Where is my package?! Online sellers clearly want to vent about late shipments - a seller turned to the Ecommerce EKG board
to report a problem, and it's gaining traction.
"Having problems with many delays and miss-directs of 1st Class Parcels. Items are taking 10 days across the US. Customers want to know where is my package?"
Another seller opened an EKG report
today to report problems with the USPS SouthEast Texas HOUSTON Regional Sorting Center.
With Christmas a week away, the pressure is on sellers, who are caught not only between the shipping carrier and the customer, but often the marketplace as well. In eBay's case, it displays estimated delivery dates that may not be realistic even at the best of times.
It's not just shipping. We've heard from sellers who have sent inventory to Amazon warehouses through the FBA program that have yet to be processed. One seller said Amazon keeps emailing sellers auto emails, "Keep sufficient FBA inventory on these items during the holidays".
They asked, "Why does Amazon have them system emailing still to send in FBA goods for the holidays when they are so backed up on receiving goods into FBA?"
What do you do to cope with delayed deliveries and cranky customers, and what are your pet peeves as the holiday pressure intensifies?
ALERT 12/18/15: Retail newcomer Jet.com, hyped as an Amazon-killer and valued at $1.5 billion, is now warning customers it can no longer guarantee delivery of orders by December 25 due to "nationwide shipping delays." Here's the message:
"This year's holiday gift rush has led to nationwide shipping delays that have affected many of our fulfillment partners. We are committed to creating the best possible experience for our customers, so we wanted to let you know that we can no longer confidently guarantee delivery by December 25th for any items not flagged as eligible for 2-day delivery. Thanks for shopping with us as we go through our very first holiday season. Whether it be this year or next, we hope to see you here again soon."
EcommerceBytes advice to readers: Set customer expectations when processing orders from now until Christmas or face the possible wrath of disappointed shoppers like Charlie Brown, pictured above looking in his empty mailbox for his online orders.