Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Oct 16 2015 16:41:22

eBay Seller Bids Farewell with Five Suggestions

By: Ina Steiner

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A reader sent me a post he copied from the eBay Powersellers board (you need to be a Powerseller to access the board). "It has to be one of the best seller farewells I have read in a long time and thought I would share it," said the reader.

The seller, who said he (or she) was closing up shop, included 5 recommendations for eBay, and I thought it would be interesting to share them and see if readers agree. The seller goes into detail for most of the 5 points, but I'll simply summarize below. 
 
1)  Fix your front end. The seller said the curation thesis is a disaster and results in 90% of the site being hidden from customers. eBay should stop trying to be cool and should embrace the site for what it is.

2) Fix the back end. The seller says eBay's technology is from 1998 and is slow and buggy.
 
3) Fix your google search traffic. ("It's been two years. Any updates?")

4) Fix your fee structure. The seller believes scheduled auctions, international listings, and certain categories should be free. He also said sellers with high sell-through rates should get free or discounted listings.

5) Fix your mobile app. (The seller did not elaborate.)

What do you think of these suggestions? And do you have anything to add?




Comments (69) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: windsorbear

Fri Oct 16 17:00:23 2015

... any fix at this point would probably be too little... too late.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: mcposty This user has validated their user name.

Fri Oct 16 17:21:45 2015

The mobile app gives different results then the website. Its also slow to post things, and doesnt include needed functionality like dping refunds or seeing account details

The ideas are basic but needed, not so sure about free listings.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: Mog This user has validated their user name.

Fri Oct 16 17:31:07 2015

Ebay doesn't use long words like "fix". Only short words like "exterminate"

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: iheartjacksparrow

Fri Oct 16 17:57:51 2015

The seller in question left out a couple of very important issues:

Default search needs to be changed to time ending soonest.

The feedback system needs to be changed so that bad/abusive/scamming buyers can receive negative feedback.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: Orwellwasright This user has validated their user name.

Fri Oct 16 20:17:18 2015

 
  Ebay needs 3 fixes:

 1) eliminate every ridiculous seller extermination program and anti seller policy implemented in the last six years

 2) Either eliminate paypal or institute the same sort of seller protections that are afforded sellers through credit card providers , The rampant Institutionilsed fraud makes selling hi value items impossible, and forces sellers and buyers into an adversarial relationship

3) Buyoff every person in management who served with JD. the corporate culture is so poisoned with disrespect and downright hatred of their seller base, they can Never rebalance the site , bring in a fresh uncorrupted team who can objectiveltly analyze the weakened structure of the site and make the necessary corrections.

making minor fixes here and there at this point is touching up the paint on a sinking ship

 

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: sasikat9 This user has validated their user name.

Fri Oct 16 20:29:50 2015

Sellers have been complaining for years about all this. Nothing has changed and nothing will change. Ebay could care less about what the sellers need or want.

You either leave or conform. There is no in between.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: Frank Abagnale This user has validated their user name.

Fri Oct 16 20:48:44 2015

Only five?

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: Volvo351 This user has validated their user name.

Fri Oct 16 21:17:42 2015

Details of suggestion "Fix your fee structure" is limited to some free listings? How 'bout rolling back the DOUBLING of FVF's that occurred a few years back, and eliminating the "Final Value [sic] Fee" on shipping which is Highway Robbery?

As for fixing their buggy software, do you think the "crack" IT Team, on crack in the Third World He// Hole, can manage that? I doubt it.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: toolguy

Fri Oct 16 21:45:00 2015

@iheartjacksparrow

"The feedback system needs to be changed so that bad/abusive/scamming buyers can receive negative feedback."

eBay ended the sellers right to leave negative or neutral feedback because it was proven that most sellers will leave retaliatory feedback.

I don't like the rule but fully understand why it was put in place.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: alaska This user has validated their user name.

Fri Oct 16 22:17:24 2015

Donahoe's belief that new merchandise was the way to go was a huge mistake. That market is ultra-competitive and totally saturated. The used and rare market is "everything that was ever made" and dwarfs the new merchandise market, only Donahoe was too dumb to see that. If eBay had stuck with used and rare, had kept their fees low, and had treated their sellers better, they would be a much much larger company today. My number one complaint with eBay is that they refuse to listen to the needs of their buyers and sellers. They are unbelievably arrogant. They took the wild card search away, not understanding how critical it was for buyers who had spent years building very sophisticated searches using the wild card, bookmarking those searches, and running those searches every week. When buyers flooded to the discussion boards to explain why the wild card search was vital to their eBay searching, eBay didn't care. They know best, even though they haven't a clue how people search, and buy and sell, on eBay. All eBay can see is the teenager thumbing a search on their iPhone for lipstick. So they design search for that user. And what do they get, a site where one can buy lipstick. Oh wait, one can buy lipstick ANYWHERE! They refuse to give buyers a way to segregate the relists from the "new to the site" listings. They are too stupid to understand that the relists have severely damaged the site. Buyers can't stand looking for a needle in a haystack. The needle represents the one item they would like to add to their collection. The haystack is the thousands of relists that the buyer has seen so many times before in his searches that it sickens him to see them for the 100th time.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: bitbybit

