Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat May 24 2014 14:14:44

Sellers Say eBay Is Burying Threads about Hacking Incident

By: Ina Steiner

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Sellers concerned about eBay's security breach and the possible impact on their business are finding eBay is moving their threads to a different area of its forum discussion board, and users say it's difficult to find them.

Sellers typically gather on the Seller Central board that eBay set up where they can share tips and advice and talk about issues they face. But sellers say eBay moderators are moving threads about the hacking incident to another board called "Technical Questions."

It would raise eyebrows if eBay considered the incident to be caused by a technical issue on its part, and it certainly isn't a technical question from the sellers' point of view.

We actually found threads being moved to an area called "eBay Inc. Asks All Users to Change Passwords" (link) in a fairly new section of the boards called "eBay News & Information Boards" where eBay sets up threads about its biannual seller updates.

For example, a thread started on the Seller Central board titled, "WE'RE ALL DOOMED! Ebay Hacked & You CAN'T Change Your Password!" now reads "Moved: (link) Post has been moved to the appropriate section of the community. To view the post please click the link above," and it now appears on the eBay News & Information Board.

While there don't seem to be threads about the eBay security breach left on Seller Central, threads about difficulties resetting passwords remain on the Technical Issues board.

Here are two emails we received about this issue.

If you are interested, the mods are moving all threads to do with eBay hacks on the Seller Central board to a less used board.

Of course they are moving other random threads as well so it's less noticeable but it's easy to see they are trying to hide play the hack down.

Also, best I can tell, no one is getting email warnings as promised to warn users to change their passwords. Hard to know for sure though, as starting a thread to find if others have gotten emails will result in the thread being moved where it won't be seen by most.

***

When a poster on Seller Central (an eBay discussion board) asked why all the threads that were there yesterday concerning the recent hacking had been moved to a new location (obscure, hard to find Technical Questions thread), a moderator responded that Lithium was moving them at the request of eBay.

Many posters are now complaining about having difficulty finding them.

Wonder what eBay is trying to accomplish by this? Damage control after the cat is already out of the bag?


eBay has set up a page where it is sharing information about the incident. Otherwise, feel free to discuss the business implications of the hack right here.




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Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

by: NetWatch This user has validated their user name.
Web Site

Sat May 24 15:35:13 2014

Now would be an excellent time for eBay users to Priority Mail or FAX their personal experiences of eBay and/or PayPal having treated you in ILLEGAL WAYS to the Attorneys General of Florida, Illinois, California, as all 3 are about to investigate eBay. Although the focus of their investigations will be regarding eBay's mishandling of the hacking event, BRINGING TO THEIR ATTENTION EBAY'S OTHER ILLEGAL AREAS could expand the scope of the current inveistigation or trigger additional investgations of eBay. The mailing addresses for all 3 of these Attorneys General can be Googled. Yes, you can also email them or call their 800 numbers, but for something of this nature FAXES or traditional mail is the preferred method to get their attention.

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Ming the Merciless

Sat May 24 15:38:41 2014

Of course they're burying threads that might be read by anyone in a position to report on their monumental corporate failures -- and most especially those that might influence stock prices and therefore the bloated compensation packages of their incompetent management.

They've been doing this for years -- first with their own employees and then with their various hired gun "reputation defenders" tasked with monitoring boards.

Under John Donahoe, ebay transformed from  among other things from a merely sloppily run company to a fascist company with little tolerance for dissent and criticism.

In fact long time participants here will remember when ebay tried to silence Ina and David through overt threats and bribery.

When the Steiners refused to acquiesce to The Ho's ugly demands and threats, they carried through on their threats.

The Ho's campaign against dissent here didn't stop there.

The infamous Jose Mallabo, formerly of ebafia's department of spin, posted a highly inappropriate, vicious, and extremely vile post here aimed at Ina.

Two years ago this month, a desperate ebay made unfounded accusations to the Steiners' hosting site alleging EcommerceBytes (then Auctionbytes) was phishing site that stole ebay pages.

Ebay has a long history of getting financial blogs and discussion scrubbed of anything they didn't like.

In short, ebay is and has been for sometime a nazi organization that willing to engage in fascist strategies to prevent through about them from reaching anyone in a position to channel the information into the mainstream.

Ebay has also managed to get anti ebay posters thrown off some discussion sites while others have found their IDs and passwords mysteriously no longer work.

Some sellers who've been critical of ebay (that ebay can identify which is why few posters here use their real names) have alleged over the years that their listings have been tampered with. Today, ebafia can hide such behavior because most of listings are buried in search already.

