Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Apr 28 2014 13:58:29

eBay PowerSeller Board Goes Down Again, Do Sellers Care?

By: Ina Steiner

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Whether it's to find answers to urgent questions or to get companionship and support from peers, eBay PowerSellers often turn to the eBay PowerSeller board. What makes it different from other sections of eBay's discussion boards is that participants must use their real User IDs attached to their PowerSeller accounts in order to read or post on the board - non-PowerSellers are unable to access the board.

But PowerSellers looking for a fix today will have to go elsewhere - the PowerSeller board is down again, the second such outage in the last week-and-a-half.

Sellers discussed the second outage in a public area of eBay's boards called Seller Central. On Monday morning, an eBay moderator responded, writing, "Hang in there all...I'm looking into why this is happening again."

These days eBay rarely uses the Systems Announcement board it set up to communicate with sellers about technical issues and glitches.

The first time the PowerSeller board went down (for days), eBay received so many complaints it decided to open up the PowerSeller board as a "fix," but sellers then complained because posts they had made "in private" were now visible to all sellers - and buyers - a major gaffe on eBay's part.

Posting online using real selling IDs is a double-edged sword for any seller. On the one hand, sellers fear retribution or sabotage from those who disagree with their posts or simply wish to cause trouble. On the other hand, sellers can check the validity of a poster and see what type of seller is making a particular comment.

Some posters resent the concept of a private PowerSeller Board, and some on the Seller Central board expressed their irritation with PowerSellers who came to the board to write about the technical issue.

In a conversation with a PowerSeller about the recent outage, she said she believed sellers toned down the discussion after Lithium took over board moderation from LiveWorld. It's fairly common for sellers to write to EcommerceBytes complaining about heavy-handed moderation on discussion boards from marketplaces or vendors.

Where do you go when you need advice from peers about a problem, and which industry boards do you use?

Is the eBay PowerSeller Board useful, and what do you think of the concept of private boards? Does anyone care that the PowerSeller board is down, or are you experiencing withdrawal symptoms?




Comments (18) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

by: Eric Saeger This user has validated their user name.

Mon Apr 28 14:16:01 2014

You mean Cheerleader Central?  when I run into issues, I just use the tech board.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: Puck

Mon Apr 28 14:31:00 2014

With the current gang of idiots moderating all the eBay boards they are unhealthy venues to express genuine dissent.

When Lithium began by dealing out smacks for using NIP (New In Package)in one's post as an ethnic slur against Japanese I knew the lunatics had been placed in charge of the asylum.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

by: FeelingFroggy This user has validated their user name.

Mon Apr 28 16:10:59 2014

Never Never go to the power sellers board...

To many KNOW IT ALLS and THINK THEY DO

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: Rexford

Mon Apr 28 20:27:45 2014

Not just the PowerSellers' board full of know-it-alls. The clothing discussion board is full of them too.  Though I rarely go there, I've seen some knock down drag outs there, and the highest drama is when two or more know-it-alls go at each other.  LOL  

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: Ming the Merciless

Mon Apr 28 20:34:06 2014

Still waiting to hear from Ryan Moore about how and why ebay was removing that seller's negative feedback.

How did this happen, Ryan?

why haven't y0pu responded to Ina's "reach out?"

CS PR, that's what I think.

This venue is the only one worth hanging out in.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: iheartjacksparrow

Mon Apr 28 20:37:03 2014

Will there even be any PowerSellers left once all the defects start to kick in?

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This user has validated their user name. by: Puck

Mon Apr 28 21:09:55 2014

"Still waiting to hear from Ryan Moore about how and why ebay was removing that seller's negative feedback."

Don't hold your breath on that one.

Replying to softball questions are the execs' MO. Answering hard questions truthfully is anathema.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: Ming the Merciless

Tue Apr 29 00:14:12 2014

Great News!

I see the ebay apologists and financial cheerleaders over at Seeking Alpha are already making hilarious excuses for the expected devastating numbers they think ebay will be releasing for Q1.

What's particularly entertaining is that they attribute the anticipated poor results to "marketplace pressures" coming from Amazon and Google and PayPal "marketplace pressures" coming from both well established as well as new competitors.

I guess Amazon and Google don't have any marketplace competition which explains their continued growth, and they're not annihilating their customer base as fast as they can, either.

