PayPal sent sellers an email today that showed a snapshot of their performance for the month of September. eBay sellers discussing it online
said the numbers shown did not reflect their actual performance, however.
Here's what the report said:
Your business snapshot for September 2015.
We've analyzed your sales data to give you an overview of your business in three key areas: International Sales, Mobile Sales and New Customers. Take a look at your statistics below to see how you did in September, and learn how you can make October even better.
PayPal also provided links in each of the three sections to tips:
- International Sales: See our 5 tips for selling internationally.
- Mobile sales: Learn about the benefits of having a mobile checkout experience.
- New Customers: Learn how to profit through social media.
A number of sellers said the reports showed 0% in all three categories, which they said was not accurate.
"Here's the thing... I had over 134 Transactions last month... 99% of them were NEW customers I'd never see before...So does PayPal have some OTHER site for me that I don't know about set up that's not getting sales or are they just completely ignoring eBay sales?"
"My numbers are nonsense, too: 1% Mobile and 1% new (they got the 0% International right)."
"Mine is the same, all zeros, the august report I had 97% new customers, 10% international sales, and 53% mobile sales. They will probably realize this and send out new reports."
An eBay seller also forwarded a copy of their report to us and noted, "Maybe if eBay had a better designed mobile shopping site (we) I would have sales." And, the reader said, "I'm discouraged from selling internationally because there's no way to track if the package reached the buyer overseas."
The PayPal business-snapshot email also included an ad for Constant Contact:
Drive more sales this holiday season.
Email marketing from Constant Contact helps you create professional communications that you can track; they can even provide you tools to promote your business through social channels. See how you can save up to 25%, just for being a PayPal customer. Learn more
That prompted one seller to write, "I think Constant Contact paid PayPal to send that out make sales look more bleak to get you to use their service."
Did you get a business snapshot from PayPal today? Let us know what you think of the reports.
Update 10/15/15: Constant Contact sent an email to its customers today to announce it now accepts PayPal as a payment method, along with a list of reasons why recipients should pay for things using PayPal .