In my opinion, enough evidence has been accumulated over the years that demonstrates ebafia really does operate like a mafia dictatorship where revenge and censorship are major weapons against perceived enemies.

Lies and secrets; lies, theft, and more secrets: today's ebay.

JOHN DONAHOE MUST GO.

He's ruined ebay, but none of the financial media grasps this yet.

Why would I as an investor trust anything Wall Street tells me about investing when they've propped up an incompetent, mean, penny ante, sociopathic CEO for so long?

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Ming the Merciless

Sat May 24 15:43:43 2014

It's time for a review of Ming's Ebafia Laws the complete version of which hasn't been posted here for several years.

Ming's ebay Law #1:

EBAY LIES. ALWAYS HAS, ALWAYS WILL.

Ming's ebay Law #2:

EBAY REMOVES, TRIES TO GET REMOVED, OR DISCREDITS SPEECH THEY DON'T LIKE ANYWHERE ON THE INTERNET.

Ming's ebay Law #3:

EBAY RETALIATES AGAINST CRITICS USING EVERY MEANS AT THEIR DISPOSAL AND BY ANY MEANS THEY DEEM NECESSARY INCLUDING BUT NOT LIMITED TO NUMEROUS BLACK BUDGET OPERATIONS AND UNETHICAL SOCIAL ENGINEERING INCLUDING BUT NOT LIMITED TO INTERNET SEARCH ENGINE MANIPULATION.

Ming’s ebay Law #4:

WHATEVER EBAY WANTS EBAY GETS ONE WAY OR ANOTHER BY ANY MEANS NECESSARY INCLUDING PATENT INFRINGEMENT, BRIBERY, CHARACTER ASSASSINATION, DECEPTIVE BUSINESS PRACTICES, AIDING AND ABETTING FRAUD, AND MISLEADING IF NOT UNTRUTHFUL PUBLIC STATEMENTS FOR THE PURPOSE OF INFLUENCING STOCK PRICES AND RATINGS.

Ming’s ebay Law #5:

EBAY THUMBS ITS NOSE AT THE RULE OF LAW, FTC and SEC REGULATIONS, BANKING REGULATIONS, THE SHERMAN ANTI TRUST ACT, AND THE RICO STATUTES.

Ming’s eBay Law #6:

IT’S ALWAYS ABOUT THE MONEY. ALWAYS. SEE LAWS 1-5.

Eabfia: where the incompetent mingle with the malevolent.

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Ming the Merciless

Sat May 24 15:47:17 2014

PS

These "laws" were written SIX years ago!

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Basset

Sat May 24 15:52:13 2014

No secret what eBay's boards are like - I only briefly visit once in awhile to try to solve an issue - in order to avoid calling CS. I don't linger.


If I woke up in charge at eBay in an event like this, I would try to be pro-active and get a designated battalion of online support and a ''hack related'' phone number out there to channel calls. eBay users include several countries, all ages and all levels of tech savvy. Social media is fine, but there is still a need to go ''old school'' at times.

Need focused top-level customer service staff to help. NOT Peggys. All top level staff without an immediate vital duty should be answering phones.


The questions may only be ''where do I go to change my password'' or ''I can't log back in'' questions. eBay should be prepared to handle the customer service aspects of this hack, not simply letting users wander around  on boards or the internet to look for answers.  

Users could be given reassurance with a course of action consistent with their issue. In turn, that will likely filter to the boards and internet.  A little guidance goes a long way!

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

by: Mr. Me This user has validated their user name.

Sat May 24 15:54:47 2014

Perhaps my cat can be eBays next CEO , she's really good at covering up her &@#$$% !

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Puck

Sat May 24 15:59:33 2014

@ Ming:

You might find this interesting.
Under my eBay board persona I am often accused of being you...  :o)

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Ric

Sat May 24 16:20:29 2014

I have been so giddy knowing that between the hack, the poor handling of the hack details, the pending investigations into eBay's poor handling of the hack, and Google dumping eBay from search that I almost did not notice I have not had a sale in 2 days!!

I would gladly trade a few weeks worth of sales if that's what it takes to hasten the departure of John Donahoe.

Hopefully, the events of the past few days will culminate in the end of the MBA era at eBay.

A management purge coupled with new management tasked with rebuilding the eBay brand and reversing the current administrations many failures would be an early Christmas present for eBay sellers who have been needlessly trampled by John Donahoe and his hand picked team.

Meg Whitman ( currently steering her second company into the rocks ) famously declared that a monkey could run eBay. Looks like it is time to give the current monkey a bunch of bananas and send him packing.

