Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Sept 9 2014 22:08:54

Wondering What eBay Dear John Letter Looks Like?

By: Ina Steiner

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eBay sends goodbye letters to sellers it deems unworthy of selling on its marketplace. With its new Seller Performance Standards going into effect with the August 20th evaluation period, it looks like more sellers are getting these "Dear John" letters thanks in part to its new defect policy.

One recipient sent us the letter she received along with a note:

"eBay just restricted me from selling since I am now below standard under their "NEW AND IMPROVED RATING SYSTEM".

I have always been above standard prior to August 20.My heart is not broken. I have sold little on eBay since the first hack of the year. Am already in the process of moving my inventory anyway. All I will be minus is the bills.  

How do they have the audacity to grade anyone, when they are offering such a poor seller and buyer experience. The site is down more than it is up. Of course, I am sure that is beyond their control. It is because of hackers having full access of their site.

Good riddance to eBay. I will not be giving them a second thought, but will do everything in my power to spread the good word. Here is a copy of the letter they sent."

Hi XXXXX,
We want to let you know that you haven't met the minimum requirements to sell on eBay and your seller level is Below Standard in the Global, US program. As such, you won't be able to list and sell items on eBay anymore.

Selling standards are in place to ensure that sellers deliver a great customer experience to their buyers. They measure whether buyers were satisfied with your items and your customer service.

When you don't meet the minimum requirements for selling, you are creating experiences that erode confidence and drive buyers away.

If you had any active listings, they've now been ended, and any selling fees paid for those items will be credited to you.

If you've recently sold items that you still need to fulfill or ship, do so promptly. You'll still be able to see any recently sold items in My eBay, send and receive messages, and of course, buy items on eBay.

To see more details on why your seller level is Below Standard, go to your Seller Dashboard.


The fallout continues from eBay's new Defect Rate policy.




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This user has validated their user name. by: Philip Cohen
Web Site

Tue Sep 9 23:22:51 2014

There is only one person who should receive a "Dear John" letter ...

"Even though people think I'm an expert at technological innovation, my own instinct for technology was frozen in place in 1982."—John Donahoe (26 Sep 2007) ...
Now, on the first part, who could have possibly thought that? On the second, a few of the only ingenuous words that Johnny Ho has ever spoken ... http://bit.ly/YvxFEg

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: happyharry This user has validated their user name.

Wed Sep 10 00:28:43 2014

and the vast majority of the reasons why are down to dumb buyers who "think" sellers control the mail delivery system...ebays days are gone ...i used to know many people standing in line at the post office who sold on there; now i know of none

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This user has validated their user name. by: Marie

Wed Sep 10 02:03:46 2014

@happyharry

Under the new defect system, the only way you get a defect for delivery time is if the buyer rates you with a 1 in the ship time DSR.  Or if the buyer leaves you a negative or neutral FB.  It isn't like the old DSR evaluation system.  The OLD system was a 1,  2 or 3 would hurt you.  But that is NOT the case in the new system, only the 1 creates a defect.

OP

You may want to do some research as there is grace period on some defects that happened prior to March 2014.  Ebay is allowing some NOT to get counted, so you may want to review your defects VERY closely and see if you can get some descored.

From your posting, we can't tell what the problem was, so it is impossible to try and help.  Everthing would be an assumption or guess.  More details are needed to offer any kind of help or assistance.

Good sellers are getting caught up in this thing, there is no doubt.

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This user has validated their user name. by: The End

Wed Sep 10 02:36:53 2014

If you're selling antique and vintage items HIGH TAIL it over to ETSY. The selection is Growing over there. The fees are under 4%. Life Is Good  :o)

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This user has validated their user name. by: laurengrace

Wed Sep 10 04:47:05 2014

Positive Feedback (last 12 months): 98.8%
4.8 DSRs accross the board
And I got the Dear John Letter

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

This user has validated their user name. by: Ed Gadfly

Wed Sep 10 05:37:12 2014

You got dumped by an abusive spouse.

Be a better judge of character next time.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

This user has validated their user name. by: Rexford

Wed Sep 10 06:10:38 2014

So much of this is orchestrated by eBay.  When one's items are invisible a great deal of the time, how can one sell and get their numbers back up if they happen to go down?  eBay could send any one of us in a downward spiral with a simple tweak.

I'm guessing none of Donahoe's darlins got one of these.  If it is all about standards, and none of D's Darlins got one, then we all know that the "standards" talk is just a sham.

This company is shameless.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: RCL This user has validated their user name.

Wed Sep 10 07:32:40 2014

I actually got the chills when I read that notification. eBay has hit an all time low. I have invested 18 years at eBay, and still struggle to make it work for me. I have no control at all over some yahoo nailing me. The caliber of new buyers at eBay is a lumpen proletariat of discourteous scammers. They know how to game the system and how to punish a seller. How totally whacked that eBay only counts the last 12 months of any seller's work. I am sure that 18 years of 100% & returns welcome can be lost to me in a San Jose minute. I feel SO bad for this seller. Do we have a right to appeal through arbitration? If only we could all just band together and act to re-rail this disaster. When I think of how EBAY has cobbled the seller experience, this mush is doubly offensive.

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by: RCL This user has validated their user name.

Wed Sep 10 07:34:30 2014

Ina, do you think you could conduct a survey of specific grounds for banned for life?

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by: RCL This user has validated their user name.

Wed Sep 10 07:38:51 2014

Ed Gadfly, your comment is offensive or insensitive at the very least.

