|Tue Sept 9 2014 22:08:54|
Wondering What eBay Dear John Letter Looks Like?
By: Ina Steiner
eBay sends goodbye letters to sellers it deems unworthy of selling on its marketplace. With its new Seller Performance Standards going into effect with the August 20th evaluation period, it looks like more sellers are getting these "Dear John" letters thanks in part to its new defect policy.
One recipient sent us the letter she received along with a note:
"eBay just restricted me from selling since I am now below standard under their "NEW AND IMPROVED RATING SYSTEM".
I have always been above standard prior to August 20.My heart is not broken. I have sold little on eBay since the first hack of the year. Am already in the process of moving my inventory anyway. All I will be minus is the bills.
How do they have the audacity to grade anyone, when they are offering such a poor seller and buyer experience. The site is down more than it is up. Of course, I am sure that is beyond their control. It is because of hackers having full access of their site.
Good riddance to eBay. I will not be giving them a second thought, but will do everything in my power to spread the good word. Here is a copy of the letter they sent."
We want to let you know that you haven't met the minimum requirements to sell on eBay and your seller level is Below Standard in the Global, US program. As such, you won't be able to list and sell items on eBay anymore.
Selling standards are in place to ensure that sellers deliver a great customer experience to their buyers. They measure whether buyers were satisfied with your items and your customer service.
When you don't meet the minimum requirements for selling, you are creating experiences that erode confidence and drive buyers away.
If you had any active listings, they've now been ended, and any selling fees paid for those items will be credited to you.
If you've recently sold items that you still need to fulfill or ship, do so promptly. You'll still be able to see any recently sold items in My eBay, send and receive messages, and of course, buy items on eBay.
To see more details on why your seller level is Below Standard, go to your Seller Dashboard.
The fallout continues from eBay's new Defect Rate policy.