Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu July 31 2014 07:46:36

Reports of an eBay Outage While Company Remains Silent

By: Ina Steiner

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There are reports from users who say they were unable to access eBay overnight, and EcommerceBytes received an EKG report overnight. One reader told us, "The site has been down intermittently and tonight it's already been down over an hour and a half, prime evening hours."

The website IsItDownRightNow shows some issues with eBay in its chart, but the telling sign is the number of comments from people who are having problems either accessing the site, signing in, or using certain functions. Another site, DownDetector, also shows problems and comments from users.

Slashgear wrote last night that an eBay outage began at approximately 8 minutes after 10PM Central Time. Some users who were able to access the site reported the problem on the eBay discussion boards.

The problem isn't just one of accessibility - some users can get to the site but can't use certain features. eBay has not posted any issues on the systems board set up to report issues, but that's no surprise - it rarely uses that board any more other than to report weekly maintenance hours.

eBay had a similar problem last year. eBay has apparently since scrubbed its Outage Policy with a generic message: "eBay's highest priority is our members' trading success. There are many events, from natural disasters to power outages that can disrupt bidding and finding on eBay. If a lengthy outage occurs, information about the outage will be posted on the Announcements Board."

We're able to access and login to the site even as others continue to report problems. We've got an inquiry into eBay about the nature of the problem and what happened to its outage policy.




Comments (32) | Leave Comment | Permalink

Readers Comments

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: NetWatch This user has validated their user name.
Web Site

Thu Jul 31 08:57:27 2014

Ebay is down. Have tried accessing it from two different computers and through both Yahoo and Google. Messages back along the lines of "cannot access page" "page cannot display" etc.

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Rexford

Thu Jul 31 09:31:11 2014

I had read this on Slashgear this morning.  And not a word from eBay.

Barrons reported that Mark T. Carges, chief technology officer of eBay sold almost $2,000,000 shares (reported on July 28th).

Think he's going to bail?

And wasn't there a Tornado person refuting my comment about Amazon's stability?

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: iheartjacksparrow

Thu Jul 31 09:44:58 2014

I have tried to get on the site to check tracking on an item I'm expecting to arrive today or tomorrow. Tried from different browsers. eBay will not load. I get messages that it cannot load or "might be temporarily down or it may have moved permanently to a new web address." I'm sure it's just a "glitch."

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: Kris10 This user has validated their user name.

Thu Jul 31 09:57:36 2014

Ebay is definitely down. It has not been able to load for the past 3 hours. However, I am able to access it from my phone ap. Not great for shipments that I'm hoping to get out today.  

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: fashionista This user has validated their user name.

Thu Jul 31 10:14:35 2014

i can't get on through chrome or ie last night or this morning.

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Island_Sam

Thu Jul 31 10:31:04 2014

Not able to get on ebay. about 14 hours now.  

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: a_c_green This user has validated their user name.

Thu Jul 31 10:35:41 2014

I didn't experience an outage in my accounts, but I did notice something yesterday that suggests that someone is messing around with the site.

For the past week or two, the Advanced Search by Buyer form was no longer working, instead returning a generic error page. I figured all was lost for that handy feature, as they had tried to remove it before, had overlooked one place where it was still accessible, but now that place was apparently deactivated as well.

But yesterday I tried the form one more time, and to my amazement, it worked. Yay! I thought common sense had returned to one small part of eBay... but then some hours later, I tried it again, and now it's steering me in a completely different direction, dumping me on the About Me page for whichever user ID I was attempting to look up. That's a key functional change suggesting that someone's been mixing and matching eBay website code, so the fact that it apparently went completely dead for a short while does not surprise me.

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: LightWing This user has validated their user name.

Thu Jul 31 10:54:30 2014

Well I was watching The Daily Show enjoying Stewart crucify "Inverting" companies when this happened.

