Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu July 17 2014 21:44:27

eBay Rolls Out a Fix for Free-Shipping Glitch

By: Ina Steiner

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eBay is rolling out a fix to a problem in which it displayed free shipping on listings in certain situations. Readers reported the problem on the Ecommerce EKG board on July 3rd.

EcommerceBytes asked eBay for information about the glitch that was being widely reported, and we reported on the problem on July 11th. Free shipping was mistakenly appearing on multi-quantity items with the "additional items ship free" option.

Spokesperson Ryan Moore told me this evening it was a technical issue that eBay was in the process of fixing that is impacting listings containing calculated shipping with multiple quantities. "While the actual shipping calculation on the checkout page is correct, there is an erroneous "free shipping" designation within the view item flow for certain items. We're in the process of rolling out the fix," he said.

Reports continued to come in from sellers impacted by the problem as recently as today.

I had asked what sellers could do about the problem and whether eBay would cover the cost of shipping for sellers impacted by this glitch.

Moore said eBay was still gathering information on the amount of listings this impacted. "Again, this issue only impacted listings containing calculated shipping with multiple quantities within the view item flow. The shipping calculation was correct on the checkout page before the transaction was made."

He said if a seller has concerns around potential defects directly related to this particular issue, he encouraged them to contact a member of eBay's customer service team.




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Readers Comments

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

This user has validated their user name. by: Ming the Merciless

Thu Jul 17 23:34:19 2014

Will ebay indeed remove "defects" and neutral/negative feedback to compensate sellers for yet another instance of their consummate incompetency?

Lyin Ryan's nose is at least two miles long.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: sasikat9 This user has validated their user name.

Fri Jul 18 05:41:14 2014

@ Ming

Surely you jest...Ebay cares about no one except itself.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

This user has validated their user name. by: Ric

Fri Jul 18 08:36:55 2014

An ebay system glitch causing defects to appear on seller accounts which potentially eliminate them from receiving or qualifying them to receive 20% Final Value Fee Discounts?

Now typically eBay and ay the same time, how financially convenient.

eBay is determined to achieve their goal of eliminating as many sellers as possible from the TRS discount program. It is not surprising in the least that eBay may have intentionally created this glitch and allowed it to continue in order to expedite their financial goals and appease the people who really run this company... Wall Street.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: pace306 This user has validated their user name.

Fri Jul 18 09:05:30 2014

"We're in the process of rolling out the fix"

In ENGLISH - "oops were caught cheating sellers YET AGAIN .... damn it. I mean all you rich sellers do is complain over and over. So we took some of your money - so what? Its all about making OUR customers happy - why cant you get with the program?"

Rolling out a fix? Is is a carpet?

He knows quite well what line of code was changed - all he has to do is have someone go back and change it.

The smug stupid answers get him no where. At least say "we were fixing something else and a mistake occured. We will double check that its back to being what it was and credit anyone who got hurt"

Stand up Lyin Ryan, put your big boy pants on and tell the truth - either your a liar or just plain incompetant - which was it THIS time?

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: RCL This user has validated their user name.

Fri Jul 18 11:19:10 2014

I wonder if Mr.Moore knows how it affects a seller's business to advertise free shipping, and then nail the buyer at checkout? Is he able to count up the good will lost?

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: moto-science This user has validated their user name.

Fri Jul 18 11:22:27 2014

eBay's customer service team?  
this is a tired joke. More like customer evasion and obfuscation team.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

This user has validated their user name. by: Puck

Fri Jul 18 17:42:24 2014

Sellers would be better off if eBay rolled out fixes with the same efficacy as they roll out glitches.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

This user has validated their user name. by: Ming the Merciless

Fri Jul 18 18:56:58 2014

Ebay has done nothing positive of any consequence for sellers since The Ho and his virtually now all male crew of clinical sociopaths took over in 2008 if not earlier.

I've been asking the following question at least twice a year.

Can anyone remember a major "glitch" that monetarily either benefitted sellers or ebay that benefitted sellers?

In more than six years, one person answered that on one listing ebay under calculated ONE fee."Glitches" that that benefit either ebay or sellers should be evenly split given a large enough sample.

This doesn't happen on ebay which violates all known rules of statistical probability.

The only logical conclusion is that these deliberately programmed into the code to affect random features at random times thus giving ebay plausible deniability.

These so called "glitches" are nothing less than criminal tampering of code for the purpose of further illegally enriching ebafia and its mega greedy management.



Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

This user has validated their user name. by: iheartjacksparrow

Fri Jul 18 21:04:24 2014

"[Moore] said if a seller has concerns around potential defects directly related to this particular issue, he encouraged them to contact a member of eBay's customer service team."

Is this a joke? It's been well documented here that CSRs won't remove seller defects. Has Mr. Moore given special instructions to his "team" to make an exception for the free shipping "glitch," or is this just more lies to calm the "noise"?

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: FREDDY This user has validated their user name.

Sat Jul 19 06:00:31 2014

ebay is one big ''glitch''

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

This user has validated their user name. by: Puck

Sat Jul 19 14:14:24 2014

''Can anyone remember a major ''glitch'' that monetarily either benefitted sellers or ebay that benefitted sellers?''

@Ming:
100% of glitches benefiting the corporation removes the things from the glitch column and puts them into the business plan column.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

This user has validated their user name. by: Ed Gadfly

Sun Jul 20 06:41:07 2014

Why doesn't eBay have the same passion for quality in their own work?

Sellers are held to high standards, while eBay programers fail to produce results.

Griff will stop "dishing listings" and get results for the faithful.

You asked and we listened.
People are basically good.

Corporations are people.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: comet This user has validated their user name.

Sun Jul 20 23:28:44 2014

I had this same issue with SINGLE item listings a few months ago and reported it here;  The shipping was displayed AFTER the sale as FREE.  Do not know WHAT it showed to my buyers.  

Annnnnddddd YES I did call ebay and yes I DID get blown off.

So the odds are that  calling ebay will get a "defect" fixed = Zero.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: MovinOn This user has validated their user name.

Sun Jul 20 23:59:30 2014

Ebay will do anything for the sellers - as long as it is to ebay's benefit. Ebay has a lot of glitches. Shipping has a few glitches. Buyers have a few glitches. And the seller takes the blame EVERY time. That's why I'm MovinOn. 30 days until Aug. 20 and I cancel the rest of my listings on ebay.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: PFergy This user has validated their user name.

Mon Jul 21 00:26:20 2014

Seems to me the ''fix'' is pretty simple in that correct calculated shipping is being displayed somewhere.  Just don't display the stupid column.  It doesn't show up on single quantity listings.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: DebraD This user has validated their user name.

Mon Jul 21 11:37:15 2014

I have had a similar problem with Free shipping. I use inkfrog to list and several times over the past month listings with calculated shipping preferences have translated over to Ebay with Free shipping-and no, the correct shipping was not shown anywhere in the listing. This happened again today. It cost me $26.00 to ship this heavy item. My only other alternative was to cancel the transaction. Inkfrog says they are looking into it, but when I brought up the problem several days ago in chat they blamed Ebay. I don't know what is going on, but it is getting to be very expensive.

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: laytonian This user has validated their user name.

Mon Jul 21 12:35:11 2014

The FIX on the 17th made things worse on the 18th.

I had ONE listing with 3 items available with the ''buy 3 get free shipping'' offer.   FINE.

BUT when the buyer bought three other of my listings (NONE of which were free shipping), eBay gave her free shipping on those three listings ALSO.

The only saving grace is that it all fit into a large flat-rate Priority Mail box (Utah to Pennsylvania!)    

If the items had been any larger, I'd have been screwed out of more than $5.00

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: meci This user has validated their user name.

Mon Jul 21 12:50:15 2014

If its not one thing its another with the way eBay's lackadaisical response to each problem that goes on.   Sellers are told to hold the "bar" this high to make all the buyers happy and satisfied so they will return and buy more however eBay's "bar" never gets off the ground for some of these issues which is like going to a bad restaurant with slow service, bad food and over priced items - not many return.  

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: laytonian This user has validated their user name.

Mon Jul 21 12:54:19 2014

The thing that angers me MOST is that we're openly being cheated, but those new defects that roll out in a month are going to kill us.

Right now, I have ONE "defect" for "Opened case for item not received".

Guess what!   The item had been received by his wife the day before and was in the dining room BUT now I have an "opened case".

Perminate Link for eBay Rolls Out a Fix for Free-Shipping Glitch   eBay Rolls Out a Fix for Free-Shipping Glitch

by: exdwh This user has validated their user name.

Mon Jul 21 13:27:17 2014

And exactly when is this 'fix' supposed to arrive? I don't see any change.

--David

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