Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Nov 25 2015 09:54:36

Flurry of Technical Issues Hits eBay Day before Thanksgiving

By: Ina Steiner

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eBay shipping is down, sellers can't relist items, and some people can't even log in. Sellers are sending in a flurry of reports about eBay problems on Ecommerce EKG this morning, the day before Thanksgiving - the kickoff to the big, extended holiday-shopping weekend that includes Black Friday and extends into Cyber Monday.

If you are having any issues, visit Ecommerce EKG and go through today's reports. Hit "thumbs down" if you are not having problems for that particular issue, and hit "thumbs up" if you are experiencing that issue. (You can leave a comment on each report as well.)

We also noticed reports coming into the eBay Technical Issues board. A person reported eBay shipping went down for them 25 minutes before they posted - so about 8:12 am ET.

We have also sent an inquiry to eBay - hopefully the issues can be fixed quickly and the company will have staff working over the holiday weekend should problems continue to crop up.

Update: Down Detector is also showing the spike in reports that is occurring this morning.

Update: eBay has acknowledged some of the issues on its Systems Board.

Update: eBay issued the following announcement stating that the problem was fully resolved at 11:45 am ET:

Posted November 25th, 2015 at 9:50 AM
Site Issue Resolved
Today, many eBay customers experienced a disruption in their ability to transact. That problem, which lasted just under three hours, has now been corrected. The majority of functionality was restored at 8:00 am PT, and the issue was fully resolved at 8:45 am PT. The disruption occurred as a result of a public internet domain change that had an unanticipated impact on processing inside the eBay platform. We regret the fact that this occurrence created a business interruption for some of our sellers and buyers. We will be providing standard protections for our sellers, and we’ll be providing further details shortly.
Regards,
eBay




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Readers Comments

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: JQ This user has validated their user name.

Wed Nov 25 10:03:08 2015

Last year I, along with many other sellers, were unable to post new items for sale for three consecutive days during these same days in November right before Black Friday. At the time all my listings were getting rejected at the submission point due to a "glitch" (i.e. incompetent programming forced on users without any testing) that mistakenly identified them as having "forbidden html" codes in them. I had set aside the weekend to list a pile of holiday type items, and thus none were active on the site for the busiest sales week of the year. I figured I lost about $300-400 due to that "glitch."

Twelve months later, no evidence of any improvement at eBay under new management.

Ebay is in a lot of trouble. Things are really bad over there.

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: FLEbaySeller This user has validated their user name.

Wed Nov 25 10:08:02 2015

I am having problems as well.  I tried to list 2 separate items using SixBit software and receive an internal application error 10007.  Evidently this error indicates the problem is on EBay's side.  

Why doesn't Ebay just fix the issues they have before trying create all of the new features that they are so proud of?  

If the rest of the site works like crap, those features aren't going to do a darn thing for them!

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: FLEbaySeller This user has validated their user name.

Wed Nov 25 10:15:44 2015

Just an update to my last message, I tried listing directly through Ebay and I am receiving the message ''this feature is temporarily down.''

Of course it is.... does anything work consistently with Ebay anymore?

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: leathermermaid8 This user has validated their user name.

Wed Nov 25 10:18:58 2015

All I wanted to do was pay for something I just bought.  For the 2nd time in a week the "Your request cannot be processed at this time."  Imagine how the seller must feel: another day, another deadbeat.

This is where Amazon beats the pants off eBay (and others).  Their search engine is clunky and they don't carry the kinds of unique things I like eBay for but they FUNCTION when I need them to and I don't get left hanging.

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: hopeforthebest This user has validated their user name.

Wed Nov 25 10:20:21 2015

Can't list on Ebay. Gave up. Went to sell stuff elsewhere.  

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

This user has validated their user name. by: eXtinctBay

Wed Nov 25 10:26:39 2015



This is looking like eBay circa 1998, when there was such a huge explosion in usage that their servers could not handle it. And there were constant outages and glitches.

Difference here is it is 17 years later, and this is now a multi-billion dollar operation. No excuse for any technical issues.

Seems like they are not willing to spend any money on the infrastructure in anticipation of a potential sale.

Icahn was right! There is no future here. It is a matter of time until Wall Street finally takes notice, the huge sell-off takes place, and the stock plummets.

Hopefully the new owners get rid of all eBay staff, and create the selling site this should be, not what JD and his gang of buffoons have turned it into.

