|Wed Oct 7 2015 21:43:36|
eBay Suggests Workaround for Store Category Problem
By: Ina Steiner
Back in February, we wrote about the problems some eBay Store owners were having, and while the problem hasn't yet been fixed, an eBay moderator posted a possible workaround during a chat session today.
As we explained in February
, the left navigation bar on their eBay Store listings disappeared. Normally, when a shopper is looking at a listing from a seller who pays extra to have a Store, they can see the Store's other categories in the left nav bar - a great way to get the shopper to keep browsing their Store.
Today during a weekly chat session
, a seller asked, "Why is the store header feature "left-navigation category list" that should appear in all of my listings, still broken after more than 8 months? I've reported the problem many times."
Here's the response from an eBay moderator:
"This is a known bug that seems to be impacting not all but few of our subscribers that are opted into NextGen Stores. Some sellers have reported a workaround that might be of help to you: Revert to old store (button on the top right corner of your Stores homepage), Set up listing frame, check if it works and then revert to NextGen/New stores again. Let us know if this works otherwise I will have product team look into this more specifically."
But, as another seller asked, "So why hasn't it been fixed?"
Another seller said they didn't have a "NextGen Store" but still had the problem: "I've only ever had a "classic" store and the left-navigation category list has been missing from my listings since around the time of the beginning of the "hide-the-description" test."
The weekly chat was actually devoted to questions about the "Free Listings and Listing Formats and Categories Update" announced on Monday
(separately from the recent Fall Seller Update). We've got more on the chat session in Thursday's Newsflash newsletter, including concerns from Premium and Anchor Store subscribers.