Fri Oct 16 23:39:25 2015

All of those needles in the haystacks became relists. This was done intentionally by ebay to garner more fees. After a fresh listing is made invisible or has limited exposure, ebay considers the listing stale. So begins the relists upon relists or catch 22. Add in all the beatings and hoop jumping the not ''chosen'' sellers have to endure and ebay becomes the drudged, obsolete site it is today. Sellers on ebay IMO have two choices. They can list items high on ebay but sell the item lower on another site or sellers can give their items away at a ridiculously low price. Sad eBay the once GO TO site to find anything and everything has become ebay the GO AWAY site.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: moto-science This user has validated their user name.

Sat Oct 17 00:19:35 2015

Anybody selling anything on F-bay ? with all the "seller updates"  every ~6 months
and all the buyer ass kissing.....

It isn't working.....sales are in the toilet.




Total Fail....

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: Marie

Sat Oct 17 03:04:03 2015

@toolguy

"eBay ended the sellers right to leave negative or neutral feedback because it was proven that most sellers will leave retaliatory feedback."  This is an inaccurate and misleading statement.

Ebay did not "prove" that "most" sellers left retaliatory FB.  Some sellers certainly did, but it was not "most".  To "prove" that, they would have had to communicate with "most" sellers that left neg or neutral FB and find out their reasons.  It is not and was not always clear by reviewing what was posted on the site.

Most sites then and now don't allow a seller to publicly admonish their customer via FB.  Heck many sites don't even allow sellers to leave FB on a buyer at all.

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: Orwellwasright This user has validated their user name.

Sat Oct 17 08:55:29 2015


I am utterly astounded at this point, that anyone would believe a word that ebay uttered as justification for any of their Anti seller policies let alone the myth of retaliatory feedback ..

  Here's How I worked it back in the days of ebay in its prime:

 No matter how dishonest or abusive a buyer was I dared not leave bad feedback 1st because the buyer would retaliate, almost always with dishonest and damaging comments

 Furthermore a buyers feedback was meaningless except as an ego thing, whereas poor feedback was extremely damaging to sellers

 If a buyer chose to leave bad feedback, it was almost always a competitor or a scammer covering their tracks. In which case I left a warning for other sellers in return .

 That is ebays definition of retaliatory , and their justification for destroying one of the policies that made ebay a national institution and made the site balanced and fair

 One way feedback has become a nightmare as buyers can bully and extort to their hearts content as smaller sellers are now vulnerable to endless scams, while the big guys are eligible for scrub sessions

 At this point I truly believe that if I hear it from ebay, the opposite is true  

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

by: ignatz This user has validated their user name.

Sat Oct 17 08:56:25 2015

Fix the search engine! ebay is still dealing with the destruction wrought by boy genius Hugh Williams, whom Donahoe raided from Microsoft for big bucks and  ended up having to fire. The search engine returns ludicrous results on most searches, and it's clear that they're not even USING it on the mobile app since it returns such different results (unless they're just bastardizing the results it does return.)

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: toolguy

Sat Oct 17 09:58:57 2015

@moto-science

You buy more off eBay then I do and I'm the most proactive eBay seller here on this forum.

You don't walk your talk. . .

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: toolguy

Sat Oct 17 10:03:09 2015

@Marie

eBay uses data gathered on negative feedback received by sellers and found that over 50% of buyer negative feedback was received from sellers that got a negative 1st.

It's called RETALIATORY and it was proven by data eBay has.

Even I'm GUILTY of doing it.

It's human nature to do so. You slap me I slap you. . .

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: toolguy

Sat Oct 17 10:06:41 2015

As a seller if a buyer left you a unwarranted negative feedback and you had the power to leave them a negative

WOULD YOU?

That's why the rules were changed. . .

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: toolguy

Sat Oct 17 10:15:32 2015

@ Marie

"Heck many sites don't even allow sellers to leave FB on a buyer at all."

Coming soon to a eBay near you!

It's been thrown around the table more then once!

Perminate Link for eBay Seller Bids Farewell with Five Suggestions   eBay Seller Bids Farewell with Five Suggestions

This user has validated their user name. by: WOODJUNGLE! ON EBAY

Sat Oct 17 12:18:54 2015

I agree with alot of it.  I wholeheartedly disagree with free listings.  It clutters the site and brings down prices.  All in all, they need to use logic and common sense and stop pissing people off.  They need to get out of the way of their egos and green.  That often doesn't turn out well.

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