SO IDGAS. :)

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Philip Cohen
Web Site

Thu Jul 31 11:21:05 2014

@a_c_green,

Apparently, eBay has very recently removed the "Advanced Search by Buyer” feature; they don’t want users to be able to keep track of any already known shill bidding IDs in use by the many unscrupulous merchants …

eBay Inc, where the incompetent mingle with the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Philip Cohen
Web Site

Thu Jul 31 11:22:08 2014

But, but, but, if eBay "remains silent", by their twisted logic, they think that no one will notice that the old horse pulling the buggy has finally collapsed ...

eBay Inc, where the incompetent mingle with the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: nsc This user has validated their user name.
Web Site

Thu Jul 31 12:01:09 2014

ebay is still down for me -- "Problem loading page" says Firefox

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: LAbay This user has validated their user name.

Thu Jul 31 12:04:36 2014

It is Thursday, July 31, 2014, 9:53am Pacific time. eBay is down.

I wonder if this is another hack.

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Basset

Thu Jul 31 12:05:31 2014

No lasting outage, things I noticed:

1) message regarding server space or something like that, Tuesday I think, but is only lasted a few minutes then site loaded.  Just figured it for another glitch.

2) when leaving several feedbacks on my second account: The first, and only the first FB screen had a brief pop-up that disappeared quickly. It appeared to be a warning to the BUYER leaving FB that the seller will be able to view the DSRs being left.


The wisdom of  Rosanne Rosannadanna comes to mind: ''it just goes to show you, it's always something—if it ain't one thing, it's another.''  (thanks be to Gilda Radner)

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Ming the Merciless

Thu Jul 31 13:25:10 2014

Ebay continues its illegal policy of failing to disclose and hide serious pandemic platform problems from Wall Street in order to prop up their over valued stock price.

Disclosure means less value when these bloated arrogant criminal sociopaths cash on their free stock.

I'm not in the habit of cheering on criminal behavior but frankly I hope and pray ebay is hacked regularly until such time as they start treating their customers in a fair and equitable manner.

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Island_Sam

Thu Jul 31 14:20:45 2014

Finally! we are able to process the 3 items we sold in the last 2 days...Expecting 1 to be returned (after it's been used), 1 will file a case against us for not receiving the item (even if tracking information says it was delivered), and 1 that sold for $0.99

Woohoo! we're in business!

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Unicorns and Rainbows

Thu Jul 31 15:32:36 2014

eBay personnel have posted useless non-explanation and usual generic "apology for any inconvenience" here:

http://community.ebay.com/t5/Selling/Is-the-main-page-dow
n-for-few-hours-or-it-is-only-me/m-p/22276424#U22276424

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: SantaChuff This user has validated their user name.

Thu Jul 31 16:22:26 2014

Dreadful in the UK.
The worst and most useless screen ever seen has suddenly appeared, where it is impossible to get all of the items in the right place and order on the screen!

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

by: ECGifts This user has validated their user name.
Web Site

Thu Jul 31 17:33:46 2014

Interesting that yesterday 7/30/14 at 2:13 PM we received a ''MC999 Billing - Temporary Exclusion From Automatic Payment of Selling Fees.'' - ''We've temporarily disabled the automatic payment of your invoices. We're sorry for the inconvenience, but we've taken this action to ensure that you're being charged only for amounts that you actually owe.''  And on 7/30/14 at 2:20 PM we received
''MC010 Unauthorized use of your account. Your eBay account has been temporarily locked because it looks like someone used it without your permission. Your email address may have also been tampered with, so you might not have received any emails about the unauthorized transactions.''  Subsequently, we changed our eBay passwords twice and at about 10:00 AM this morning, I found our account was locked.  I had to contact eBay to have it unlocked.  
Have they been hacked again?

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: Marie

Thu Jul 31 18:01:19 2014

Twice so far this year we have had outages in this geographical area.  The first one was the scariest as it lasted something like 18 hours.  The second one only lasted less than an hour that I'm aware of.

There was an article here earlier this year about it.

Perminate Link for Reports of an eBay Outage While Company Remains Silent   Reports of an eBay Outage While Company Remains Silent

This user has validated their user name. by: iheartjacksparrow

Thu Jul 31 21:19:48 2014

@Marie - I don't think the eBay "glitch" was isolated to one geographical area.  

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