Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Nov 29 2015 08:45:38

Outage Hits PayPal Again Impacting eBay and Merchants

By: Ina Steiner

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The PayPal service is down, with users unable to login on Sunday morning and unable to make purchases. Reports are coming in to Ecommerce EKG as well as to DownDetector

Because eBay offers shoppers little choice but to use PayPal on its marketplace, the outage is impacting it as well (reports are coming in to DownDetector for eBay as well as PayPal). Obviously other marketplaces such as Etsy as well as independent online merchants are also impacted if shoppers can't use their PayPal accounts to pay for purchases.

PayPal's site went down 8 weeks ago on October 4th (a Sunday afternoon) when it was down for about 3 hours - in that instance, eBay's site was also impacted by technical issues. PayPal and eBay blamed a power outage at a data center the two companies share.

Obviously PayPal's outage this morning is of great concern since it falls during the Black Friday - Cyber Monday extended holiday shopping weekend.

It's not certain if the outage impacts PayPal Debit Cards, so shoppers should have a backup payment method when leaving the house to buy gas, groceries, go shopping.

We will keep you posted, please stay tuned.

Update: PayPal appears to be back up. Please keep us posted on Ecommerce EKG and in the comments - thanks for the alerts this morning!

Update 11/30/15 8:50 am: PayPal is experiencing another outage this morning (Cyber Monday!) See new Ecommerce EKG report started this morning.




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Readers Comments

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: justsaying This user has validated their user name.

Sun Nov 29 09:15:30 2015

OMG--unbelievable!  I use Paypal on all 3 of my sales sites.  At least, on two of them, I have alternate payment methods, but not on eBay.  Not only that, since I added Google Analytics to my eBay listings, I can SEE with my own eyes how bad traffic and views are for my items!  My 350 Etsy listings (same exact inventory as eBay) are getting anywhere from 4x to 8x the amount of views as they are on eBay!  I get anywhere from 12-30 views daily on eBay total for 350 listings (antiques and vintage), whereas I get anywhere from 125 to 250 views daily from Etsy!  Now, what does that tell you?  And, now the few piddly views that I do get that might possibly convert into sales won't happen because Paypal is down!  Not cool--not cool at all!

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: Volvo351 This user has validated their user name.

Sun Nov 29 09:26:39 2015

@Justsaying

BTW, are your PRICES lower on the alternate sites? Whenever I get a Q from a prospective buyer via eBay, I "remind" him that he can find the SAME ITEM 20-30% CHEAPER on the Boston C/L site!

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: FREDDY This user has validated their user name.

Sun Nov 29 09:49:40 2015

They are sure in a hurry to bury ebay.

It appears that they are not two seperate companies except for on paper.  Sounds like a tax move???

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

This user has validated their user name. by: iheartjacksparrow

Sun Nov 29 11:10:17 2015

I can't imagine what the uproar would be like if it was any sites other than eBay and PayPal having this on-going problems. Nothing bad ever happens to them no matter how many glitches/outages/hacks which seem to occur. eBay and PayPal (thanks, no doubt to the meddling of JD) are the two most unstable sites on the internet (at least it seems that way). Devin and his longtail inventory aren't going to do much to improve eBay if their site, and the site of their "preferred" payment method, can't stay up and running for more than a couple hours at a time.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

This user has validated their user name. by: FEEbay

Sun Nov 29 11:32:07 2015

We are down to only using Paypal on EBAY, because we are forced to....
Once we are rid of the criminals at EBAY, we will never accept PAYPAL ever again

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

This user has validated their user name. by: FEEbay

Sun Nov 29 11:33:29 2015

PS...There is a lawsuit in California that is sure to get class action status soon. I am a participant. It contends that the whole EBAY/PAYPAL thing is Anti-Trust, and they are surely going to lose...

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: RL15 This user has validated their user name.

Sun Nov 29 14:57:40 2015


Thats the HO doing his "destructive disruptive innovation"

and the complaints/oh, "thats just noise"  

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: JQ This user has validated their user name.

Sun Nov 29 18:29:12 2015

Well, I did not make any sales on eBay today until an hour ago, and I guess this might have been part of the reason. But business has been so unbelievably slow for me on eBay all month that the lack of sales did not hit me as unusual.

