|Sat Jan 24 2015 14:18:58|
Is eBay Backtracking on Free Shipping DSR Policy?
By: Ina Steiner
Has eBay changed its policy for leaving Detailed Seller Ratings for transactions in which the seller offered free shipping? A seller wrote this morning stating, "eBay is now inviting buyers to leave less than 5 stars for free shipping. I don't recall seeing this highly important change announced."
The reader sent the screenshot shown above (adding a frowny-face stick-figure) that displays the following message:
Free shipping gives the seller a five-star rating. We filled this out for you because it looks like your shipping may have been free. If it wasn't, feel free to change the rating.
We first reported the automatic-5 star ratings in 2010, getting confirmation from an eBay spokesperson that it was a new policy.
eBay's Help page doesn't note any change in policy:
If the seller provided free shipping, we give the seller a 5-star shipping and handling charges detailed seller rating automatically, and you won't be able to change the rating.
Have you noticed any difference in wording when leaving DSR feedback for items you purchased where you received free shipping? Could there be something about this particular listing that excludes it from the automatic 5-star rating policy?
Update 1/24/15: Upon further investigation, it appears the variation in DSR messaging displays when the buyer has not used PayPal or another eBay-condoned electronic payment method.