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EcommerceBytes Blog
News and insight focusing on ecommerce. by Ina Steiner, Editor of EcommerceBytes.com |
Sat Dec 5 2015 20:41:06 |
Sellers Fret as Etsy Holds Their FundsBy: Ina Steiner |
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I'm writing to sincerely apologize for the delay with Friday's Direct Checkout deposit, which was caused by a technical error. Your funds will be disbursed tomorrow (Monday) and will be credited to your bank account no later than this Wednesday, December 9. You do not need to take any action at this time. About 12,500 sellers were impacted out of our 1.5 million seller community, and we take this seriously. To acknowledge this error, we are refunding to impacted sellers the listing fees, transaction fees and Direct Checkout fees associated with sales between their last deposit and the deposit originally scheduled on Friday, December 4. For most of the impacted sellers, this represents one to three days of sales, but for some, it is four days. This refund will be included in tomorrow's deposit and will be seen in your Shop Payment Account account as an "Etsy Miscellaneous Credit." If you incurred late fees or overdraft fees from your bank account in conjunction with our mistake, please contact us through the Help Page so that we can reimburse those, too. Our hope is that this refund will help address any difficulty you experienced and that you will accept this as an apology for any disruption that this caused over the weekend. The delay was due to a technical error that prevented the deposit file from being created. As of last evening, the technical error has been addressed. Unfortunately, the monitoring we have in place to ensure the creation of a deposit file did not detect the error, and we were not aware of the issue until we started seeing reports from sellers. Please know that we are not withholding your funds over the weekend intentionally. ACH rules prevent us from transferring money over the weekend. Our payments team is looking into ways we can improve our monitoring and deposit process so this doesn't happen in the future. We'll report back to you on our progress. You can read more here. We are grateful that you're part of the Etsy community and very much appreciate your business. Please don’t hesitate to reach out to me by Convo if I can be of assistance to you. Thank you, Heather Jassy SVP, Members and Community We've got more on this story in Monday's EcommerceBytes Newsflash, available here. |
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Sat Dec 5 22:49:52 2015 |
I'm guessing PayPal has Hamstrung Etsy. |
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by: Volvo351 |
Sun Dec 6 10:06:35 2015 |
Why do these "payment services" charge you a fee, ostensibly to GET your money, then they don't give it to you? |
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