The Ho Must Go and Take His Sadistic, Sociopathic Management Team with Him! Now!

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

by: pfft!! This user has validated their user name.

Tue Apr 29 02:34:14 2014

The ebay powersellers board is like a GHOST town these days.
There are only about 5 "regulars" who post there.  
Many of the long time powersellers don't even post there anymore.
And several are getting pink slapped for SUCH nitpicky stuff when they DO post that they're just not bothering.
Actually, MANY of the ebay discussion boards are just anemic now.  Nowhere NEAR the participation you used to be able to find there.
I can't figure out if it's lithium deleting posts (or posters) OR if sellers are just moving on  

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: Rexford

Tue Apr 29 06:24:46 2014

Ming, I see that Seeking Alpha have received a carefully crafted press release regarding Q1 financial results.

Poor management = poor results.    

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

by: kzeeman This user has validated their user name.

Tue Apr 29 07:54:31 2014

I do miss the PS Board as it was 3 or 4 years ago although since I have been visiting it there have always been people saying it just isnt what it used to be. Lithium is the fist group that seems to have made that true. It still is a good place to get quick information that even the CS Reps cant or dont know. I am visiting lots of Facebook groups but it just isnt the same.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

by: KathleenJohnson This user has validated their user name.
Web Site

Tue Apr 29 08:12:45 2014

The "privy", who are on that board as they are willing to work with eBay via behavior modification to receive fee discounts - find their castle ceiling is cracked.

eBay has created a Seller bias where some are more equal than others on eBay. What it has produced is something akin to Animal Farm.

"Travel is fatal to prejudice, bigotry, and narrow-mindedness." - Mark Twain

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

by: JohnGermaine This user has validated their user name.

Tue Apr 29 09:27:53 2014

I've never used ANY board at eBay. I looked once but everyone was being mean to each other. Not helpful. I use FaceBook pages instead, there are many of them.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

by: Tornad0sRul This user has validated their user name.

Tue Apr 29 10:06:19 2014

I left Facebook almost a year ago and do not miss the paranoid conspiracy theorists or the gay bashing by the fake "Christians."  Facebook is nothing but an emotional vacuum that sucks the life right out of you.  There is no possible way that EBay discussion boards are worse or less reliable than ANY Facebook discussion pages.  Facebook attracts the mentally ill who have nothing better to do than to bother others. The meek and mild mannered do nothing and say nothing on Facebook because the psycho bullies run the show.  At least on an EBay discussion board there is a shared focus; business and sales.  Seriously, how bored must a schizophrenic be to go to the trouble of becoming an EBay buyer or seller so that they can go on a discussion board to harass people with useless comments.  That's called a "Troll" on Facebook.  lol.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: Puck

Tue Apr 29 12:29:46 2014

"The ebay powersellers board is like a GHOST town these days"

It was embarrassing allowing the hoi polloi eBayers entrance into the Power Seller inner sanctum to see us enjoying the Olympic size Jacuzzi, drinking Dom Perignon '76 and smoking pre-Castro Montecristo cigars...

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: Ming the Merciless

Tue Apr 29 14:48:14 2014

Ebay will justify eliminating the boards due declining interest and participation...of their own creation.

Poof! Another expense purged so The Ho doesn't loose his bonus and stock options.

The Ho has failed. Recognize it,. Get rid of him and his entire team and bring in someone who lives in reality of the .com marketplace instead of an artificially constructed reality of "thinking days," "excess capacity in newspaper delivery trucks," and instantaneous delivery.

Geez, Pierre, how much longer does The Ho's failed three year turnaround plan now in Year 6 have to strangle the life out out of a once vibrant marketplace?

It's time for Donahoe, Wenig, Burke and all the other hand picked sociopathic sadists to starr spending more time with their families...if their families can stand to have them around.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

by: COH This user has validated their user name.

Sun May 4 17:21:00 2014

Puck - ha ha!  You said 'Hoi polloi'!

Signed,

The Riff Raff.

Perminate Link for eBay PowerSeller Board Goes Down Again, Do Sellers Care?   eBay PowerSeller Board Goes Down Again, Do Sellers Care?

This user has validated their user name. by: baconsdozen
Web Site

Thu May 8 02:42:41 2014

Does anyone care?
Ebay is becoming more of a sick joke by the week.



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