|Mon Apr 28 2014 13:58:29|
eBay PowerSeller Board Goes Down Again, Do Sellers Care?
By: Ina Steiner
Whether it's to find answers to urgent questions or to get companionship and support from peers, eBay PowerSellers often turn to the eBay PowerSeller board. What makes it different from other sections of eBay's discussion boards is that participants must use their real User IDs attached to their PowerSeller accounts in order to read or post on the board - non-PowerSellers are unable to access the board.
But PowerSellers looking for a fix today will have to go elsewhere - the PowerSeller board is down again, the second such outage in the last week-and-a-half.
Sellers discussed the second outage in a public area of eBay's boards called Seller Central. On Monday morning, an eBay moderator responded, writing, "Hang in there all...I'm looking into why this is happening again."
These days eBay rarely uses the Systems Announcement board it set up to communicate with sellers about technical issues and glitches.
The first time the PowerSeller board went down (for days), eBay received so many complaints it decided to open up the PowerSeller board as a "fix," but sellers then complained because posts they had made "in private" were now visible to all sellers - and buyers - a major gaffe on eBay's part.
Posting online using real selling IDs is a double-edged sword for any seller. On the one hand, sellers fear retribution or sabotage from those who disagree with their posts or simply wish to cause trouble. On the other hand, sellers can check the validity of a poster and see what type of seller is making a particular comment.
Some posters resent the concept of a private PowerSeller Board, and some on the Seller Central board expressed their irritation with PowerSellers who came to the board to write about the technical issue.
In a conversation with a PowerSeller about the recent outage, she said she believed sellers toned down the discussion after Lithium took over board moderation from LiveWorld. It's fairly common for sellers to write to EcommerceBytes complaining about heavy-handed moderation on discussion boards from marketplaces or vendors.
Where do you go when you need advice from peers about a problem, and which industry boards do you use?
Is the eBay PowerSeller Board useful, and what do you think of the concept of private boards? Does anyone care that the PowerSeller board is down, or are you experiencing withdrawal symptoms?