|Mon Jan 12 2015 23:27:35|
Will eBay Make Things Right Following Shipping Label Outage?
By: Ina Steiner
Mondays are big shipping days for online sellers who accrue orders over the weekend, but for eBay sellers on Monday, the day was a bust if they relied on the marketplace's system for printing shipping labels.
eBay acknowledged the glitch on its systems announcement board 2 hours after the first report came in on Ecommerce EKG. According to eBay, the problem started around 10:30 am Eastern and it announced the problem resolved 10 hours later. "Customers experienced long loading times and/or received error messages when attempting to print shipping labels on eBay," it explained.
Sellers were worried about disappointing their customers, and also about the consequences to their eBay performance record which judges sellers harshly for shipping and delivery times.
"Any transaction defects or delays in uploading tracking that we can identify as resulting from this issue will not impact seller performance records," eBay wrote.
But as one seller wondered, would eBay reach out to the customers of sellers who were impacted and let them know a delay was eBay's fault? We asked eBay's spokesperson if it planned to do that but have not heard back.
See more in Tuesday's Newsflash article.