To make what I wrote above specific, here are my eBay net revenue totals from the month of November over the last three years:

2013 1,314
2014 903
2015 394 (with 7 hours left to go)

Over the above time period my inventory on eBay grew each year. Right now I have 1,200+ items active with a GMV of about $7.5K.

Things are really bad at eBay. I don't see them making it through 2016 without either new ownership or a complete housecleaning of all senior management. I never thought it could get this bad (I keep writing that every six months).

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

This user has validated their user name. by: Ric

Sun Nov 29 18:52:50 2015

These outages are little more than window dressing to allow the new CEO's of eBay and PayPal some breathing room in the form of convenient excuses.

eBay and PayPal are likely heading for disappointing Q4 financial results.  What better way to massage investors than to dismiss the disappointing revenue statistics on unforeseeable system issues?

Of course, the worn out excuses of the hack, the downgrade by Google and currency fluctuations will also be trotted out as usual in desperate (but now transparent) attempts to justify disappointing revenue figures driven by management's gross across the board incompetence.  

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

This user has validated their user name. by: eXtinctBay

Sun Nov 29 23:02:43 2015

....and PayPal wants to gain business in the "online payment goldrush" over ApplePay, Square, Google Payments, Visa, etc., etc..

An outage any time, for whatever reason (let alone two in the last 60 days) does not instill consumer confidence.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: sasikat9 This user has validated their user name.

Sun Nov 29 23:03:13 2015

And the Christmas nightmare continues.... WIll it get worst.

Ya betcha.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: lalaland This user has validated their user name.

Mon Nov 30 00:22:03 2015

 No doubt that Donahoe has taken up residency at PayPal.  One problem after another, just like eBay.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: Jester This user has validated their user name.

Mon Nov 30 00:28:19 2015

Everything JD touches goes to mush. Watch him sink this ship. It looks like eBay all over again.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: val2525 This user has validated their user name.

Mon Nov 30 02:20:04 2015

Expect this to become a regular event, now that Donohoe is in charge of PayPal. The guy is serious incompent.  As apparently the PP Executive Board, for approving Donohoe as CEO.  Geez.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

This user has validated their user name. by: The End

Mon Nov 30 02:24:10 2015

KILL PayPal.
Change to STRIPE.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: Bloggo This user has validated their user name.

Mon Nov 30 02:48:18 2015

Facebook has over a Billion active users, posting content 24/7. Rarely any downtime.

Amazon has close to 250 Million users.
Rarely any downtime.

eBay? PayPal? What a joke.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

This user has validated their user name. by: Rexford

Mon Nov 30 06:57:10 2015

I agree with what some others have stated--Donahoe is business poison. Did PayPal have any problems such as are going on lately until JD arrived?

I hope that there is a huge law suit against these companies. They do not operate like two separate companies.

Blame the Boards of these two "separate" companies. They have proven time and time again that they choose hacks to run these multi-billion dollar companies and they never hold top management accountable.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: GotToGetOut This user has validated their user name.

Mon Nov 30 07:26:39 2015

JQ, I agree with you. I had sales of $3809 last November (couldn't find 2013 but then it was about $6000 during the key holiday selling period). This month my sales are 2X October and are at $2328 in November but still down about 40% from last year. Previous months have been even worse. 95% of us (except toolguy) can't be wrong.

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: Chicago48 This user has validated their user name.

Mon Nov 30 07:26:40 2015

If we don't have Ebay what do we have?  Ecrater? No way.  That site is the worst for sales.  AMZ?  It's getting so restrictive and kicking out long-time sellers.  It's almost as if we have to create our own websites and then promote them ourselves.
I was doing quite well on EB in September-October, and then November things started to slow down.  I guess it's because of the outtages?

Perminate Link for Outage Hits PayPal Again Impacting eBay and Merchants   Outage Hits PayPal Again Impacting eBay and Merchants

by: maxmad This user has validated their user name.

Mon Nov 30 08:03:06 2015

I personally do not see two separate companies Paypal and ebay are still one entity, one goes down so does the other,

As discussed by many, separated only in theory, to make a handful of people more rich.

Quite a disgrace, hopefully one day they will be exposed for the public to see.  

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