Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Nov 13 2015 13:36:47

Can eBay Technology Withstand Another Twist to Search?

By: Ina Steiner

Sponsored Link

eBay CEO Devin Wenig said Tuesday eBay is experimenting with adding local services to its marketplace. For example, when eBay sees a shopper looking to purchase 4 tires, offer a coupon to the customer for a mechanic who could put the tires on and balance them.

It's a sound idea in theory - Amazon launched Amazon Home Services in the spring, and eBay has been experimenting with services since at least 2013.

But can eBay technology handle what it would take to deliver such an experience to its shoppers? 

Sellers often report problems with site functionality, such as shipping labels, email notifications, and markdown manager, and they often bemoan eBay's search engine. Should eBay be trying to add another level of complexity to search results - especially when there are other areas that need attention? 

Do you think buyers would appreciate being connected with local service providers when making purchases on eBay, and would you be open to such a feature?

Wenig said it makes a lot of sense to nest services into eBay's goods flywheel. "You'll see us increasingly experiment with that in the coming months." 

Here's more information in today's Newsflash.




Comments (17) | Leave Comment | Permalink

Readers Comments

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

This user has validated their user name. by: Ric

Fri Nov 13 14:10:36 2015

Idiotic idea that will lead to more problems than it is worth.

The last thing I want from eBay is nagging in the form of after purchase emails.

If I were buying tires on eBay, I would have already arranged to have them mounted and installed with my local mechanic.

Besides, eBay search already produces pi$$ poor results, asking the broken Cassini( Can't See Me ) search engine to do more is virtually guaranteeing less effective results than already produced.

If only eBay would focus on fixing the existing broken systems and features instead of expending so much time, energy, resources and money on creating new ways to break things, buyers would be able to find what they are looking for, sales across the -platform would grow, and sellers would be happy.

Instead, we have endless corporate meddling and zero remedies for the many systems which perform poorly, disappoint buyers and sellers while killing sales.



Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: pace306 This user has validated their user name.

Fri Nov 13 15:11:58 2015

I wouldnt ask Devin Wenig for help walking my dog, never mind getting tires for my car.

Thats why theres Midas. They do a good job, they advertise on tv all the time and you get a guarantee. While I have no need for their services, I would support them as they stand by their services and products.

Getting back to eBay ..... they stand behind no one except for the $23 million dollar man.

I was part of eBay local pick up, and in that 8 months only had 2 sales from it ... talk about FAILURE.

Dealing with eBay on a 24/7 basis and their penchant and deep love for fraudulent returns .... since they dont stand by me - by default - Id have NOTHING TO DO WITH any service they advertise.

'Cause 1) they are of course getting a kick back and 2) like the auction houses on eBay and the Chinese - wont be subject to any of eBays rules (like I and every other seller here on eBay).

Yes, I'd like to use eBay most expensive service and then do a SNAD and let eBay pick up the freight on it all, but if you said "eBay plays favorites" then you know how the eBay game is played. Not one I'll be getting involved with.

Of course the REAL white elephant in the room is how this will interleave with Cassini. It already only works for eBay beloveds and back hand money givers and not for the rest of us so,  1) will they be ads on the sides or listings? 2) will they be inserted with out permission into OUR listings? 3) will eBay get me in trouble if MY ITEM is used in one of THEIR services and theres a problem?

Theres of course more, put you cant expect to get normal, smart answers from a moron - so I should know better then to ask.

I'll stick with a "hell no" to any of these kinds of ideas (props to RIC who said it better then I in less words) and just worry about the lack of traffic and how it will impact this yrs holiday season.

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

This user has validated their user name. by: The End

Fri Nov 13 15:21:52 2015

It's HOPELESS.
Give us the 1998 search engine. That was thorough.
Get RID of PayPal.
Give us STRIPE.
Then GET OUT OF THE WAY !

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: alaska This user has validated their user name.

Fri Nov 13 17:11:22 2015

I don't have a problem with this idea. But I do have a problem with search! The nearly unlimited free listings has all but ruined eBay auctions in the antiques and vintage collectibles categories, the categories that made eBay. The sellers love it, but they don’t understand that it has driven away most of the buyers who have more money than they have free time. It has also hurt eBay’s bottom line because a lot of us are obsessive collectors, and we don’t list items for sale until our searches are finished. Having thousands of relists to wade through each week means that most of us never get around to selling on eBay because we can’t get our searching done. The same overpriced or uninteresting items get relisted over and over and over. For hardcore collectors of unique or rare items it has become a nightmare. Constantly seeing the same unsalable items in our searches is driving us crazy. And it is killing auctions. It’s shocking how many auctions for unique antique items have been relisted 5 or 10 or 50 times. It’s taken all of the fun out of searching eBay. This never happened when sellers had to pay for listings. If eBay wants to save its vintage collectibles and antiques markets, it needs to immediately fix this problem. We need to be able to filter out relisted items from our searches. Another option would be to segregate the search results for relisted items. EBay segregates the domestic from the international listings in search results. They could also put all of the relisted items below the ''listed for the first time'' items, separated by a line as they do now with international. Forcing a buyer to see the same auction item show up in search results over one hundred times is only hurting eBay.

