|Wed Feb 11 2015 22:33:14|
eBay Forces Shoppers to Click to View Item Descriptions
By: Ina Steiner
When visitors click through to an eBay listing, they can see photos and structured data at the top, followed by the seller's description. eBay turned on a switch on Wednesday evening in which some visitors can no longer see the description unless they click a separate button.
According to one user, clicking the button brought up a popup box containing the description. The user then had to close the box before they could see other parts of the listing page.
A seller wrote on the eBay discussion boards that she was "heartbroken" at the way the listing page now looks for her. "I spend so much time writing descriptions and taking great pictures. Loading them to the web, writing the HTML. I'm kind of heartbroken that the listing page looks so bad now."
She continued, "I just listed 2 antiques for more than a hundred each - who the heck is going to continue buying that kind of piece when the listing page is so ugly and difficult to read?"
Another eBay user was not so polite, tweeting, "eBay now wants to hide item descriptions behind a mouse click. What the actual fuck?"
They continued to vent on Twitter, "Whoever proposed that idea, and those who saw its implemention on the site for testing, have clearly never used the site before," and added, "eBay is frustrating."
However, not all users are seeing the new feature, which appears to be a test eBay is running. We asked eBay spokesperson Ryan Moore tonight if that was the case.
See Thursday's EcommerceBytes Newflash for more details, and let us know what you think.