|Sun June 29 2014 10:34:16|
Seller Refutes eBay Response to Her Claims on Today Show
By: Ina Steiner
A seller who appeared on the Today Show yesterday to report her sales had plummeted after eBay revealed a security breach last month takes umbrage with eBay's denial of her claims.
Robin Ramsden, owner of Cornerstone Stained Glass Supplies, told EcommerceBytes that she has been selling on eBay since 2001. She had set herself a goal of having a half-a-million-dollar in sales this year, and had been on track to achieve her goal, getting 100 orders/day. But after news of the hacking incident, Ramsden said she has been lucky to get 30 orders/day.
In a statement provided to the Today Show, eBay publicly disagreed with the seller - "we're pleased to see that the recent cyberattack on eBay did not impact Ms. Ramsden's business," it said.
eBay began by stating, "So far this year, Cornerstone Stained Glass Supplies is growing on eBay compared to the prior year, and recent sales patterns are generally in line with the prior year. We have discussed this directly with owner Robin Ramsden. And we have offered to work directly with Ms. Ramsden to help her continue to grow her business on eBay."
But Ramsden called the statement misleading, and said her sales had been increasing from 2013 through May, when the eBay breach was revealed. She also said the eBay representative who reached out to her when it learned of her media interviews had not given her concrete advice on growing her business. "He simply repeated the statement that what I'm experiencing is seasonal."
When she asked him to email her a marketing strategy for the market she was in, he said he could not put anything in writing because it was sensitive information. "No offer of help. I am always free to call an eBay customer sales rep, he said."
Ramsden told me she was speaking out because she felt eBay wasn't doing enough to tell shoppers that it was safe to shop on the site.
Ramsden held an estate sale on Saturday to help meet expenses. She's also had to layoff staff due to the decline in sales, she said. And she's not alone. Her friendly "postal lady" noticed she and other eBay sellers she serviced had a noticable decline in the number of packages they were mailing. Her local newspaper, the Durango Herald, also interviewed her about the impact of the breach on her sales.
Ramsden said eBay makes up 80% of her sales - and she told EcommerceBytes that her sales on Etsy and on her own site were actually up after the May 21st announcement regarding the eBay hacking incident.
We sent some questions to eBay on Saturday and will update this post when we receive a response.
EcommerceBytes is conducting a survey to see if sellers were impacted by the security breach - visit SurveyMonkey to participate.