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

This user has validated their user name. by: Rexford

Fri Nov 13 18:21:52 2015

The just don't understand KISS--KEEP IT SIMPLE STUPID.

I'm so tired of their experiments that always end up mucking things up.

And as The End stated: Give us the 1998 search engine.  It actually worked.

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

This user has validated their user name. by: Ming the Merciless

Fri Nov 13 18:55:17 2015

Another absolutely stupid idea that will further bolix what Weing calls 'search' and alienate buyers.

Wenig should be devoting as much time and energy as he has to fixing the myriad of things that are broken and finding effective  remedies for ebafia's abuse of sellers rather than useless things from Amazon.

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: TomH This user has validated their user name.

Fri Nov 13 20:23:55 2015

''Should eBay be trying to add another level of complexity to search results - especially when there are other areas that need attention?''

In a word NO! or if you wish; HELL NO!

@ Ric & pace306 & Ming & others:
absolutely.

And:
''nest services into eBay's goods flywheel''

I guess I've really been asleep at the wheel. What in the world is that quote about?

TomH


Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

This user has validated their user name. by: Beanie

Sat Nov 14 02:20:03 2015

Great, more experimenting. The Nutty Professor come to mind?

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: mcposty This user has validated their user name.

Sat Nov 14 14:05:05 2015

I would prefer they fix their search abd policies before attempting another failed endeavor.

Ebay execs are such idiots

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: Owen This user has validated their user name.

Sun Nov 15 10:38:17 2015

If they spent as much time on the things that DON"T work, as they do on things that may NEVER work,they might be able to straighten out the eBay site.

When they fix what is wrong with the site, then they can start "pie in the sky" projects.

First, do something about search, then do some things for the sellers that will be positive and helpful to them.

This was once a proud site, it is no longer proud, it is chasing other sites, and that is a very bad thing. You never want to be chasing your competition.

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: booklover27 This user has validated their user name.

Sun Nov 15 15:46:40 2015

No going back...they have ticked off millions of sellers many who will never go back to Ebay after leaving or being kicked; yet they continue to come up with some of the dumbest ideas ever in order to save themselves.  No new ideas the revolutionize only desperate attempts at saving a perishing company.  Ebay will soon be history and a very negative history...

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: val2525 This user has validated their user name.

Sun Nov 15 21:56:26 2015

For heavens sake, enough with the changes!  FIX WHAT WE ALREADY HAVE, EBAY.  Then MAYBE you can add some new stuff.  At this rate, the whole danged site is going to crash and burn.

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: comet This user has validated their user name.

Mon Nov 16 02:26:28 2015

Don't they get TIRED of the screaming?  Ya know--the screaming in their ears from SELLERS tired of being guinea pigs?  

Us.

FIX. THE.  SEARCH.

If they would just do this ONE single solitary thing---they would not NEED to be flailing about trying every OTHER absurdity some drunk person drops in the company "Suggestion Box"  

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

This user has validated their user name. by: FEEbay

Mon Nov 16 04:32:44 2015

@comet
They never HEAR the screaming....
No...they do not "listen"....
Ebay is now only 20% of our business, and soon to be a big fat ZERO...CANT WAIT!

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

This user has validated their user name. by: Rexford

Mon Nov 16 07:03:16 2015

Mr. Wenig, we know that you come here. For once, why don't you listen to your CUSTOMERS?  Listen.  Go back to what eBay was, what made it successful.  FIX SEARCH!!!!!!  STOP EXPERIMENTING with these foolish ideas and get back to basics.

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: Bloggo This user has validated their user name.

Wed Nov 18 01:19:06 2015

"Go back to what eBay was, what made it successful."

Inflated egos and bloated salaries make that highly unlikely.  

Perminate Link for Can eBay Technology Withstand Another Twist to Search?   Can eBay Technology Withstand Another Twist to Search?

by: BargainzBabylon This user has validated their user name.

Wed Nov 18 02:30:25 2015

"nest services into eBay's goods flywheel"

Sounds messy.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.