Do you understand eBay's new Late Shipment metric that was announced as part of the 2015 Fall Seller Update
? That's a question eBay is asking sellers in a survey it's conducting this month about changes that take effect in February.
eBay announced in September changes to its seller performance standards, explaining it would begin judging sellers based on two key metrics: defect rate and on-time shipping - and would be changing how it calculates those metrics.
Here's a list of questions it's asking as part of the survey:
Standards 2016 Preview
1) Did you understand your performance in the new standards launching in Feb 20th?
2) Do you understand the new Late Shipment rate? Is there anything we could do to improve?
3) Did you see anything that you didn't understand or was incorrect? Tell us about it.
4) Tell us more: We would love to hear your thoughts...
As part of its efforts to educate sellers about the changes, eBay had released an infographic
(PDF format) describing how it would calculate a seller's Late Shipment rate (eBay usually refers to it as the more positive-sounding "on-time shipping rate," but in the survey calls it the more realistic "Late Shipment rate").
Do you feel you understand eBay's changes to seller performance standards coming in February, and have you received any interesting surveys from eBay lately? A reader also told us of another survey asking sellers about the listing page.
Please take screenshots if you see any interesting surveys - generally once you've completed a survey, the link will no longer work.