The slogan Mr. Trump uses in his campaign is ''Make America Great Again''. Someone needs to make eBay great again.

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: Rebel Romance This user has validated their user name.
Web Site

Wed Nov 25 10:28:30 2015

Buyers are unable to access your store or see other items for sale. All of the links to see a seller's other items, enter store do not work. It says the User Id does not exist. Even the advanced search to find seller does not work.

No one can find you on eBay other than searching for items through the search bar and hopefully one of your listings come up. Even then they will not be able to see any of your other items. This is disastrous to happen the day before Thanksgiving!!!

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: Goldylox This user has validated their user name.
Web Site

Wed Nov 25 10:30:51 2015

The site is down. In a desperate effort to be ''seen'' - I ended 21 listings in order to relist them and now they won't let me relist. Called Ebay, held for 15 minutes and then they hung up on me. What is wrong with these people? - fix what's broken - stop playing around with Ebay!

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

This user has validated their user name. by: Rexford

Wed Nov 25 10:35:36 2015

I gave up as well. Keep offering thousands of free listings away eBay--that seems to just exacerbate the problem.

Ho! Ho! Ho!  

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

This user has validated their user name. by: Basset

Wed Nov 25 10:41:23 2015


Not listing - attempting a bit of shopping.  

Buyers are getting the rolling visibility experience that sellers get.  'maybe you can access our site and its listings - maybe you can't'.

''sorry.....try again later'' message.  Can't search or access watch list. I have not even tried listing anything.  

Has to be frustrating for the potential eBay buyers that are off work this week.


Meanwhile, back at the ranch...  Amazon seems to be working just fine!

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: pinkelephantstoo This user has validated their user name.

Wed Nov 25 10:51:34 2015

I have over 500 items in my Ebay store. Ebay is showing i have 0.

Can't access my store, can't edit listings... oh wait... according to them, I have 0

Thanks Ebay, Happy Thanksgiving to you to.

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: Eric Saeger This user has validated their user name.

Wed Nov 25 10:53:56 2015

This is disgusting.

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: Goldylox This user has validated their user name.
Web Site

Wed Nov 25 10:57:24 2015

Year after year, it only gets worse. Is it time to recoup all our losses with a class action lawsuit?

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

This user has validated their user name. by: Basset

Wed Nov 25 11:07:25 2015


Finally able to access a routine search, clicked on a well-priced item.....

''listing removed - item not available''  - aaargh!


Slow, but finally able to access a couple search items.

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: Santini This user has validated their user name.

Wed Nov 25 11:22:30 2015

I'm wondering are the big box and Chinese sellers having these issues?

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: pennyemporium This user has validated their user name.

Wed Nov 25 11:42:17 2015

slogging through the morning emails, and every single one of my ''here's an item on your search list'' email won't link to the items.  

within the email, if i click the ''view item'' or the clickable title of the item, all i get is the ebay error page stating ''listing removed - item not available''... as i stated in the EKG post... i'm surprised eBay has not larded up the error page with off-site buying ads.

a search on ebay for the item shows the auction alive and well, and i save it to my watch list.  yet, pulling it up later and clicking on the item to place a bid, eBay tells me ''listing removed - item not available''.  

so even if buyers WANT to buy on eBay... they can't.  

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: pace306 This user has validated their user name.

Wed Nov 25 12:06:06 2015

LMAO Tooguy's kind of PROFESSIONAL ecommerce company!

eBay message system not working.

"You do not have any messages." (yes I do - lots of them!)

"Sorry, we couldn't complete your request. Try again later."

(is this the message DW gets when he asks about HIS $23 million?)

Devin Wenig and Jordan Sweetnuts at their best!

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: Bidderboy This user has validated their user name.

Wed Nov 25 12:09:37 2015

The worst part of all of this is ebay's arrogance and cowardice in failing to communicate openly and honestly in regard to the extent of these outages and their effect on buyers and sellers. It is a joke that ebay holds sellers to more and more stringent requirements while it cannot properly run and maintain its own platform.  

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

by: RL15 This user has validated their user name.

Wed Nov 25 12:33:58 2015

I bet toolguy is having no issues

Perminate Link for Flurry of Technical Issues Hits eBay Day before Thanksgiving   Flurry of Technical Issues Hits eBay Day before Thanksgiving

This user has validated their user name. by: toolguy

Wed Nov 25 12:40:45 2015

I'm having NO issues as usual.

Not many sales either

It's been slow this week I must admit.

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