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

by: gramophone-georg This user has validated their user name.

Sat May 24 16:26:24 2014

Not only are they "moving" threads, they are banning users who talk about this too much.

Not only that, Jeff has been very, VERY scarce on the Boards, and they elected not to have a "Weakly Chat" this week- bet they don't next week, either.

The three month silence plus this very obvious coverup speaks volumes.

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Anonymous Annie

Sat May 24 16:32:15 2014

I remember when eBay ''accidentally'' and ''mistakenly'' reported AuctionBytes as a phishing site in an apparent effort to have the ISP take down the site.

('Accident,' my foot.)

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: bitbybit

Sat May 24 16:35:09 2014

Wish I could draw a cartoon here but visualize the Ho and Wenig with the caption "What elephant?"

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

by: JenJen This user has validated their user name.

Sat May 24 16:41:07 2014

eBay's forums are one sided. Anytime you post something on eBay's forums you get their employees that answer all the questions, and they try to pretend their regular sellers. If you post a comment on the eBay's forums they are always sticking up for eBay and hardly on the sellers side. Always bashing the sellers.

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: bitbybit

Sat May 24 16:47:38 2014

@JenJen
That is how they keep their jobs. They are instructed to ALWAYS blame the sellers. They also sleep at night with a Kool-ade drip.

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

by: Mr. Me This user has validated their user name.

Sat May 24 16:55:44 2014

forget ebay boards, you are "preaching to the choir"
instead comment on articles such as this, http://finance.yahoo.com/news/exclusive-ebay-did-not-initially-2005301
80.html
you'll get a wide auduence !!!

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Philip Cohen
Web Site

Sat May 24 17:48:15 2014

@Ming, the “smart money” on Wall Street does have eBay’s measure; that’s why Amazon is ~$300 and eBay is still ~$50; only the so-called analysts, the paid shill, the shysters pushing stocks still don’t understand, or care; they only want to turn over stocks …

A few moths ago I left a comment on the UK boards; I was immediately attacked by three or four eBay shills; not one eBay critic was prepared to show their head; the UK boards appear to have been well and truly cleared of eBay critics …

eBay Inc, where the incompetent mingle with the malevolent [and the criminal] ... http://bit.ly/11F2eas

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Ming the Merciless

Sat May 24 18:10:34 2014

@Puck

After this dastardly accusation, how long did it take you before the nazis banned you?

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Ming the Merciless

Sat May 24 18:29:50 2014

Really, the entire hacking incident from its February beginning through today typifies how ebafia does business.

They conceal. They lie. They cheat. They break laws. They abuse their customers. They're institutionally sloppy. They have a company culture of entitlement and sociopathy.

What we've known for many years hopefully will become very public while as this travesty plays out.

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: iheartjacksparrow

Sat May 24 19:18:13 2014

This really points out the difference between eBay and a company like Target. Target released the information about their hacking incident, was open and up-front, got the information out to the news media, and offered free credit monitoring. And their CEO resigned because of the data breach. eBay is burying all discussions about their hacking, and have provided very little information and customer assistance. And JD is acting like nothing bad happened.  

Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

This user has validated their user name. by: Ric

Sat May 24 20:10:24 2014

iheartjacksparrow observes: JD is acting like nothing bad happened.  

Agreed.

JD has been totally and completely disconnected from eBay users since the first day he walked into the San Jose campus.  As such, it is hardly surprising that he not only intentionally delayed going public about the breach, but has continued to remain in bunker mode and all but hiding from the press and his users.

The eBay board is finally seeing what eBay buyers & sellers have known since shortly after JD joined the company in 2008.

John Donahoe is not unable to relate to the masses, his disconnect is so complete he is unable to comprehend the negative effects this issue presents to 142 million people, thus he remains aloof and refuses to get in front of the problem.


Perminate Link for Sellers Say eBay Is Burying Threads about Hacking Incident   Sellers Say eBay Is Burying Threads about Hacking Incident

by: gramophone-georg This user has validated their user name.

Sun May 25 01:20:19 2014

Gee, anybody notice the new announcement they slipped in yesterday about the new Community Boards?

Less than a year, and they are revamping it? Just coincidentally RIGHT NOW? ROFLMBO!!!

http://community.ebay.com/t5/New-Community-Boards/Ne
w-Community-Boards/m-p/21290430

The
coverup continues... they can't bury threads fast enough, so they'll bury the whole thing.

Interesting that Jeff has been silent, and this announcement came from someone else, too.

Anybody else notice that Rich Matsuura bailed?

Hmmmmmmmm.....

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