|Fri Nov 13 2015 13:36:47|
Can eBay Technology Withstand Another Twist to Search?
By: Ina Steiner
eBay CEO Devin Wenig said Tuesday eBay is experimenting with adding local services to its marketplace. For example, when eBay sees a shopper looking to purchase 4 tires, offer a coupon to the customer for a mechanic who could put the tires on and balance them.
It's a sound idea in theory - Amazon launched Amazon Home Services in the spring, and eBay has been experimenting with services since at least 2013.
But can eBay technology handle what it would take to deliver such an experience to its shoppers?
Sellers often report problems with site functionality, such as shipping labels, email notifications, and markdown manager, and they often bemoan eBay's search engine. Should eBay be trying to add another level of complexity to search results - especially when there are other areas that need attention?
Do you think buyers would appreciate being connected with local service providers when making purchases on eBay, and would you be open to such a feature?
Wenig said it makes a lot of sense to nest services into eBay's goods flywheel. "You'll see us increasingly experiment with that in the coming months."
Here's more information in today's Newsflash