Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon June 16 2014 21:05:02

eBay Is Not Retiring the International Site Visibility Feature

By: Ina Steiner

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After speculation that eBay might be retiring its International Site Visibility feature, spokesperson Ryan Moore told EcommerceBytes that was not the case.

Today we wrote about confusion among sellers who received emails stating eBay had had to remove International Site Visibility from their listings - see today's Newsflash.

Moore explained, "On June 12th and 13th, customers who created new listings or revised listings were sent an email from eBay regarding the removal of International Site Visibility from their listing. This email was sent in error during a routine system upgrade. There was no actual impact to listings."

eBay will shortly post an announcement on the eBay announcement board, explaining the error and apologizing for any confusion.

In our article, we had also cited eBay's help page where it stated U.S. sellers had two ways to sell internationally on eBay - using the International Site Visibility listing upgrade, for which eBay charges a fee, or listing an item directly on another country's eBay website.

An alert reader pointed out there are actually three ways, the third being to add international shipping option. "The difference is in the sort. There are two sorts on non-US ebay sites. The domestic listings sort first and the international listings sort separately below the domestic listings. (1) and (2) will insert your listing into the first domestic sort and hence will get more eyeballs. (3) will add your listing to the international sort and will come to the attention of persevering searcher only."

eBay's Moore confirmed that there were three ways for U.S. sellers to sell internationally, with the third being to list on U.S. and offer international shipping.




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Readers Comments

Perminate Link for eBay Is Not Retiring the International Site Visibility Feature   eBay Is Not Retiring the International Site Visibility Feature

This user has validated their user name. by: Ric

Mon Jun 16 21:37:12 2014

Haphazard, disorganized, confusing, stressful, misguided... these are all words that come to mind as a result of eBay's failure to communicate on a timely basis for their latest of many glitches.

It is not funny, but since John Donahoe became CEO of eBay, eBay's announcement board has become the last place sellers look for information.

eBay's consistent failures to communicate on a timely basis paired with the company's desire to hide system glitches from public view leaves sellers confused and confounded at best. Sadly, eBay's failure to post timely announcements on the board dedicated for the very purpose leaves sellers no choice but to communicate issues through third parties such as ecommercebytes.

eBay should be embarrassed that it takes days for the company to own up to it's near daily glitches, and they should realize that when sellers go to third parties with questions about the glitch of the day, the issue may possibly be getting more publicity that if ebay simply made the decision to resume posting timely announcements regarding glitches on the appropriate board.

eBay is always looking for ways to cut costs, have they ever looked at how much it costs in terms of calls to customer support when glitches like this occur? I guess not because to this day, ebay would rather handle hundreds or thousands of individual calls rather than publicly announce system glitches on the announcement board which was created for that very purpose.

This is another example of management's disconnect from the daily realities of selling on eBay.

When sellers are confused by the latest test, glitch or unannounced change to a system, they are forced to expend copious amounts of time attempting to uncover the deep dark secrets being concealed by eBay instead of having one place to go to for accurate. timely and up to date information.

At the same time, buyers are confused by changes they are confronted with which result in buyers simply closing out eBay search pages out of frustration. These tests, glitches and unannounced changes confound buyers and cost eBay sellers as well as eBay signifivant amounts of sales that end up taking place on other more stable and consistent platforms.

Management at eBay is oblivious to the many downsides caused by their apparent need to conceal facts as they continue to fail themselves as well as their sellers with the lack of transparency.

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by: pace306 This user has validated their user name.

Mon Jun 16 22:30:12 2014

Theres a reason hes called LYIN RYAN MOORE .... and its not indicative of his card playing skills.

Its simply the pressure from sellers who have to deal with eBays lies concerning Parallel Imports.

I know because people like me send lawyers letters threatening eBay to stop lying about why its ok to use Global Shipping but not use International Availability. The simple answer is MONEY and the eBay and the PB slice of the pie.

Even when these a choice between the truth and a lie, eBay always picks the lie. They think they are being smart and hiding what they are doing to ensure no one will copy them (little do they know that NO ONE on the planet will copy any idea THEY have).

If Parallel Imports is against US law - then why have it? If its not - then why enforce it? Why charge extra for "UK visibility"? (hint its a con game).

MOORE eBay lies ... like always

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This user has validated their user name. by: Philip Cohen
Web Site

Tue Jun 17 00:41:56 2014

"Ryan Moore told ..."

Fortunately, it’s very easy to tell when an eBay or "PreyPal" spokesperson is being disingenuous—their lips are moving! ... http://bit.ly/YvxFEg

“Moore explained … This email was sent in error during a routine system upgrade.”

Well, at least that part would be right, and what does that tell us about the competence of the people running eBay?

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by: FREDDY This user has validated their user name.

Tue Jun 17 06:20:28 2014

ebay is a joke.

Why do sellers or buyers have to go to ecommercebytes blog to find out first of a problem?

''It should be posted FIRST on ebay.
eBay will shortly post an announcement on the eBay announcement board, explaining the error and apologizing for any confusion.''
Just not acceptable.

Perminate Link for eBay Is Not Retiring the International Site Visibility Feature   eBay Is Not Retiring the International Site Visibility Feature

This user has validated their user name. by: Rexford

Tue Jun 17 06:35:03 2014

eBay should be paying ecommercebytes.com for their stellar news reporting.  We always get our information here, sometimes weeks before eBay ever acknowledges the problem.  Of course we all know that in many cases eBay would not acknowledge a problem if a third party had not publicly exposed them.

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by: Heidi This user has validated their user name.

Tue Jun 17 08:05:53 2014

as usual, no direct communication from ebay concerning their error.

Perminate Link for eBay Is Not Retiring the International Site Visibility Feature   eBay Is Not Retiring the International Site Visibility Feature

by: OnceuponaTime This user has validated their user name.

Tue Jun 17 11:06:36 2014

''Hello (User ID),
You recently created or revised this eBay listing that included the International Site Visibility feature:
(Listing ID and title)

However, we had to remove International Site Visibility from your listing. Of course, we won't be charging you the fee for it.''


JMO but,

Do you think  a system upgrade would randomly make such an email up....This email was written and within the system. In order for such an email to exist it means ebay was either thinking about or preparing such a change. Plain and simple

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This user has validated their user name. by: Puck

Tue Jun 17 12:49:16 2014

''ebay is a joke''

Yeah, a sick joke.

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This user has validated their user name. by: elpereles
Web Site

Wed Jun 18 12:02:51 2014

I'm lost and confuse with the "International whatever ability to see items". I believe it was to being drop out for some categories and items.  



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