provide shipping solutions popular with online sellers who rely on the services to streamline USPS postage, shipping, and tracking tasks.

Stamps.com entered into a definitive agreement to acquire Endicia for $215 million in cash, though the sale is subject to the Hart-Scott-Rodino Act, which gives the Justice Department 30 days to evaluate acquisitions and decide whether to investigate further possible antitrust implications.

In its announcement, Stamps.com said it primarily focuses on acquiring small business and enterprise mailing customers with approximately 514 thousand paid customers. Endicia focuses on professional high volume shippers by providing products that enable domestic and international shipping, and by collaborating with over 250 integration partners, Stamps.com explained.

In a letter to customers, Endicia cofounder and General Manager Amine Khechfe said the Endicia brand, mission and people were staying, and the Endicia management team would remain intact. "We will maintain our sharp focus on providing the shipping solutions that meet your needs." 

Among the advantages Stamps.com outlined: the ability to cross-sell solutions, combined and enhanced customer support, and cost reductions achieved through synergies.

More significantly, Stamps.com said it expected the two companies to become more effective in competing against Pitney Bowes, eBay, and others.

Last year, Stamps.com bought ShipWorks for $22 million in cash and ShipStation for $50 million plus performance-linked shares.

One reader who uses ShippingEasy with a free Endicia account was concerned he'd be forced to use ShipStation in order to keep the free account.

What questions do you have about the acquisition?




Comments (18) | Leave Comment | Permalink

Readers Comments

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: sasikat9 This user has validated their user name.

Wed Mar 25 12:54:32 2015

We have always done all our shipping via Stamps...In all the years we might have had one or two problems which were solved by their terrific customer service.

If fleecebay had just 1 one thousandth of that customer service it would be miracle. Instead they are burden with people who are rude and arrogant.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

This user has validated their user name. by: Anonymous Annie

Wed Mar 25 15:18:04 2015

Long-time and loyal Stamps.com user here. I'm so glad that this acquisition is not the other way around... or I'd be worried.

I'm in complete agreement with Sasikat9... the Stamps.com customer service is outstanding!  

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

This user has validated their user name. by: The End

Wed Mar 25 18:05:41 2015

I only use Real World services to ensure Real People have employment.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: JustTheFacts This user has validated their user name.

Wed Mar 25 23:45:45 2015

This stinks for me.  I have tried stamps.com and HATED IT! I like Endicia and use it all of the time.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: Moonwishes This user has validated their user name.
Web Site

Thu Mar 26 01:04:25 2015

I'm a long time endicia user and really hope there won't be changes. The very few times I have had to call a CSR (not for their problem but mine moving from one computer to another) I got intelligent, American english speaking helpers that, well, helped! Only once in the 12 years I have been using endicia have I ever had a problem with their service, it was corrected by the end of the day and those that the glitch had cost them money were reinbursed without the customers begging for it. I hope Stamps.com will let endicia continue to function as they say they well, but I never trust mergers and what they say then. A year down the road many have forgotten their promises.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: tb This user has validated their user name.

Thu Mar 26 02:57:09 2015

Yeah, another happy Endicia user. Sounds like Endicia and Stamps are both good companies. Having said that, it's always a little worrisome to see companies get gobbled up and changed. Lets hope they really will keep the two separate.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: CAROLINASGIRL This user has validated their user name.

Thu Mar 26 06:34:06 2015

This is TERRIBLE NEWS! Stamps.com was down for us during EVERY peak selling season. The CS was horrendous! We quit them years ago and have been very happy with Endicia! We had shipworks and left them for the same reason, downtime and horrible CS. I will be looking for an alternative! We have been happy with shipstation, and we ship a TON of packages a year. I would like to hear from larger shippers on their experiences with Stamps.com. Ours was horrible!! During Christmas a few years ago, it would take 15 minutes for a label!! We finally had to go to the PO and we are a commercial plus customer, so we lose the discount when we have to do that! I hope this does not go through, just not good news for me! My opinions on this subject but eager to hear others.  

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: Goldylox This user has validated their user name.

Thu Mar 26 09:51:02 2015

Long ago and far away at an Ebay Live conference, I was introduced to endicia and have never looked back. This company is exemplary in every way. Hopefully this acquisition will not change things as they are with Endicia, but having been on EBay since 1999 and seeing a wonderful site go from brilliant and fun to a house of horrors, I've lost faith in the future...

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: bb6 This user has validated their user name.

Thu Mar 26 11:47:28 2015

I've used stamps for some time now and have only had a couple of issues over the years. My only complaint for them is that they don't have customer service during the weekends. My business doesn't shut down on weekends so if I have questions on a Saturday or if I have an issue I want to get it fixed immediately, not wait 2-3 days.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: toyman This user has validated their user name.

Thu Mar 26 14:26:48 2015

Here's another satisfied Endicia customer, hoping stamps.com doesn't go changing a bunch of stuff. Endicia is a pleasure to use. They take care of their refunds promptly and have excellent customer service.

I really don't want to have to figure out a new system on the fly.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: TheJustice This user has validated their user name.

Thu Mar 26 14:29:29 2015

@CAROLINASGIRL

You do know that shipstation is owned by Stamps.com

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: TheJustice This user has validated their user name.

Thu Mar 26 14:38:08 2015

BBB complaints about Stamps.com more than 480

http://www.bbb.org/losangelessiliconvalley/business-reviews/ma
iling-services/stampscom-in-el-segundo-ca-13131095

Consumer
affairs customer complaints over 300.

http://www.consumeraffairs.com/online/stamps_com.html

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

This user has validated their user name. by: Philip Cohen
Web Site

Thu Mar 26 16:17:37 2015

"BBB complaints about Stamps.com more than 480"

Gee, what's the number of complaints for eBay and PayPal?—LOL

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas  

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: gizmo This user has validated their user name.

Thu Mar 26 16:21:21 2015

Tiz the season of acquisition.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: TheJustice This user has validated their user name.

Thu Mar 26 20:29:22 2015

@Philip Cohen

I would imagine its Infinity X Infinity

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

This user has validated their user name. by: bitbybit

Thu Mar 26 21:53:48 2015

Reading some of the complaints at Consumer Affairs and the BBB brings back all the problems I had years ago with stamps.com. When I initially tried stamps.com over 9 years ago in a trial, I didn't realize my account would be repeatedly charged since I never used any of their postage. I think I thought at the time postage was in the monthly charges I was seeing in my paypal account. Since I never used stamps.com I couldn't understand why I was being charged. I remember repeatedly trying to cancel and the CS being incredibly rude. My only recourse I had was to have paypal close my account and issue a new paypal card. It seems after reading all the complaints stamps.com has not changed their unethical and underhanded billing practices. Even though I don't use Endicia, sellers have every reason to be wary of this merger.  

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: funkygrrl This user has validated their user name.

Mon Mar 30 12:27:54 2015

I just don't see the advantage of using either service.  Too expensive.  I pay enough fees already.

Perminate Link for Big News for Online Sellers: Stamps.com to Acquire Endicia   Big News for Online Sellers: Stamps.com to Acquire Endicia

by: JustTheFacts This user has validated their user name.

Mon Mar 30 19:43:33 2015

The best way to cancel an account is through email so that there is a record. Even if they do not have an email link to cancel write it to customer service and make the subject CANCELLATION. This will help your credit card company when they continue to bill you. It is always good to bill these things via an actual credit card as well, bank credit/debit cards do not seem to give the same protection as actual credit cards do although they say they do.



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