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by: RCL This user has validated their user name.

Wed Sep 10 07:50:53 2014

This piece really expresses this situation clearly: http://thedanniapp.com/open-letter-john-donahoe/

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: DiscosDeVinilo This user has validated their user name.

Wed Sep 10 08:56:36 2014

@Marie says "You may want to do some research as there is grace period on some defects that happened prior to March 2014.  Ebay is allowing some NOT to get counted, so you may want to review your defects VERY closely and see if you can get some descored."

I have 7 defects from November 2013 that were used against me. I cancelled one order for one customer who purchased 7 items. She lost her job and contacted me outside of E-Bay messages. (She found my e-mail on PayPal).She was worried that the 7 cancellations would hurt her buying account. Since there was no defect rules in effect at the time I agreed to cancel all 7 items stating I was out of stock. On August 20th I went from Top Rated Seller (100% feedback) to Above Standard. I phoned E-Bay 4 times and spoke to their Escalation Dept. One CSR told me he didn't have enough 'evidence' to remove my defects from November. (Am I in court??). To date, I have spent 9 hours over 4 calls trying to get the defects removed. Looks like I won't get them removed as per the conversation I had yesterday with the CSR. She made it a point to tell me that she would get in trouble if she removed any defects "outside" the guidelines.
The bottom line is I helped a customer in November even if I didn't go about it the right way. It had no impact on me then. Why should it now.
BTW, the customer found a job and has purchased from me since.

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by: DiscosDeVinilo This user has validated their user name.

Wed Sep 10 09:00:00 2014

The only thing that will get E-Bay to back out of their barbaric policies is to get them shamed on national TV. Maybe 20/20 or similar program. Anyone have any connections to make this happen??

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: Mr. Me This user has validated their user name.

Wed Sep 10 10:12:34 2014

Looks like wall street is giving eBay a "dear john letter"

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This user has validated their user name. by: laurengrace

Wed Sep 10 10:38:27 2014

I saw that on the stock market. I have contacted NBC Dateline and ABC 20/20. There are links on their main pages NBC news contact and ABC news contact. It took me a few minutes to find them. I hope many of you will also contact them.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: kzeeman This user has validated their user name.

Wed Sep 10 11:07:57 2014

I cant ever fathom how people can revel in their own demise.

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by: sailormoon This user has validated their user name.

Wed Sep 10 11:26:58 2014

I was pretty much waiting for this - another seller purge. It makes perfect sense. I'm guessing this is only the beginning of it. They will get rid of all TRS, all new sellers, all non-TRS sellers so JD can roll out this Christmas season his master plan of turning eBay into a giant online department store that no one wanted. BTW, department stores themselves are dying - my generation DOES NOT SHOP at them very much at all. EBay is not doing anything that appeals to us, while it's driving out the older generations that made the site in the first place. Who exactly is their audience supposed to be, then? They seem to be banking on wealthy people suddenly spending all their money on eBay which isn't going to happen.

As for why this is happening, I have a pet theory: JD doesn't want to run a junk site. He got the position and now he wants to impress his wealthy business-school buddies and network by turning coal into diamonds. Would you rather run a McDonalds franchise or a five-star restaurant? Now, imagine trying to turn your McDs franchise INTO a five-star restaurant. It's not going to work.

She is lucky she even got a reason for it. I had to spend a couple of days on the phone and social media before I found out it was for "selling counterfeits," though no one would tell me which items were supposedly counterfeit and 95% of our items were vintage that had never been counterfeit and the rest were very easily verifiable (iPhones etc)

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by: JoJo This user has validated their user name.

Wed Sep 10 11:38:57 2014

Meanwhile, life is good elsewhere.

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This user has validated their user name. by: iheartjacksparrow

Wed Sep 10 11:40:30 2014

Marie writes to the OP: "Ebay is allowing some NOT to get counted, so you may want to review your defects VERY closely and see if you can get some descored."

I think it's a little late for that. It's clearly stated in the letter: "You'll still be able to see any recently sold items in My eBay, send and receive messages, and of course, buy items on eBay." Nowhere does it say, 'We'd be gleefully happy to help you removed some of those nasty defects so you'll once again be a thriving member of our happy community.' S/he's been kicked off and there's no going back.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

This user has validated their user name. by: Ed Gadfly

Wed Sep 10 11:41:13 2014

@RCL how much money does your source, Danni Ackerman, make off of pushing eBay? Are the cheerleaders helping you now?

How about a cult mentality? People complaining here week after month after year about how eBay does not listen and treats them poorly. There are too many eBay sellers who play the victim role.

The writing was on the wall in 2008. Sellers did not stick together. The Power Sellers, with the little pixelated dog show ribbon, maintained they deserved their better treatment, rates and placement.

Aww, you had your own agents! Now you don't have anything, like the rest of us unwashed little sellers.

Now you pay more money for a lower placement, like others have since 2008. Life is unfair. In 2008 people were told if you don't like it - Leave.

eBay believes in great customer service. Do you believe in great customer service?

Why don't you demand it from eBay then?

As your store fees rose, why didn't you and your other major sellers demand better service, better search, more transparency?

You are naked. Your Emperor Suit is threaded with lies. Your tailor will not tell you, because he reaches in your wallet every month and just takes what he wants.

But hey, please let us know what Danni can tell people about how to make eBay work for them. As far as I can see, pushing the dream is the only way to make a buck there.

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